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Double, Double, Tenant Trouble

October 14, 2019

Whether you have a tenant who wants to talk on the phone, meet in person or only texts, it all boils down to one truth: the landlord business is a relationship business. Building and maintaining a professional yet personable rapport with your tenants is key to developing a lasting business relationship. Because at the end of the day, no matter how friendly you are with your tenants, you still need them to pay their rent on time.

Start off on the right foot. From day one, you want to work on developing a positive yet professional relationship with your tenants. That means making them feel welcome and comfortable at the property, and providing them with all the information they need to start their tenancy off right. That includes contact numbers, details on your expectations, important dates and locations of the nearest grocery stores, schools, bus stops, etc. And, make sure they know where to locate emergency shut off valves for water and gas in case they need them.

Document everything. This helps with your budgeting but also helps keeps track of your tenants’ payments and requests. Be sure to keep archives of all your communications and receipts. It will also help when a tenant has a question or disputes a charge.

Communicate early and often about repairs. Nothing is as frustrating to a tenant as not knowing when their refrigerator is going to be replaced or when you’re going to come and finally fix the shower door. Whether it’s a big repair or something minor, make sure your tenants know that you received their request and update them along the way in order to manage their expectations.

Always maintain your professionalism. If a dispute arises, and it’s getting heated, take a break to cool off. No matter what, you need to stay level-headed and professional. Stick to the facts, and your policies and procedures, and set emotions aside.

Be fair and be flexible. You don’t want to be a pushover, but sometimes giving a little goes a long way. If you are going to make an exception to a process or rule, be sure to document it, along with the cause and frequency. Is it a one-time grace period? Or something more long term? If you make an exception for one tenant though, be ready to make it for every tenant under the same circumstances.

Fall Maintenance To Do List:

October 7, 2019

The scent of pumpkin spice has begun to fill the air, sweaters are moving toward the front of the closet, and leaves are changing from their summer green to the vibrant hues of fall.

But before you cozy up with a fleece blanket and a cup of tea, take the time to tackle a few home maintenance projects.

Why is seasonal maintenance important?

The answer is simple: Seasonal maintenance can help keep your home looking and functioning properly, and save you money because you’ll catch problems before they get out of hand.

Plus you’ll get the added bonus of sleeping easier at night knowing you’ve taken all necessary precautions.

‘Tis the season to …

1. Rake it in

Few things are more beautiful than a yard speckled with crimson, gold and tangerine-colored leaves. But failing to dispose of them can kill your grass and inhibit growth in the spring months.

Grab your rake and enjoy the crisp temperatures of the season. You can always treat yourself to a pumpkin treat when the raking is done.

2. Clean the gutters

Speaking of leaves, when they clog your gutters, rainwater can’t flow through and will eventually spill over. So what, right? This overflow can damage your home’s siding, roof and foundation.

It’s better to remove the leaves from your gutters than to chance the buildup turning into a costly problem.

3. Check the roof

While we’re on the subject of the roof, fall is a great time to check that all shingles are in place and in good shape before winter snowstorms pop up on your radar.

4. Conduct a walking inspection

Take a walk around the exterior of your home, keeping an eye open for damage along the pathways leading to your doors. Cracks could mean loose cement or gravel, increasing the likelihood that someone could trip or slip and fall.

To ensure the safety of visitors, seal any cracks you see. Be sure to inspect the siding and foundation while you’re at it, and tackle any repairs as soon as possible.

5. Cracks and gaps can cause problems indoors too

When you shut doors and windows, make sure there aren’t any spaces allowing air to escape. If there are, seal them.

You may not think much of these little gaps right now, but you will when you open your heating bill and see how much you’re paying to keep the whole neighborhood warm, or when you find out that a mouse has made your cabinet his home for the winter.

6. Store summer staples

Patio furniture is susceptible to damage from winter weather. Since you probably won’t spend as much time outside — except for roasting marshmallows over the fire pit — move outdoor furniture, trampolines and other summer staples into storage.

7. Make it a clean sweep

Schedule a time to have your chimney and heating system cleaned and maintained, including swapping old filters for new ones. It’s important that everything is in good working condition to decrease the likelihood of house fires.

8. Pipe down

Shut off the water supply to exterior faucets and insulate your pipes before the weather dips below 32 degrees. This will help prevent pipes from freezing, bursting and flooding your home.

9. Take time to vent

Your dryer vent, that is. Cooler weather means more static electricity, which means lint buildup in your dryer can ignite more easily. Clean your dryer vent to help prevent this problem and keep it working more efficiently.

10. Testing … 1, 2, 3

Test safety devices, such as smoke alarms, and check the expiration date on your fire extinguisher. In case a fire ignites, it’s important to know that you and your family will be alerted and able to get out of the house quickly and safely, or able to extinguish smaller fires before significant damage is done.

11. Check your home insurance coverage

Can your insurance weather the storm? The final item on your fall home maintenance checklist should always be to call your insurance agent. Arrange a time to walk through your coverage to ensure your home will be protected, no matter what situation may arise.

What Are Valid Reasons For Filing An Eviction

September 30, 2019

No landlord wants to evict a tenant. The eviction process is usually time consuming, stressful, and messy, and at the end of the process you’ll be left without a tenant—and therefore with far less cash flow. That said, there are some circumstances where you won’t have much of a choice.

The laws dictating the eviction process will vary from area to area, so unfortunately, there isn’t a one-size-fits-all blueprint you can use to guarantee a legally compliant eviction. However, there are some “good” reasons and “bad” reasons for evicting a tenant that you can use to determine the legitimacy of your considered actions, and from there, you can talk to a lawyer about whether you have the legal precedent to proceed.

Valid Reasons for Evicting a Tenant

In general, these serve as valid reasons for wanting to evict a tenant, and can spark the eviction process:

Chronic failure to pay rent. Your property is made available as part of an exchange; your tenants pay you rent every month so they can continue living there. If they stop paying rent, or if you continually face problems with collection, it could be grounds for an eviction. Note that a single missed or late payment probably isn’t a good foundation to evict your tenant. In most cases, it’s better to have a conversation about the issue and try to work out a solution. Only if the issue is recurring, with no effort made to rectify the situation, should eviction be your go-to option.

Deliberately or egregiously violating the lease agreement. Most good tenants will do their best to stay within the parameters specified in your lease, following the rules and conducting themselves in an orderly way. If they step out of line, a polite conversation or request is usually enough to deter the behavior. However, if a tenant seems to deliberately or excessively violate the terms of your lease, such as misusing the property or having pets when none are allowed, an eviction may be on the table.

Significant damage to your property. Tenants will inevitably cause some wear and tear to your property, whether they mean to or not. However, some tenants, through intention or negligence, may cause serious damage to your property—like punching a hole through a wall or setting the carpet on fire. If these incidents are repeated without the tenant offering to compensate you for the damage, you should have grounds for an eviction.

Significant health or safety hazards. It’s important to keep your property in a condition compliant with good health and safety standards. If your tenant violates that, egregiously or repeatedly, you may be all but forced to evict them. This usually involves unsafe or illegal conduct.

Chronic violations of noise or occupancy ordinances. Some tenants may violate ordinances that make life difficult for you, put you in a bad legal situation, or otherwise negatively impact the neighborhood. For example, if they’re frequently hosting loud parties into the early hours of the morning or if they violate occupancy ordinances in your local area, you may be able to evict them.

Certain property repairs and maintenance. To keep your building in good condition, you’ll need to conduct repairs and maintenance on a regular basis. Some of those repairs can be done with your tenant present, and most others can be done with the tenant vacating the property for a few hours. However, some repairs and renovations are intensive, or may pose a health and safety threat to the occupant. In these cases, a long-term vacancy may be required, and you may have grounds to evict the tenant to keep the property in good order.

Bad Reasons for Evicting a Tenant

These reasons, while commonly appearing, are invalid motivations to evict someone. Trying to evict someone for one of these reasons could lead to legal action against you:

Some tenants will be a thorn in your side without breaking the law, or make life difficult for you in a frustrating—but entirely legal—way. In these situations, you’ll be tempted to evict the tenant as a way of punishing them, or as a way to prevent future, similar behavior. This is considered retaliation and is not an acceptable motivation for eviction. For example, if they make a report to the health department that creates hours of work for you, that’s well within their rights. Attempting to evict a tenant after this could be problematic for you.

Any eviction that could be interpreted as discriminatory may also be disallowed in court. There are many possible forms of discrimination, including discriminating against someone based on their ethnicity, their race, their abilities (or disabilities), or whether they have children. Though it’s unlikely you’ll be directly motivated to evict someone based on prejudice, it’s important that you realize this potential interpretation exists, and that you have a crystal-clear case demonstrating why your eviction is not motivated by discrimination.

Withholding rent for a good reason. In some cases, a tenant may withhold part or all of their rent as a way to make things fair. For example, if they’ve asked you to patch a leaky roof, but you still haven’t responded, and they hire a contractor to fix the roof instead, they may withhold rent in the amount they paid the contractor. Evicting someone with a decent reason to withhold rent like this is unacceptable.

You also may be unable to evict certain “protected” tenants, depending on local laws. In many cases, tenants over a certain age or those who have lived there for extended periods of time (i.e., 10 years or longer) have more rights than other tenants.

Seeking Outside Help

Managing an eviction isn’t just legally complex, it’s also stressful. That’s why it’s usually in your best interest to work with someone else during this process, even if it costs a bit of extra money. Working with a lawyer is an absolute must, since you’ll want to make sure you’re operating well within the boundaries of your local laws.

However, it may be better to work with a property management firm; property managers will handle most of your property-related management responsibilities, including tenant eviction, new tenant screening, and maintenance.

If you’re interested in learning how a property management firm can make your life easier, and possibly even save you money long-term, contact Total Property Management LLC today for a free analysis!

Buying A House: It's Not For Every One

September 23, 2019

Conventional wisdom says, “Buy a house! It’s the American Dream!” Indeed, millions have found this works for them over the years … but many have also had the opposite experience.

In those cases, the people who don’t find home ownership to be practical, desirable, or financially prudent are folks who probably shouldn’t have bought a home in the first place. So the question becomes: How do you know if you’re ready to buy a house? And when is it clear that buying one could be the wrong decision?

Seven Reasons Not to Buy a House

The current home ownership rate among Americans is hovering around 64.2 percent — and has been in that region for several years. This is below the historic average and substantially lower than the most recent peak of 69.5 percent in 2004.

Although buying a home apparently makes sense for the majority of the population, the 35 percent who choose instead to rent may be on to something.

You Have Tons of Debt

Not all debt is created equal. There’s good debt and bad debt. A house with a mortgage is generally regarded as good debt, as opposed to such things as credit cards and car loans, which are more often classified as forms of bad debt.

If you currently have a lot of bad debt, this is not the time to take on any new financial obligations … even “good debt”! Right now, you need to focus solely on aggressively paying down your existing debt.

Every last penny you can squeeze out of your monthly budget should be going toward repaying the principle on whatever you owe. Buying a house will only delay your ability to pay off your other responsibilities, and it will entail greater interest charges and worsening credit.

You Travel Frequently

A house doesn’t take care of itself. It demands upkeep and maintenance. This means it also requires time and attention.

If you travel frequently — whether for work or pleasure — you probably won’t have enough time to address duties like mowing the lawn, pruning bushes, collecting mail, and using appliances and plumbing systems often enough to keep them functioning smoothly.

As a rule, you should be in your home at least 50 percent of the time. In other words, if you’re regularly out of town for 16 days or more each month, it’s simply not economical for you to own a house.

You’ll be House Poor

Will buying a house make you “house poor”? In other words, will you spend so much on the mortgage that you’re forced to cut back on basic necessities and comforts in other areas of your life?

Other financial gurus are willing to accept a less conservative benchmark, but financial expert Dave Ramsey suggests spending no more than 25 percent of your take-home pay on a 15-year, fixed-rate mortgage. So, for example, if you bring home $6,000 a month, your maximum mortgage payment should be $1,500 on a 15-year, fixed-rate term.

You Can’t Manage a Solid Down Payment

Although a bank might approve you for a loan that requires you to put only 3.5 percent down in cash, this isn’t a great idea for most borrowers. The lower your down payment, the higher your monthly payment.

If you can’t put down at least 20 percent in cash, you’ll end up paying for private mortgage insurance (PMI), which instantly makes your cost of ownership more expensive.

“PMI typically costs between 0.5% to 1% of the entire loan amount on an annual basis,” Investopedia explains.

“You could pay as much as $1,000 a year — or $83.33 per month — on a $100,000 loan, assuming a 1% PMI fee. However, the median listing price of U.S. homes, according to Zillow, is $279,000 (as of Feb. 28, 2019), which means families could be spending as much as $233 a month on the insurance.”

You’ll have to make your own decision, of course, but try to get as close to 20 percent as possible. If you can afford to put down significantly more — such as 50 percent — go for it!

Remember, the goal is to keep your monthly payment as low as possible so you have enough margin to live a comfortable and generous lifestyle.

Job Security is Iffy

Do you feel like your job security is questionable? Are you a freelance worker who sees dramatic fluctuations in income? Are you thinking about pivoting careers?

If you answered yes to any of these questions, now is not the time to buy a house. Wait until your general situation is more stable.

Renting is 50 Percent Cheaper

“If your main objective is to put a roof over your head, consider whether it’s smarter to rent than to buy,” real estate expert Elizabeth Weintraub writes. “In some real estate markets, it can be a bit of a stretch to meet the financial obligations of homeownership, while rents in those areas are 50% lower than a mortgage payment.”

Again, it’s just a general rule, but if renting in your area pencils out at 50 percent less than owning a home, then you should rent. This should enable you to save cash and prepare to make a larger down payment when homes become more affordable.

You’re Already Stressed Out

If you’re already stressed for other reasons, then adding homeownership to your list of responsibilities won’t be doing yourself any favors. If you continue renting for the time being, you won’t have to worry about repairs, maintenance, landscaping, and everything else that’s a feature of owning a house.

Let Total Property Management LLC help

Learn From Others: 15 Major Mistakes Landlords Make in 2019

September 15, 2019

As a landlord, you’ve probably learned the value of observing your peers. You’ve learned many excellent approaches by shadowing other landlords, but you can often learn more from their mistakes.

In 2019 and beyond, you can be an impressive landlord by simply observing and avoiding these common errors:

1. The Price Is Wrong

Be realistic with your rent pricing. Asking too little will diminish profits and potentially attract the wrong tenants. Asking too much will turn away great tenants and create more vacancies. Perform a market evaluation to determine the correct price for your property’s location, size, and amenities.

2. Your Advertisements Don’t Do It Justice

Put effort into your advertisements, highlighting features that your tenants are most attracted to. For example, a central AC unit can be incredibly appealing to tenants.

Be honest, take great photos, and give your tenants an attractive, but realistic view of your property. Also, use social media and other digital sources (such as Zillow or the MLS) to get the word out.

3. Prioritizing Filling Vacancies

Of course, you must fill your units, but if that’s your entire focus, you’ll likely miss out on something greater. You might drop your standards and accept tenants that will prove expensive in the long run. Or, you might neglect your current tenants because you’re hyper-focused on your empty units. Both can lead to a cash flow drag.

4. Being Too Lenient on Policy

You set the rules clearly in your contract, and you need to stick with them. Don’t accept late rent payments for any reason, don’t tolerate pets if you say they’re not allowed, and don’t budge on charging fees as dictated in the lease agreement. These rules are in place to make things fair for everyone, and if you give some tenants an inch, they’ll walk all over you.

5. Not Screening Tenants

Very few tenants come without a paper trail, and if you follow that trail, you’ll discover a great deal about who they are. If you want to avoid late payments, destructive tenants, and other troubles, you’ll use a screening service on every potential tenant.

6. Paying for the Wrong Upgrades

You can easily overpay for upgrades that aren’t worthwhile. Most rental properties don’t warrant stainless steel appliances and a top-of-the-line HVAC system. Usually, simple, inexpensive updates that look good and last will be most beneficial.

Choose upgrades that offer the most bang for your buck, typically with the least amount of maintenance. For example, carpet requires heavy maintenance—it rips, stains, and requires expensive cleaning. Vinyl flooring is inexpensive too, but it’s easier to maintain.

7. Deferring Maintenance

That leaky pipe under your tenant’s sink won’t get better because you ignore it. More than likely, it will turn into a larger problem that’s more expensive to fix. In some cases, it can even generate a lawsuit because you breached your agreement of regular maintenance. It’s not fun to make repairs, but it’s part of the job and something that should be done in a timely manner.

8. Being a Mystery Landlord

If you want good reviews from your current tenants, as well as less tenant turnover, you need to be available and responsive. Set office hours and respond quickly to communications. It’s a simple thing that goes a long way.

9. Remaining Uncompetitive

Most rental markets are competitive given the large supply of renters. If your market isn’t overburdened now, it likely will be at some point. You’ll need a competitive edge to fill more vacancies.

You might offer discounts or special promotions, give a gift to new tenants, offer cheaper applications, etc. Do something to set yourself apart from other rentals in your market.

10. Overpaying for Services

Keeping your overhead costs low is key to making money as a landlord. Landlords can’t do everything themselves, so they often hire out services. Lawyers, landscapers, insurance agents, repairmen, and others can all overcharge if you’re not careful.

Do a little research to find competitive rates. Ask your current providers if they’ll cut you a better deal. If they won’t, switch to a provider that offers a better rate for the same services.

11. Having Inadequate Insurance

While you’re trying to cut costs, don’t undercut your basic insurance policies. Good insurance that covers all your bases is essential to making a profit and protecting your investment. Look into different insurance policies offered to landlords. At the very least, you’ll want:

  1. Landlord’s insurance
  2. Liability insurance
  3. Building/property insurance
  4. Protection from threats specific to your area (i.e. flooding, natural disasters, etc.)
  5. There are other supplemental insurance policies you might also want to consider. Choose an affordable policy that will truly protect you in time of need.

12. Rushing Through the Check-Out Inspection

If a tenant damages your property or doesn’t clean properly, they should pay for it. That’s what the deposit is for, and if you want to maintain the condition of your property and keep your profits high, you’ll use it for its intended purpose.Additionally, document the condition of the property before a new tenant moves in so that the new tenant won’t be charged for something they didn’t do.

13. Treating Your Property Management as a Hobby

Even if you’re only being a landlord for a few hours each week, it’s still a business. A hobby gets put to the wayside, and you only work on it here and there as you have time. A business will get proper attention and the profits associated with it.

14. Ignoring the Laws

All landlords must abide by certain laws laid out by the federal and state governments. Research these laws carefully. You may want to ask a real estate attorney if you’re complying with all laws. Keeping your legal house in order will protect you in case you’re ever faced with a lawsuit.

15. Going It Alone

No landlord should try to take on the hefty responsibility of caring for a property and its tenants alone. That’s why there are property managers who have the resources and experience necessary to keep your property in tip-top shape for a small fee.

If you own a property in the Greenville area, we’re here to help! We’re happy to lend a hand so you can enjoy greater profits with a little less work.

For more information about our property management service, contact us today!

Exploring The BRRRR Strategy For Real Estate Investing

September 9, 2019

The profession of real estate investing is a diverse one which involves many varied approaches and strategies. An individual may find success pursuing one track, but another may fail doing the same.

It’s up to each individual investor to identify the system that works best for his or her situation, but there are at least a couple of tactics that have proven to work for nearly everyone. The BRRRR strategy is one of them.

What is the BRRRR Strategy?

BRRRR is an acronym that stands for Buy, Rehab, Rent, Refinance, and Repeat. The concept was coined a few years ago by Brandon Turner at BiggerPockets, but in truth, savvy investors have employed it for decades to build a portfolio of rental properties without tying up a ton of cash.

Here’s an overview:

The first letter stands for buy. You’re looking to purchase a property that (a) needs work, (b) has potential, and (c) can be purchased for less than it’s worth. This is by far the most time-consuming and challenging step in the process. You’ll have to conduct intensive deal analysis to calculate the cost of repairs, the monthly rental income, the value of the property after repairs, and so on. When accounting for repairs, many investors use the 70 percent rule. It states that an investor should pay 70 percent of the after-repair value (ARV) on a property minus whatever repairs it requires. If a home’s ARV is $150,000 and it needs $25,000 in repairs, the maximum purchase price would be $80,000. This ensures a healthy cushion to fall back on.

The rehab phase is arguably the most stressful. It’s during this stage of the process that you have to make the property livable and functional, but also reset the value (which will help when it comes time to refinance the property). When you’re rehabbing, the goal is to make the property safe and attractive to your target market of renters. Make sure you don’t go overboard. If you’ll be renting the unit(s) for $900 a month, you don’t need to appeal to renters who have a monthly budget of $2,500. Of course you want to do a good job, but don’t throw money down the drain!

Once the property has been rehabbed and it’s ready to live in, you put it on the market and begin looking for a renter. You want someone who is reliable (meaning that he or she has good references and no history of late payments or bankruptcies). A vacancy is the worst result of pursuing the BRRRR strategy. By thoroughly screening your tenants, you’ll reduce your chance of having someone walk out on you.

After the property has been purchased, rehabbed, and rented out for a few months, you can shift your attention to refinancing. This is where the magic happens. A conventional lender will come out and order a new appraisal. It will be able to offer you 75 percent of the updated appraisal value, and a new maximum loan amount … and that will almost certainly be more than your current loan amount. Thus, when you refinance the loan, you can take out the difference between the old and the new, which is cash in your pocket.

Done well, this strategy enables you to buy and rehab a property without losing any money. You’ll get it all back at the end when you refinance. Instead of having all your capital tied up in a single piece of real estate, you should be able to repeat the process over and over with multiple properties.

The BRRRR strategy isn’t foolproof. It can involve both opportunities and challenges. The inexperienced investor may encounter an array of setbacks, but this isn’t any reason to give up.

“Cash out deals can be a terrific part of your real estate strategy, or they can turn into a house of cards that come crashing down on your head,” Candice Elliott writes for Money Matters. “Run and re-run the numbers and make sure they work out before making any decisions.”

The Pros of the BRRRR Strategy

The BRRRR strategy can be appealing for a number of reasons. As you consider whether it will fit within your approach to real estate investing, think about the following pros:

High returns. People use the BRRRR strategy because it usually works. When it’s done right, you have the potential to enjoy massive returns. And the refinance-and-repeat facet of the strategy means you get to enjoy recurring, robust returns (on top of monthly cash flow).

Unlike other buy-and-hold investments in which you tie up your cash for years, this strategy is comparatively liquid. You’re in a position to pull out your money within just a few months.

Quality final product. In conclusion, a rehabbed property is in much better condition than one that’s falling apart. You complete the process owning a quality property that could be dependable and marketable for years to come.

The Cons of the BRRRR Strategy

The BRRRR strategy isn’t for everyone. There are a number of risks, including potential negatives such as:

Double the closing costs. As a feature of refinancing step, you’ll have to pay closing costs twice for each property. If you aren’t strategic about that, it can put a drain on your investment capital.

Risk of becoming over-leveraged. The BRRRR strategy can become addictive. If you aren’t careful, you could end up overextending yourself and shouldering too much debt.

Appraisal issues. The BRRRR approach relies heavily on the refinancing phase. If the appraiser comes back and tells you the property is worth less than you anticipated, you have a problem.

Partner With Total Property Management LLC

At Total Property Management LLC, we love working with Greenville landlords to help them accomplish their goal of becoming successful real estate investors with passive monthly income. If you’re interested in partnering with a professional property management company to streamline your daily challenges, we’d love to help.

Seven Retro Trends Making A Comeback

September 3, 2019

Each year, fashion leaves a strong impression on the design industry and its offerings for the season. For 2020, the vibe includes handmade organic details paired with the sparkle of the ’70s disco club and the velvety softness of the ’80s.

But beyond the nostalgic hints that those artistic impressions carry, what lies ahead for interiors? How will we change and evolve in our home environment? Read on and see what speaks to your design style as we approach another new year.

Cork and recycled elements

Many manufacturers, designers and architects have focused their products and projects on a sustainable, environmentally friendly approach to home building and design. Thanks to modern technology, sustainable products don’t mean inferior quality, comfort or design.

In fact, these products celebrate eco-chic versions of modern or traditional designs in both elevated and affordable versions. While products like linoleum or cork flooring may have been long forgotten, they will see a strong comeback in the new season, thanks to its natural characteristics.

Abloom with florals

The traditional beauty of floral patterns, either abstracted or straight-up chintz, will continue to be the pattern to use, especially when paired with deep luxurious velvets and maximalist styled spaces. But home designer, beware: Chintz can be tricky. Its bold old-fashioned prints can easily turn to frilly English bed-and-breakfast if you’re not careful. When done right, the floral theme can add color, texture and just the right touch of classic elegance to your interior.

Handmade accents

Handmade items made with sustainable materials like jute, rice paper and clay will be all the rage in 2020. These elements go far in grounding a home, allowing its inhabitants to be in touch with the earth and their roots. The incorporation of natural materials popular years ago — like caning, rope, sea grass and bamboo — has a strong influence over modern furniture silhouettes and decor details. Elaborately embossed wall coverings, including gold rivets and metallic accents, give surfaces a beautiful tactile sensation and modern ambiance.

Plastic and acrylic

Increasing social consciousness around climate change has influenced the design industry to produce products accordingly. Plastics are being used for indoor and outdoor furniture frames, while water bottles are being used to create outdoor rugs and accents.

For a more luxe look, acrylic products are having a comeback, giving a room the architectural structure it needs without taking up visual real estate. Acrylic in a small space, like an entryway or sitting area, provides a surface that can be layered with more organic items and not feel fussy.

Authentic construction

The rise of digitally printed fabrics has created a true appreciation for real embroidery, thick wool boucles, linens and other artisan-inspired elements. Rich textural expressions are the theme of the upcoming season. Think velvet upholstery, hemp drapery, cork walls, wicker and jute for furniture and finishes.

Maximal artwork

The surge of minimalism and Scandinavian design, characterized by neutral colors and simple materials, is finally declining. In its place, bright colors and graphic patterns are becoming more prevalent in the home.

Don’t be afraid to mix colors, patterns and textures. Take a gallery wall to the next level by having it cover an entire wall, or add a dramatic large-scale piece to your space. In this case, more is more.

Metallic accents

And speaking of timeless metal accents, sparkle is still on the design scene for living room decor compositions. Add a hint of disco glamour and luxury by introducing bronze, gold and chrome details through decorative accents, furniture inlays, hardware, lighting, mirrors and accessories.

How Real Estate Investors Can Prepare For A Recession

August 26, 2019

Over the past decade, the real estate market has appreciated significantly. Especially in the last five years, it’s soared to unparalleled heights.

For investors who have been plugged in the entire way, the gains have been massive. But if history tells us anything, it’s that markets are cyclical.

The American economy won’t enjoy unbridled growth indefinitely. At some point, a recession will happen, and savvy real estate investors will be prepared. Will you?

Is a Market Crash Coming?

Recessions can emerge swiftly, but they don’t materialize out of thin air. When we look back and study past recessions, the warning signs are apparent. Three of the biggest indicators are:

Quickly escalating real estate prices. Appreciating real estate values are good, but hefty increases over a very short period of time can create a bubble. If there’s one thing we know about bubbles, it’s that they eventually burst. When the supply of properties outstrips demand, and listings sit for longer periods of time and then sell below asking price, you have the ingredients for an impending collapse. (At least a market correction is on the way.)

Slowing economy. When the larger economy begins to slow down or show signs of instability, you’ll see a trickle-down effect in real estate. Signs of instability include significant fluctuations in the stock market, rising unemployment, and a lack of borrowing among consumers.

Significant policy changes. Any time significant changes in tax or finance policy occur, consequences will surface further down the line. Sometimes the effects are positive, but other times they’re not.

Some observers perceive these three factors in today’s economy. Others argue we’re still firmly in a bull market.

Regardless of your personal opinion, recession will undoubtedly show up someday. Whether it happens in one month or a decade, you should be ready for it.

Five Ways You Can Prepare for a Downturn

If you believe a recession is coming down the turnpike, then get to work. With a few decisive steps, you can insulate your portfolio and ensure minimal losses. Here are five key suggestions.

1. Slow Down on Fix and Flips

Just before the start of a recession isn’t the ideal time to purchase a bunch of fix-and-flips. You’ll purchase a property at the market’s peak, spend money fixing it up, and then discover it’s worth less than when you purchased it.

The better time to buy fix-and-flips is when the market bottoms out and you can get a good deal on a property that will recover and someday be worth far more. Instead of fix-and-flips, you should look at buy-and-holds.

Put your money into stable neighborhoods where it’s easy to attract renters. If you treat these properties as cash-flow engines, you won’t have to worry about the property value hit they may suffer.

Common sense tells you they’ll recover eventually. In the meantime, you may continue to collect rent checks.

2. Build Up Cash Reserves

Savvy real estate investors don’t regard recessions as catastrophes. They view them as opportunities to purchase real estate at discounted prices.

In order to for you to do that, though, you must have sufficient resources. In the months leading up to a recession, you should do everything you can to boost your cash reserves.

This is not the time to be over-leveraged. You’ll want access to funds, and the only way to put yourself in a position to purchase discounted real estate is to pile up cash. When the time comes, you’ll be able to cut a check and buy properties outright.

3. Load Up on B- and C-Class Rentals

The good thing about owning rental properties is that there is still an abundance of renters during a recession. In fact, it could be argued that more people look to rent at that time.

But in order to reach these folks, you need the right properties in your portfolio. “Real estate investors tend to evaluate neighborhoods like school grades,” investor David Greene writes.

“A-class properties are the best spots in town, B-class is where the upper middle class lives, C-class is your average neighborhoods with lots of renters, and D-class properties are problematic with high-crime and high-vacancy rates.”

As a general rule — but particularly during a recession — you want your portfolio to consist primarily of B- and C-class properties. These are economically diverse markets that will experience less impact from a downturn in the market. They’ll produce consistent cash flow.

4. Open Lines of Credit

Though you want to avoid becoming over-leveraged in the days leading to a recession, access to funds is an undeniably desirable thing. Once the recession hits, it’s likely that banks and lenders will clam up and be less interested in dishing out loans.

This being the case, you should open up a line of credit today. This at least will give you the option, should a deal come along and you’re unable to get access to traditional financing.

5. Offload Risky Investments

If you own any risky investments, get rid of them. You have to be prepared for a 15-to-20-percent drop in rents, occupancy rates, etc. If you have a property that can’t withstand that magnitude of a hit, now’s the time to dump it and pool your resources into something else.

Call Total Property Management, LLC

Total Property Management, LLC  has developed a dynamic approach to residential management that’s helped clients remain profitable in both hot and cold markets.

To find out more about how we can help you accomplish your investment goals, please contact us today!


August 19, 2019

Win home shoppers over before they even think about stepping foot inside.

A polished home exterior creates an inviting experience for visitors or passersby, which is especially important if your home is on the market.

Check out our tips to get the most curb appeal for the lowest cost — while turning your neighbors’ heads and getting prospective renters to your door.

Clean up

The easiest way to enhance curb appeal is dedicating a weekend to deep cleaning your home’s exterior.

Sure, you’ll want to trim bushes, sweep and mow your lawn, but there’s more to curb appeal than keeping a tidy front yard. Turn the nozzle on your garden hose to the strongest setting and clean off your driveway, sidewalk, windows and fence.

If dirt and grime are caked on your home’s exterior, you can rent a powerwasher for around $50 to $75 a day. Just avoid areas with caulking, like windows and doors, because you can strip some of the sealing. And as tempting as it may be to powerwash your roof, don’t do it — you may damage the shingles’ coating.

When it comes to your windows, spraying them with a garden hose isn’t enough. For maximum sparkle, clean your windows outside and inside. Instead of relying on a glass cleaner, try a mix of detergent diluted in warm water.

Add shutters

Shutters are an easy way to accentuate the size of your windows. They make your windows look larger and add visual interest by disrupting a bland exterior wall. For maximum curb appeal, choose a shutter color that contrasts with your home’s color to make it pop.

Paint accent areas

Paint is a quick and easy curb appeal booster. Instead of painting the entire exterior of your home, focus on the trim, door and shutters.

You can typically find a gallon of exterior paint for $20 to $30. But before you decide on a color, consider home exterior color trends, along with your home’s natural style.

Give your door a face-lift

If you don’t love your front door, you don’t need to dish out loads of money to replace it. Think beyond paint — consider adding molding, which offers a decorative frame for your door that welcomes visitors.

You can also add metal house numbers, which you can find for as low as $5 a number. And if seasonally appropriate, consider adding a wreath to your door as a bonus.

Replace your house numbers

If you’d rather not add house numbers to your freshly painted door, here are some alternative DIY ideas:

Paint a terra-cotta planter with your house number and place it by your doorstep.

Add house numbers to a post planter near your front porch.

Use your front porch stair riser’s real estate by hanging or painting numbers there.

Update your light fixtures

Replacing your exterior light fixtures is another curb appeal must. You can usually find outdoor sconces for around $20 at home centers. Just make sure your new light fixtures have the same mounting system. And if you want to save on lighting, a fresh finish can do wonders. Try spray-painting them — a can of spray paint costs around $10.

Keep porch furniture neutral

Just as you would aim to simplify the interior of your home so shoppers can envision themselves living there, the exterior of your home should be neutral and welcoming too.

Put your pink flamingo and wind chime collection into storage, and focus on porch decor that offers pops of color and character. You can find brightly colored outdoor chairs or throw pillows for $20 to $30 each.

Don’t forget the small things

These low-budget fixes make a big impact, so don’t forget the little details!

Hide eyesores: Place a small lattice fence or a side of paneling around your air conditioner, and hide your trash bins behind a small fence. You can also hide your hose in a pot or storage bench.

For help in getting your property "MARKET READY" contact Total Property Management, LLC


August 12, 2019

Tenant screening is one of your best tools for maintaining your profitability as a landlord. It’s a way to weed out potential tenants who pose a risk to your property, or those unlikely to stay for more than a few months, and focus on the reliable, long-term tenants you need to turn a solid return on investment, or ROI. Generally, this means taking tenant applications before accepting new tenants, and reviewing information like past residences and personal financial history.

However, tenant screening can be complicated from a legal perspective. On a federal level, it’s illegal to discriminate against anyone for any number of reasons, such as:

  1. Race or skin color.
  2. National origin.
  3. Ethnicity.
  4. Religon.
  5. Disabilities or handicaps.
  6. Sex or gender.
  7. Pregnancy status or family status.

Many states offer additional protection against other types of discrimination, like discrimination based on age, marital status, or even sexual orientation.

You can be cited for discrimination for many different reasons, such as refusing to rent to someone based on one of the factors above, recommending a different property to someone based on the factors above, setting different terms for people who differ in the above characteristics, or in some cases, simply asking for information about one of the above factors.

Even if you have the best intentions, if you’re not prepared, your tenant screening process could be found to be discriminatory. That’s why it’s important to be proactive, and keep your tenant screening absolutely legally compliant.

Staying Legally Compliant

Do note that laws will vary based on your city, county, and state, but these are some of the best general guidelines for keeping your tenant screening process legally compliant:

Keep your policies firm and universal. It may seem like the best approach to trust your instincts or make accommodations on a case-by-case basis. That way, you can forgive problematic criteria in some applications where it makes sense and be more personally accommodating overall. However, this can get you into trouble. If your spur-of-the-moment rejection is based on a gut feeling, it could easily be interpreted as discriminatory. Instead, make a firm list of reasonable criteria for which tenants you want in your property, and apply those criteria to every candidate, universally.

Avoid asking for too much information on applications. The obvious word of advice here is to avoid asking about any factor that could be used in a discrimination case, such as existing disabilities, race, or ethnicity. But it’s important that you avoid asking for information that may be tangentially related to these factors, or could potentially inform you of an applicant’s specific characteristics. You’ll need to ask for several pieces of personal information, such as previous addresses, current income, past jobs, and references, but try to stick to these fundamentals, and don’t stray too far from that foundation.

Rely on a third party. If you’re worried about exercising the development of tenant applications and making all the major decisions yourself, you could rely on a third party to take care of things for you. For example, you could work with a property management firm that takes care of your tenant screening directly, so you have no direct say in what tenants you take on, other than to specify the general criteria. You could also use an app or automated process to accept or reject applications based on data like current level of income, which are not considered discriminatory.

Consider criminal records carefully. The Department of Housing and Urban Development recently released a memorandum to forbid landlords from having a firm, blanket policy on whether or not they accept people with criminal records as tenants. In other words, if you reject every application from someone with a criminal history, regardless of other factors, you could be found to be discriminatory. It’s okay to ask for this information, but make sure you consider it in the context of other information you receive.

Pay attention to new laws and developments. The laws on housing discrimination are complex, not only because they can be interpreted in many ways but also because they exist on federal, state, and local levels. On top of that, new addendums and new laws are near-constantly rolling out. In other words, even if you have a nearly perfect understanding of discrimination laws as they exist today, they could change by the time you’re ready to seek your next tenant. Accordingly, it’s important for you to pay close attention to new laws and new developments in your area.

Provided rejected applicants with a clear reason. It’s a best practice to send rejected tenant applicants a letter, with a clear explanation for why you rejected them. This isn’t just to be polite; it serves as a physical piece of evidence that excludes discriminatory practices as a reason why a tenant was rejected. For example, you might point out that their credit history makes them seem unreliable, or you might explain your policy of only hiring people with a full-time job.

Consult with an attorney. If you’re in doubt about any discrimination laws or whether your tenant screening practices fall in line with them, talk to a lawyer. They’ll know better than you do. In fact, even if you’re sure about your tenant screening process, it’s probably a good idea to talk to one anyway. They may be able to offer additional insights or strategies you can use to better protect yourself.

Outsourcing Your Tenant Screening

If you want to spare yourself the headache, the best thing to do is outsource your tenant screening work. You won’t have to get your hands dirty or stress about how you’re handling the operation; instead, you can rest assured that experienced professionals are handling your tenant acquisition in a controlled, legally compliant way.

If you’re interested in learning more about Total Property Management LLC tenant screening services, or if you’re interested in hiring a full-on property management firm, contact us today! We’ll provide you with a free consultation and help you determine exactly where your needs lie.

Great Mobile App For Evaluating Investment Opportunities

August 5, 2019

Property Evaluator is a great mobile app for investors who need to quickly determine the profitability of real estate investments. In addition, the app allows you to easily prepare professional investment reports to email to others.

When evaluating an investment it is important to take into account all of the potential costs you may incur during the life of the investment and how they may change over time. These costs include but are not limited to:

  1. Vacancy costs
  2. Leasing commissions
  3. Reserves for repair & maintenance expenses
  4. Reserves for HVAC system replacement and roof replacement
  5. Utilities, lawn care, and pest control expenses while home is vacant
  6. Hoa, mortgage, property insurance, and property taxes expenses
  7. Property management fees

Make ready costs (deep cleaning, professional carpet cleaning, paint, rekey, etc…)

For more details about the Property Evaluator app, go to

Tenant Harassment: When Problem Tenants Get Aggressive

July 29, 2019

Generally speaking, in tenancy situations, the landlord holds the power. They own the property, set the rules, and collect the money. In fact, the imbalance is such that tenants can find extensive information on landlord harassment online, including cases in which landlords engage in a variety of abusive actions and aggressive behaviors to get tenants to terminate their contracts. Far less recognized are those cases in which, for one reason or another, tenants are the aggressors in the relationship.

So what happens when you as a landlord, or your employees, is harassed by a tenant? Though it’s not as common, this sort of harassment does happen on occasion and it can be distressing and even threatening. Looking beyond the basic framework of eviction, which is typically the outcome in such circumstances, here’s what you need to consider – and what steps you can take – when a tenant is causing problems.

Disruption Versus Aggression

Before contending that a tenant is acting aggressively, it’s important to distinguish between common problem tenant behaviors and actual harassment. A problem tenant may not pay their rent on time, may have unauthorized guest overs, or may be loud or disruptive in their relationships with neighbors. Some even cause property damage, though not in a malicious manner.

The difference between a tenant who is causing problems and one who is actively harassing you has more to do with the quality of the actions than with the specific behavior. An aggressive tenant, for example, might threaten you or their neighbors in daily interactions, maliciously damage property with the intention of forcing you to do repair work, and they may even assault you, workers on the property, or neighbors. In addition to these actions, aggressive tenants might invite guests who are there specifically to be threatening or disruptive or withhold rent as part of their threat pattern. The nature of the actions matters more than the actions themselves.

Get At The Root

While some tenants are explicitly malicious and will act out, particularly during the weeks leading up to eviction, in some cases tenants may act aggressively because they feel that their requests are being ignored. If a tenant begins showing signs of aggression, such as withholding payment or making excessive noise or threats, the first thing you should do is meet with them to set out your expectations. Then give them an opportunity to discuss any problems they’re having as a tenant and see what you may be able to do to assist them.

Very few tenants will act aggressively because they’re having a problem, but it may happen from time to time, especially if you own a lot of multi-family units. Tenants may have had negative experiences at past properties that inform how they act now, and you should consider this an opportunity to help them correct course going forward.

Protecting Your Employees

If you’re a landlord who employs a property manager, maintenance staff, or other professionals to take care of your property and your tenant begins to harass them, you need to take swift steps to protect them. All employers must have a harassment policy, with those employing at least five people required to establish that harassment policy in writing. Ongoing tenant harassment of employees can also place you in a position of liability under OSHA’s guidelines, so you need to intervene immediately. If you fail to protect your employees, they could bring a lawsuit under OSHA.

Any time you experience harassment from a tenant, it’s important that you warn your employees. Though some aggressive tenants will focus their energies on you, others will also target your employees. Give them the option of performing their job duties in alternative ways, such as during hours you know the tenants is at work, and they know they won’t be harassed.

Work With The Neighbors

Just as you’re responsible for your employees, you need to protect other tenants from harassment. Though this may not be a legal requirement – typically landlords are not legally liable in such cases – the laws vary by area, and it is a best practice. At the very least, you need to maintain a relationship with your tenants such that anyone having a problem with a neighbor can come to you for redress. Ongoing harassment of neighbors would also be considered grounds for eviction.

Safely Evicting Aggressive Tenants

When dealing with a tenant who is harassing you, your staff, or other residents, the most obvious outcome is eviction, but you should proceed with caution. Keep a record of all threatening interactions and encourage your tenant to communicate exclusively in writing during this time. If that’s not possible, keep recordings of voicemails and notes about any in-person encounters. You might also encourage staff and other tenants to maintain notes about threatening encounters.

As with more mundane evictions – they do happen, of course – it’s vital that you follow the letter of the law. In fact, evictions are one of the primary reasons that landlords employ property managers.  Property managers have the experience necessary to carry out such procedures in keeping with local ordinances. This includes filing the appropriate paperwork and attending court hearings.

Tenant Management With Total Property Management

Working with tenants is the hardest part of being a property owner – and it’s why many landlords struggle to rent their properties successfully. If your operation needs a boost, then, it’s time to bring in the property management professionals from Total Property Management LLC.   We offer a complete set of property management services, including thorough tenant screening that will weed out the problem tenants. We also handle rent collection, maintenance, and eviction services so that you never have to handle a property management problem alone.

The Zestimate - Just Got An Upgrade

July 22, 2019

The Zestimate is now more accurate than ever, thanks to new technology that identifies and values home improvements you’ve made based on photos. Plus, now it incorporate even more data into Zestimates for homes on the market, and we update those Zestimates in real time. That’s in addition to the millions of data points that the Zestimate’s complex machine learning models examine for more than 100 million homes across the country.

Here’s the rundown of what’s new.

Seeing’ your home features

Zillow can evaluate photos of a home to, in a sense, “see” and value the home features you’re most proud of. Think of the bathroom you remodeled, the new quartz countertops in your kitchen or the beautifully landscaped backyard. Those features now factor directly into your home’s Zestimate, making it the first time the Zestimate can understand not just a home’s facts and figures, like number of bathrooms or bedrooms, but also its quality and curb appeal.

Homeowners want to make sure all the work they’ve put toward upgrading it is reflected in its Zestimate. Yet before recent advances in technology, there was no way for computers to look at photos of a home and get the same information that people do. The Zestimate now incorporates advanced technologies that make this possible.

Listing info added in real time

On homes listed for sale, the Zestimate now incorporates data from the home’s listing itself — including listing price and how long it has been on the market — in its calculations. These factors provide important insight into a homeowner and agent’s listing strategy and what the homeowner believes their home is worth, both key variables in how much a home ultimately sells or rents for. 

The results of all these upgrades? The Zestimate’s error rate on homes listed for sale is now less than 2%, meaning half of all Zestimates fall within 2% of the home’s eventual sale/rental rate.

Investment Property: How Much Can You Write Off On Your Taxes?

July 15, 2019

Learn how to navigate the tricky tax laws around investment properties, including ways to save.

There are certain things you can do as a real estate investor to help manage your tax bill and maximize your after-tax return on investment. To do so, however, you need to understand the primary ways in which investment real estate portfolios get taxed. You must also have a general grasp of some abstract concepts like calculating your tax basis, as well as the depreciation of capital investments.

Warning: This article is not going to make you an expert. But it will acquaint you with the basic terminology so you can be better prepared for a meeting with your tax adviser.

Taxation of rental income

The IRS taxes the real estate portfolios of living investors in two primary ways: income tax and capital gains tax. (A third way, estate tax, applies only to dead investors.)

Rental income is taxable — as ordinary income tax. That means you must declare it as income on your tax return and pay income tax on it. Unlike wages, rental income is not subject to FICA taxes.

Your income is everything you get from rents and royalties on the property, minus any deductible expenses. You can’t deduct everything though. You can only deduct mortgage interest and repairs you make that restore the property to its original minimally functional condition. You can’t deduct capital investments like new buildings, additions or renovations. More on these later.

Capital gains tax

The second tax bill you need to worry about is capital gains tax. The IRS taxes you on any net profits you get out of a property when you sell it. If you’re flipping the property and you’ve owned it for less than a year, you pay short-term capital gains tax, which is the same rate as your marginal income tax rate. If you’re in the 28% tax bracket, you’ll pay a 28% tax on short-term capital gains.

If you hold the property for 12 months, you’ll qualify for more favorable long-term capital gains. Depending on your marginal income tax bracket, these taxes could range from 0% to 15%. In every bracket, however, the IRS takes a smaller cut out of long-term gains than out of ordinary income or short-term gains.

Calculating capital gains

You pay capital gains tax on the difference between your selling price in the property and your adjusted tax basis. Your adjusted tax basis in a property is the original cost you paid for the property, plus any amount invested in renovations and improvements (including labor costs on these projects) that you have not previously deducted for taxes.

If you have deductions associated with the property, you subtract them from your tax basis. If your adjusted tax basis is higher than your sale, you have a capital loss. You can subtract capital losses from a given year from capital gains to reduce your tax bill. If you have more capital losses than capital gains, you can “carry forward” these capital losses into future years to offset future capital gains. If you have no capital gains, you can deduct $3,000 annually until you have recognized all your capital loss carryforward.

How to defer capital gains taxes: an intro to like-kind exchanges

The IRS provides an important exception to capital gains taxation, made-to-order for real estate investors: If you own an investment property, you can sell your property at a profit and roll your money over into another property within 60 days without having to pay capital gains taxes at all. This transaction is known as a Section 1031 exchange, named for the section of the U.S. Revenue Code that allows it. You cannot swap your rental property for a personal residence, or vice versa. For this reason, these exchanges are called like-kind exchanges, in that the property you replace it with needs to be substantially similar to what you sold.

The 1031 exchange makes it possible for real estate investors to defer paying capital gains tax, which is another advantage over investing in mutual funds, stocks, bonds and other securities or collectibles. Outside of a retirement account, you have to pay tax on gains in these items by April 15 of the year after you sold them.

Depreciation and amortization

This is a broad concept, so we can only cover the very basics here. When you buy investment property — be it a building, a computer or a horse — the IRS knows that the item won’t stay young and new forever. Over time, the property will decrease in value. Depreciation is the process of claiming a deduction to compensate you for the property’s decrease in value during the year.

Note: You can’t depreciate your personal residence. You can only depreciate investment property. For more information on the process of depreciation, see IRS Publication 946, How To Depreciate Property.

Land, of course, doesn’t depreciate. But minerals underneath the land do. If you are extracting oil or other minerals, or timber, for that matter, from the land, you will account for the gradual loss in value through a process called depletion.

Likewise, when you make a purchase of investment real estate or capital equipment with a useful life of longer than a year, the IRS knows you will be using that property to generate income for a long time to come.

Except in certain circumstances, the IRS does not allow you to deduct the full cost of your investment in the first year. Instead, you must amortize your investment over a number of years. For real estate, you must spread the deduction out over 27.5 years.

Passive activity rules

Again, these rules are complex. But in a nutshell, if you are a passive investor — meaning you are not working day to day in the business of managing your real estate investments — you are subject to passive activity rules. Basically, you can only deduct passive losses to the extent that you can cancel out gains from passive activities. These rules restrict your ability to use passive activity losses to offset capital gains elsewhere in your portfolio. Congress implemented these rules in 1986 to eliminate tax loopholes and abusive tax shelters.

Most individual investor landlords can deduct up to $25,000 per year in losses on rental properties, if necessary (subject to income limitation). Hopefully you won’t have to make use of this provision much.

Property taxes

Expect to pay property taxes to local and county governments each year. Your local government will assess the market value of your property at its “highest and best use” and charge you a percentage of that value every year. You can deduct property taxes against your rental income, though, provided the property tax is uniformly assessed throughout the jurisdiction and is not a special assessment.

Other tax deductions

Watch for opportunities to take deductions for these common real estate investment expenses:

  • Mortgage interest
  • Legal fees related to your investment properties or business
  • Mileage
  • Business use of your home (the home office deduction)
  • Advertising fees
  • Employees (but if they are working on capital improvements or renovations, you have to amortize their labor costs as part of your capital investment, rather than as a current year expense.)

What To Unpack First In Your Next Move

July 8, 2019

Where are the towels? Who packed the cat food? When you're surrounded by boxes, what you need is a strategy.

So you’re finally in your new home, surrounded by piles of boxes, tired and glad that your relocation is about to end.

To fully complete your moving adventure, however, you need to unpack your belongings and make your new place feel like home. But where do you even begin?

First things first

No matter how much you want to get it over with, there are three important things to do before you can actually start unpacking.

Clean and prepare your new home. It’s easier to wipe down shelves, clean windows and mop floors before your belongings are in place. Make sure your home-to-be is spotless when your items arrive. If you can’t get to your new place early enough to do a thorough cleaning, consider hiring professional cleaners to do the job for you.

Inspect and organize your belongings. Check all the delivered boxes and household items against your inventory sheet to make sure nothing is damaged or missing. Then have each of your possessions taken to the room where it belongs. If everything was properly marked and labeled, sorting your items will be a piece of cake.

Set major furniture and appliances. Position your large furniture pieces and bulky household appliances first. Then you can put any smaller items you unpack later directly in their rightful places. Plan your interior design well in advance so you don’t end up moving heavy pieces around several times.

Tackle the necessities

What matters most when unpacking your items after a move is ensuring that your essentials are immediately accessible. So prioritize your belongings, and unpack only the necessities first.


You may not be able to unpack the entire bedroom right away, but you’ll definitely need at least the bed the day you move in. Reassemble the bed frame (if necessary), lay down the sheets, unpack the pillows and spread the blankets so you can get a good night’s rest — you’re going to need it!

Provided that you have a change of clothes and some comfortable indoor shoes (as well as curtains on the windows to ensure your privacy), the rest of your bedroom items can wait until you find the time and the energy to deal with them.

Bathroom items

Without a doubt, your personal care items, toiletries and medicines should top the list of the most important items to unpack after your move. Put out toilet paper and soap, find your toothbrush and toothpaste, hang the towels and the shower curtains, and unpack any other bathroom essentials you’ll need to wash away the weariness and stress of moving.

Kitchen necessities

Kitchens tend to take a very long time to unpack and organize properly due to the large number of items that need to be sorted and carefully arranged.

As soon as you’ve hooked up the large appliances, such as the fridge and the stove, move on to your smaller kitchenware. Plates, silverware and glasses should be the first to find their places in cupboards and kitchen cabinets, closely followed by cooking utensils, pots and pans, and pantry items.

Kids’ and pets’ items

If you have young children, unpack some of their favorite toys, books, games and blankets during the first few hours in your new home. Keeping your young ones happy and occupied will let you concentrate on your work and finish it faster.

Of course, you should also take care of your pets’ needs immediately upon arrival. It’s a good idea to pack adequate pet food and some of your animal friends’ favorite toys in your open-first box.

Finishing up

When you’ve unpacked the three most essential rooms in your home (bedroom, bathroom and kitchen), everything else can wait a bit. There are no deadlines to meet, so you can set your own pace when unpacking and decorating your new place — just unpack in order of priority without procrastinating.

If you stay organized, set reasonable goals, clean after every unpacking phase, and dispose of the packing materials in a safe and eco-friendly manner, your new surroundings will soon stop looking like a warehouse full of boxes and start feeling like home.

When Screening Tenants; Take Finances Into Account

July 1, 2019

You probably aren’t in the business of owning rental properties for the joy and excitement it offers. Though there may be some level of fulfillment in knowing you’re connecting people with quality housing in your region, it’s ultimately about dollars and cents.

You’re trying to pay your own bills and turn a bit of a profit. But in order to make it work, you need tenants who pay on time and in full.

Simple Ways to Evaluate a Prospective Tenant’s Finances

There are few guarantees with tenants. You simply aren’t allowed by law to consider certain factors when you evaluate potential tenants (for discriminatory reasons), but there are other facets you can look into during the screening process.

A tenant’s financial situation is a detail you’re allowed to investigate (to an extent). You have a right to know whether a tenant can reasonably afford to pay the rent … though you may have to do some digging to find the answer.

Here are seven simple ways you can evaluate a prospective tenant’s finances in a smart and proactive manner.

1. Use a Thorough Lease Application

A thorough lease application will save you a lot of trouble as a landlord. Within the context of this discussion, a suitable application form gives you the chance to screen tenants and figure out their financial situation fairly swiftly and easily.

Be sure to ask tenants about their income. You want to focus on net pay — that is, the paycheck they bring home each month — not gross income.

You should also have a place to list references. Require at least one former landlord and the person’s current employer.

2. Verify Income

Don’t assume that what your applicant reports about his or her income is true. It’s worthwhile to verify the applicant’s income so you can be fairly certain.

“An important part of verifying a prospective tenant’s income and employment involves submitting an employment verification request,” real estate investor Erin Eberlin writes. “This request allows the employer to know that you have a legitimate reason for requesting the information — you are considering renting to this person — and it allows you to verify that the tenant works at the company and to verify their salary.”

3. Pull a Credit Report

If you want even more insights and protection, you can request a credit report on the applicant. This will show you the individual’s credit history and how much debt he or she currently carries. It may also let you know whether the person’s been evicted in the past.

4. Run Some Calculations

Once you have some numbers in hand, you should pull up that trusty calculator on your phone and run a few computations.

Begin by taking the monthly rent and dividing it by the prospective tenant’s monthly net income. This will give you a percentage.

Ideally, the tenant shouldn’t spend any more than 25 to 30 percent of the paycheck on housing. Any more could be cause for concern: Will your payment be a priority over other bills?

If you run a credit check, you’ll also know how much debt the person carries. Running a simple debt-to-income calculation will help you see how much of the monthly paycheck has to go toward debt payments. You want to be sure there will be enough left over to cover the rent.

These calculations aren’t foolproof — and the tenant still has to practice smart financial behavior — but they do provide some insight into how the future could shake out. They’re well worth exploring!

5. Call References

You asked for references on the application; now use them! It’s especially helpful to call past landlords and have a little one-on-one chat about your prospective renter.

Landlords are usually fairly honest with one another and won’t recommend someone who has a history of missing payments. Getting an endorsement from a past landlord will go a long way toward setting your mind at ease.

6. Ask Questions

It’s wise to go beyond the application and speak with the applicant in person. You may learn a lot more by asking questions over the phone than you will on a paper form.

In order to uncover potential financial issues or weaknesses, you could try several clever questions. For example, you might ask, “Do you have the money to cover the security deposit today?”

If the individual says no, this could be a sign the prospective tenant isn’t as financially responsible as he or she has been trying to appear.

7. Don’t Discriminate

Although there are certain questions you should ask, there are also a number of questions you can’t ask legally without risking the charge of discrimination.

You have every right to ask about income. And you can even verify that the income figures the person quotes are realistic. But where the income originates? That’s a different matter.

“If you are on welfare, receive food stamps, and get other kinds of benefits or public assistance, you can keep that information to yourself,” personal finance expert Paul Michael tells renters. “The landlord cannot pry, and cannot deny anyone tenancy based on that information. If he or she does, it’s cause for an investigation by the local authorities.”

Just use common sense. Put yourself in the shoes of a renter and think about how a particular question would make you feel. You have a right to know certain concrete information, but not necessarily the “why” behind those facts.

Screen Your Tenants With Total Property Management, LLC

Tenant screening is one of the crucial procedures for a landlord to secure renters. If you’re hasty about it, you could end up with a tenant who doesn’t pay on time or who tears up your property.

If you’re too nosy, you could get yourself in legal trouble with the local housing authority. There’s a fine line you don’t want to cross.

At Total Property Management, LLC, we provide strategic tenant screening services to all our property management and leasing clients. If you’re interested in learning more about these services and how we can help you manage your rental properties, please give us a call!

Should You Become A Section 8 Landlord?

June 24, 2019

Section 8 housing is a federal program administered at the local level and is key to providing affordable housing to low income Americans. For those who qualify, this program can be life-changing, providing a stable home environment, giving children a safe place to grow up, and even helping them access a higher quality education. In order for Section 8 to function, though, landlords have to sign up qualifying properties for the program and accept vouchers from tenants – and this is where problems arise.

Today, there is a shortage of Section 8 apartments available, and many landlords discriminate against voucher holders.  However, despite rampant discrimination, some landlords seriously consider accepting Section 8 vouchers, and it’s often a mutually beneficial relationship.

If you’re considering becoming a Section 8 landlord, here’s what you should consider.

Tenants Face A High Bar

One of the main reasons that landlords are hesitant to join the Section 8 program is that they worry that they will get bad tenants and ultimately have to evict them. In many cases, though, what landlords characterize as a “bad tenant” is really cultural misunderstandings. Tenants in the Section 8 program often come from unstable housing situations where rule enforcement is lax and where they may not have formal leases. If you encounter trouble with your tenants, it’s important to try to understand their perspective. You’ll likely find that they were intentionally causing trouble, but were acting in ways that would have been acceptable in their last housing situation.

In addition to the fact that Section 8 tenants are often reliable and can learn to be good tenants, it’s important to recognize that they’re actually pre-screened and have to pass a high bar to qualify for the program. Not only does Section 8 screen for income, but tenants cannot have been evicted within the last three years for drug-related activity and, depending on the crime, many prior felons are disqualified. Anyone with a lifetime registration as a sex offender, for example, is permanently disqualified from Section 8, and other felony convictions must be at least five years in the past.

There’s A Wide Market

Rental markets rise and fall, but one thing that’s true about the Section 8 program is that there is a huge pool of potential tenants. Because the number of landlords for the program and available apartments is much smaller than the number of applicants in need, you’ll be able to fill vacancies almost immediately. Your property will also receive free advertising through the local housing authority, so you’ll be inundated with applications as soon as your listing goes live.

Steady Payment Process

The goal of Section 8 is to ensure that tenants with a low income level are able to afford housing, which means that they’re only responsible for a small portion of the rent. The rest comes from the government through the voucher system and if tenants lose their jobs or face a wage cut, the government will increase their share of the rent.

Not only does the government provide consistent rent to Section 8 landlords, tenants are especially timely about their payments. That’s because if tenants don’t pay their share of the rent on time, they can lose their Section 8 voucher. In this regard, these tenants may actually be more reliable than tenants who pay the full rent.

One thing you should be aware of is the fact that Section 8 does not pay security deposits, unlike private tenants, so you won’t have that added insurance if there is damage to the property. In most cases, though, this isn’t a serious problem. Many people think that Section 8 tenants are more likely to damage a property because they have less of a financial investment in it or because they are simply less responsible, but the opposite is true. Section 8 tenants often have to wait years to find housing through the program, and they are grateful to have an affordable place to live.

Increased Inspections

Depending on your current inspection schedule, you may be subject to an increased number of inspections by joining the program. That being said, experienced landlords say that anyone who views these inspections as a problem likely isn’t maintaining their apartments well enough. If you’re maintaining the vents, checking the smoke alarm, and performing other regular maintenance activities, then you’ll be more than ready for any official inspections.

Not only are official inspections more than reasonable, if they make you a more attentive landlord, then they’ll also likely save you from facing more expensive repairs. What could turn into a big leak or a large mold patch is caught before the damage gets out of hand.

It’s Easy To Join

Overall, it’s simple to become a Section 8 landlord. Since your property most likely already meet the required health and safety standards, all you have to do is fill out the appropriate paperwork. After that, your status will undergo an annual review to remain a member of the program. Your local branch of Section 8 will also assess your fees and determine whether you’re able to raise rents on an annual basis. Rents for Section 8 units are based on comparable units in your area, which means you may receive less than is normal for your neighborhood; all rents are on par with the city or state as a whole, however.

While landlords are responsible for signing their property up for Section 8, you don’t have to handle the subsequent concerns alone. Once you’re signed up, your property management team can help you negotiate your tenants’ needs, handle inspections, and provide additional screening. They can also address conflict between tenants and ensure that everyone is getting along properly.

At Total Property Management, LLC, we know the Greenville community intimately, and we recognize that all members of our city can make great tenants. Contact us today to learn more about how we can help with your property management needs, provide tenant screening support, and handle ongoing inspection and maintenance. You’ve made a space where everyone can make a home – let us help you keep it running.

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Why Hire A PRoperty Manager?

June 3, 2019

Are you tired of being forced to sell your home every time you relocate for a temporary job assignment? Do you feel as if your current investments aren’t working hard enough for you?

It may be time to think about leasing your home with the helpful support of a professional property manager.

What comes to mind when you think of a property manager? Many people operate under the assumption that property managers are for real estate tycoons who own hundreds of rental properties and tenants.

But those types make up only a small fraction of a typical property manager’s client base. The majority of people who depend on a property manager are folks just like you, and fall into one of the following categories:

Professionals relocating. Whether employees are asked to move overseas for just six months or closer to five years, they don’t always want to sell their home because they know they’ll be returning. Instead of leaving the house vacant or putting it on the market, turn it over to the care of a property manager who can keep the house leased to responsible tenants.

Remote investors. Savvy businessmen and women understand that real estate is all about location and demand. This means that chasing the hot markets requires investing in multiple cities, states, or countries. For out-of-town investors with properties in the Greenville area, a property manager can take care of all the little details while the owner focuses on working on the overall portfolio.

Busy individuals. While some people have the time to manage their own properties, it doesn’t always make financial sense for others. Some people prefer to own real estate as an investment, but prefer to devote much of their time to other activities. In these cases, a property manager can give you the best of both worlds. The investor is able to own property while not having to spend any time on it.

Average Joes. You don’t have to be wealthy to find a property manager useful, either. Many individuals own a second property as a source of steady, supplemental cash flow. A property manager can ensure everything operates and functions smoothly without any hitches or vacancies.

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9 Things Every Landlord Should Have At All Times

May 28, 2019

If you’re looking for a predictable job, there are plenty of career paths to choose from. Landlording isn’t one of them. It requires you to be on your toes – ready to face anything at any moment. To some, this is terrifying. To others, it’s an exciting opportunity that promises to keep things interesting. But one thing is clear: You need to be prepared for whatever comes your way!

As a landlord, you’re part real estate investor, part money collector, part handyman, and part enforcer. At any given moment, you have to be prepared to take off one of these hats and put on another. This means staying stocked with the following items:

1. Basic Tools

Even if you aren’t a super handy person, there are certain tools you need to keep in your car or truck at all times. In many cases, having a simple tool on hand can save you from having to call in a professional (which will cost you a pretty penny).

Some examples of basic tools you’ll need on hand include: hammer, screwdrivers, tape measure, power drill with various bits, utility knife, chisels, pry bar, various pliers, scissors, and a digital multimeter. If you’re comfortable with power tools and are capable of doing different odd jobs, it may also be helpful to have a battery-powered reciprocating saw and multi-tool.

2. Basic Maintenance Supplies

In addition to the aforementioned tools, there are certain maintenance supplies that you’ll frequently need. You’ll make your life a whole lot easier if you have them on hand and don’t have to drive out of your way to drop by the hardware store.

These supplies include: touchup paint, brushes, drop cloths, sandpaper, putty, putty knife, an assortment of nails, screws, and fasteners, wood glue, epoxy, caulk, electrical tape, duct tape, plumbing tape, pipe dope, plumber’s putty, paint scraper, spackling compound, and other items that are small and frequently required for odd jobs.

3. Cleaning Supplies

Cleaning can be a headache, but there are situations in which you’ll have to clean up a mess that a tenant has left behind. Having a cleaning bucket on hand will save you a lot of time and trouble.

Some of the items to keep stocked: mop and bucket, vacuum cleaner, spray bottle with generic cleaner, rags and sponges, paper towels, trash bags, squeegee, bleach, dish soap, scouring pad, and magic erasers.

4. Spare Keys and Bolt Cutters

It’s a good policy to limit the number of keys you give out to tenants. This limits the chances of things like subletting, criminal activity, and irresponsible behavior. However, you should always keep a spare key on hand for every property. This will save you a lot of time when a tenant loses a key or gets locked out of the house.

On a related note, it’s also nice to have a lock-pick set and pair of bolt cutters in your vehicle. Should a tenant abandon your property or change the locks without telling you, this gives you a way of getting into your property.

5. Notice Forms

As a landlord, you’ll find yourself in situations where you need to communicate something to a tenant in written form. While you can always head to your computer and type something out, it’s much easier if you already have commonly used notices on hand. You can then fill in the blanks with specific details and hand them out.

Notice forms are particularly important when you own a multi-unit development where there are things like fire drills, building repair work, or planned maintenance where workers need access to the residences.

6. Lease Agreement

It’s always a good idea to have a copy of your lease agreements with tenants. You don’t necessarily need to have these printed out – a digital copy will suffice. But whatever you do, be sure you can point to specific clauses and language if you need to back up something you’re saying with legally enforceable language.

7. Camera

With smartphones being so ubiquitous, this typically goes without saying, but you need to have a camera on you at all hands. This allows you to snap pictures or video of something you see on one of your properties – such as damage, trespassing, or a clear violation of the lease agreement. A camera can also be useful if you need to send pictures of a maintenance issue to a handyman or contractor before he comes to the site.

8. Important Numbers on Speed Dial

With all of the right tools on hand, you can tackle almost any project that aligns with your skillset. Having said that, you don’t always have the time or desire to take care of something. In these cases, it’s nice to have the right people on speed dial.

There are certain numbers you’ll always want to have plugged into your phone. These include an accountant, attorney, handyman, locksmith, real estate agent, investment advisor, and mentor.

9. Healthy Dose of Patience

For the most part, we’ve discussed physical items that you need to have in your possession. However, there’s also something to be said for possessing the right intangibles.

If you’re going to be a successful landlord for any period of time, you need to cultivate a healthy dose of patience. You’ll regularly encounter frustrating situations, and a patient approach will serve you well in these moments.

You shouldn’t have to wear so many hats at one time. While there’s a time and place for directly intervening and addressing issues as they relate to your properties and business, there’s no need to be on the clock 24/7. And that’s where we come in.

At Total Property Management, we offer landlords professional property management services that remove some of the friction, burdens, and pressures that come with owning rental real estate. From tenant screening and rent collection to property maintenance and accounting, we can handle it all. Contact us today for a free property management analysis!

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An ongoing series of informational entries


May 20, 2019

Rental properties can make for excellent investments. Not only do they increase in value over time, but they also produce steady cash flow. However, there’s a big difference between a low-maintenance, turnkey property and a property that needs its hand held every step of the way. Learning how to differentiate between the two before investing will increase your chances of being profitable and successful.

The 7 Features to Avoid in a Rental Property Investment

As an investor, you make your money when you buy. If you meticulously research your options and know exactly what you’re looking for, you’re far less prone to making a costly mistake that will haunt you for years to come. In particular, there are some features and factors that you don’t want to mess with. It’s recommended that you avoid any properties with the following:

1. Heavy Landscaping

Curb appeal is important. We’ve spent a lot of time discussing curb appeal on this blog and how it can quickly solidify a positive first impression and help landlords attract prospective tenants to their properties. But there’s a difference between having nice landscaping and too much landscaping.

Landscaping is always a touchy subject for landlords. Landlords typically believe tenants should play a part in taking care of the property, while tenants have no interest in mowing the lawn or pruning bushes. So when there’s heavy landscaping – meaning lots of bushes, flowerbeds, landscaped islands, and plants that require regular attention – frustrations can boil over. Either you have to pay for someone to do the landscaping, or it ends up looking messy and over-grown. (At which point curb appeal is non-existent.)

When looking for investment properties, try to find units that take a minimalistic approach to landscaping – just a few shrubs here and there. This will be enough to make the property look somewhat attractive without creating significant complications.

2. Swimming Pool

Swimming pools are nice, but they aren’t for rental properties. It takes nearly 810 gallons of water to fill a simple 6-foot-by-6-foot swimming pool to a depth of three feet. If you have a full-size pool, you’re looking at thousands of gallons of water – or the same amount of water a typical household uses in a month.

On top of the water requirements, swimming pools require a ton of maintenance. They need to be cleaned. The water has to be treated. Leaves have to be fished out. The list goes on and on. But the biggest risk is a leak. As a poorly maintained pool ages, it becomes susceptible to cracking and leaking, which can cost thousands of dollars to repair.

The moral of the story is this: Don’t buy a rental property with a swimming pool. It’s just not worth the hassle. If you think it’s necessary, spend a couple hundred dollars and give your tenants access to a local community pool.

3. Old HVAC System

One of your goals should be to buy a property that’s free of systems that need frequent repairs. Unfortunately, an HVAC system – which is prone to issues – is necessary for almost every rental property. So while you can’t necessarily buy a rental property without one, you can ensure the furnace and AC units are in good working condition.

If possible, look for properties that have HVAC equipment still under warranty. Or factor the price of a new system into your purchase and replace them before tenants move in. Not only will this save you money over many years, but it’ll also limit the number of headaches you have to deal with.

4. Carpet Throughout

Because carpeting is cheap, many rental properties on the lower end of the market will have it throughout the home. But this is less than ideal.

“Carpeting muffles noise, which is a great advantage in a multi-family unit. It also adds insulation and makes a room cozier,” landlord Chris Deziel admits. “But these drawbacks outweigh the benefits.”

For example, carpeting – particularly heavy-pile carpeting – can store mold and bacteria. Spills and pet accidents are also more visible, which means it needs to be replaced rather frequently. Finally, carpet fades quickly in rooms with lots of sun. This can create uneven patterns around furniture.

In lieu of carpet, look for rentals that have hardwood, vinyl, laminate, or ceramic tile. Each of these items is more durable, waterproof, and mold resistant.

5. HOA

If you’re in the market of buying high-end rentals that are intended for corporate clients and wealthy tenants, an HOA type community is perfectly fine. These individuals are accustomed to living in communities with rules and regulations and are likely to care for the property in a way that satisfies the bylaws. However, it’s a bad idea otherwise.

If you’re at the middle or lower end of the rental spectrum, an HOA will end up being nothing more than a source of frustration. Neighbors won’t be happy about having a lot of turnover and tenants are less likely to abide by the rules (which result in you fielding complaints from the HOA).

6. Garbage Disposal

Experienced landlords with lots of properties have a list of things they do to prepare a new investment unit for rent. Near the top of this list is garbage disposal removal.

While a garbage disposal might be convenient, it’s terrible for a home’s plumbing. No matter how well a disposal chops up food, it’s still allowing non-liquid substances to go down your drains. Over time, this leads to clogs and/or damage to the pipes themselves. You don’t need the hassle!

7. Screen Doors

A screened porch is a nice selling point. Everyone loves outdoor living space and it can serve as a competitive advantage when you’re up against other properties in the same neighborhood. But when it comes to rentals with tenants, it’s better to do without.

Screens often take a beating – from kids, pets, and otherwise – and will need to be replaced fairly regularly. Again, it’s not worth the hassle.

Real estate investing yields numerous benefits. But even the most optimistic investors have to admit that there are distinct challenges that come with the territory. At Total Property Management, LLC it’s our mission to help landlords manage their rental properties with less time commitment, greater efficiency, and maximum profitability.

For more information on our comprehensive property management services, please contact us today!

Our Blog

An ongoing series of informational entries

Seven Things To Consider Before Investing In A Condo

May 13, 2019

One of the beautiful and compelling things about real estate investing is just how much diversity and flexibility there is. Even when you zero in on a niche like income-producing rental properties, you have lots of choices. There are single-family homes, multi-family properties, and apartments. But most people forget about another lucrative niche: condominium units.

What Exactly is a Condo?

In a condominium – commonly called a condo – some parts are privately owned (such as individual living spaces) while others are collectively owned by all owners of the larger complex (like exercise facilities, parking lots, and landscaping).

“A less technical way to think of a condo is as an apartment that you own,” Jonas Elmerraji writes for Investopedia. “In practice, condos often take the form of an apartment or a similar shared complex, such as row townhouses, but theoretically a condo could physically be any kind of shared building.”

Condos tend to be found in places with high property values – like crowded cities, college towns, and vacation spots – where real estate is scarce and it makes sense for people to pool their money together to maximize resources.

7 Things to Consider Prior to Investing

Most people purchase a condo to be a personal residence or vacation home, but they can also make for solid investments. They’re especially attractive for beginner investors or people who want turnkey properties. That’s because condos tend to require fewer repairs, often have maintenance included, offer a range of stellar amenities, and can be cheaper than single-family homes in the same market.

Before investing in a condo, however, there are some things you’ll need to consider. Take a look:

1. Lender Requirements

“If you are planning to finance a condo purchase, there are often tighter restrictions on condos than detached homes,” real estate agent Megan Flynn writes. “For an investment property (condo or other), lenders typically require a 20-25% down payment and some lenders require the condo purchaser to live in the unit for up to one year before renting it out.”

Obviously the down payment portion of this equation doesn’t matter for an investor who is buying in cash. However, there isn’t a workaround for the latter aspect. Whether you’re buying in cash or financing the deal with a traditional mortgage, you’ll have to abide by condo-specific rules regarding residency.

2. Hold Strategy

In all likelihood, you’re looking to buy the condo as an investment that you’ll hold for a number of years. But on the off chance that you’re planning to buy, rent for a year or two, and then quickly sell for a profit, you’ll want to think again.

Generally speaking, condos don’t appreciate as quickly as single-family homes. They’re far better as long-term investments and short-term flips. You’ll want to bank on holding for at least five years. (Though there are exceptions.)

3. Assessments, Litigation, Etc.

When you buy into a condo you’re purchasing more than your residence. You’re also signing up to be part of the homeowner association (HOA) that’s responsible for maintaining the entire property (typically everything outside of your unit’s drywall). If you aren’t careful, you can end up buying into a condominium that has a special assessment (or is about to enact one).

As Flynn explains, “Special assessments refer to the fees charged by [an HOA] to cover condo building repairs (like a new roof, seismic upgrades, or siding repairs) that exceed the amount in the current HOA account. They are mandatory and can be costly (in the thousands of dollars per unit).”

As part of your due diligence, you also need to be sure the condo building isn’t under any sort of litigation. This can happen when there’s some sort of defect in the development. And if you buy into a condo with litigation, you’ll find it nearly impossible to sell until the issue is sorted out.

4. Maintenance

One of the major appeals of investing in a condo is that maintenance and repairs are often included in the HOA. While you’ll still have to handle the repairs inside your individual unit, you’re off the hook for landscaping and common areas.

5. Location

Obviously location is important with any piece of real estate, but it’s especially crucial when it comes to a condo. If you purchase a condo that’s on the edge of town or in an area that’s no longer considered desirable, it could rapidly depreciate in value. A condo in the middle of a growing urban area, on the other hand, will stay rented nearly 100 percent of the time.

6. Parking

Savvy renters may stay away from leasing a condo if they need reliable parking. Many complexes – particularly those in urban areas – have extremely limited parking. And even if there is adequate parking, it may require walking a long distance. This might seem like a little thing, but it can be a big deal.

7. Comparable Sales

Again, condos are intended to be held for a while. Having said that, you make your money when you buy. Be sure to analyze as many comparable sales as possible before putting in an offer.

Total Property Management, LLC

It’s one thing to be a real estate investor. It’s something else entirely to be a real estate investor and a landlord. The latter requires lots of time, a strong stomach, and a willingness to field phone calls in the middle of the night, deal with neighbor disputes, and chase down late rent checks. If you want to invest in rental properties without having to deal with the day-to-day troubles of landlording, you’ll need a friend in the business.

At Total Property Management, LLC we partner with real estate investors and property owners to help them manage their rentals. We take care of everything from finding and screening tenants to collecting rent and dealing with maintenance issues. This allows you to spend less time worrying about small problems and more time focused on the big picture.

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May 6, 2019

It’s a misconception that landlords get to sit back collecting rent checks from their tenants, without putting in much work. In addition to ongoing property maintenance, finding new tenants to replace vacancies, and regularly updating their knowledge on laws and property management, landlords sometimes need to respond to emergency repair requests.

For example, after a violent wind storm, the roof of your home may be damaged to the point where water is leaking through. You may encounter an electrical issue that poses a safety hazard to your tenant. There could also be an insect infestation that jeopardizes your tenant’s way of life. Either way, you’ll get a text or phone call from your tenant, and you’ll be responsible for resolving the issue as quickly as possible.

So what’s the best approach to resolving these issues as quickly and cost-effectively as possible?

Understanding the Nature of Emergency Repairs

First, you should understand what truly qualifies as an emergency repair, as well as what some of the most common repairs you might face are. Some repair requests from tenants are superficial, or are annoying at best—like a loose doorknob—while others deserve your immediate attention. How can you tell the difference?

Emergency repairs usually fall into one or more of these categories:

Health and safety risks. Any repair that jeopardizes your tenant’s health and/or safety needs to be fixed right away. This will prevent any lasting harm to your tenant (and any legal issues you might face in the wake of that harm), and show your tenant that you care about their well being.

Further damage risks. Some repairs get worse or lead to further damage if they aren’t addressed For example, a leaking roof could cause serious damage to your building, as well as damage to the tenant’s property in your unit.

Some emergencies could also prevent tenants from going about their daily life, such as a fallen tree blocking the driveway. These also deserve your immediate attention.

These types of repairs tend to get more expensive and riskier with each passing moment.

Inspections and Ongoing Maintenance

The ideal way to handle emergency repairs is to prevent them from being a necessity in the first place. While you can’t prevent all emergencies, you can minimize the risks of serious damage to your property by conducting thorough inspections whenever you have a tenant vacancy. Conducting regular maintenance on the property and responding to smaller repair issues quickly and efficiently can also reduce the chances that some bigger problem arises down the line. For example, inspecting the roof for minor areas of damage on an annual or semi-annual basis can allow you to make small fixes and upgrades that provide extra resistance against incoming storms.

Preparing an Emergency Budget

No matter how well you prepare, you should be prepared for at least some emergency expenses. The cost of repairs and damages can range from a few hundred to tens of thousands of dollars, so there’s no easy way to prepare for everything. Property insurance will protect you for some of the bigger-ticket items, but it still pays to have a bank of funds ready to disperse when you need it. Set aside a few thousand dollars for emergency repairs, or build to that level of readiness by stashing a few hundred extra dollars a month.

Immediate Responsiveness

One of the biggest factors for success when dealing with a tenant’s request or acknowledgment of an emergency repair is responding immediately. The faster you respond, the sooner you can mitigate damage from the incident, and the better you’ll look in the tenant’s eyes.

For starters, it’s a good idea to have some kind of communication protocol in place. If a tenant has a typical issue, they might send you an email or log the issue on some kind of online platform. But if they have an emergency repair to deal with, they need a more direct, urgent way to contact you; in some cases, this may be texting or calling your cell phone directly.

You’ll also need to have arrangements in place to enable you to respond quickly. For example, if you have a flexible job that allows you to leave for such emergencies, you’ll need to keep your phone on you at all times—just in case you need to respond to an emergency. If you don’t have that flexibility, you may want to establish a partner or point person who can field such requests in your stead, until you have a moment to step in.

If you can’t get to the property and start fixing things immediately, you can at least quell your tenant’s concerns by acknowledging the issue and pledging to get there as quickly as possible. Be transparent, and let them know exactly when they can expect you to arrive.

Building a Trustworthy Team

Though you may be able to handle some emergency repairs yourself, it’s more likely that you’ll need to rely on the help of a professional. The conventional approach to repairs is getting multiple quotes from different contractors to make sure you’re getting the best deal, but you won’t have the luxury of time on your side when dealing with an emergency.

Accordingly, it’s better to build up a team of reliable, trustworthy professionals you can count on to handle the job as cost-efficiently as possible—long before an emergency actually unfolds. Spend some time networking with other landlords and with contractors in your area to gain more connections and referrals. Better yet, work with a property management company so you don’t have to worry about handling the repairs yourself at all.

If you’re interested in being a landlord with as little stress as possible, you should hire a property management firm. Property managers will be on call to field tenant requests and handle certain repairs, so you don’t have to worry yourself about being constantly available or responding to repairs immediately. Contact Total Property Management, LLC today to learn more about our services, and how we can make your life as a landlord easier.

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Pet Friendly? 3 Animals All Landlords Should Ban

April 29, 2019

Pet policies – they’re a divisive topic among landlords, but among those who do allow pets, they tend to be straightforward. Tenants can generally have cats and small dogs, end of list. Some might allow a small fish tank, and really, no one would notice, or hamsters, but nothing more complicated. And few allow more than one or two animals on the premises; crazy cat ladies need not apply. Simple, right? Maybe not.

With millennials and Gen Z taking over the rental market, it may be time to think more critically about your pet policy, and what you allow. According to industry research, 35% of millennials have pets, and they aren’t always the traditional kind. Instead, you’ll find younger tenants inquiring about birds, saltwater fish, ferrets, or other pocket pets, and you need to be prepared. These three animals have no place in a rental property, and you need to put it in writing.

Anything Illegal

The obvious starting place when banning animals from your rental properties are the ones that aren’t allowed, which includes pigs, or any other sort of livestock, chickens, ducks, or any wild animals.

Rabbits Run Wild

One animal you definitely don’t want in your rental property is a rabbit. Sure, they’re cute and cuddly, but the fact is that rabbits are also destructive. They chew on everything, in large part because rabbits’ teeth continue to grow throughout their lives and chewing helps to wear them down. Unfortunately, if their owners don’t give them proper items to chew, they’ll attack your walls, doors, and cabinets.

Another reason to skip the bunnies? These fuzzy friends, like many animals, can make apartments smell terrible, and they require more space than you might think, so the smell isn’t contained. Rabbits do groom themselves, but they shouldn’t be given traditional baths or even dust baths, so there’s not much to be done about the smell.

Birds Bring The Noise

Pet birds come in many varieties, from tiny canaries to enormous parrots, but no matter their size, you do not want birds in your rental property. Like rabbits, birds are messy – they molt regularly, leaving feathers everywhere, along with bits of seed, and improperly maintained cages can smell quite unpleasant. But the main reason you don’t want to welcome birds into your rental is that, even when contained and well-cared for, birds are loud.

While it’s reasonable to expect pet owners to keep their dogs from barking, birds are supposed to make a lot of noise, often issuing loud vocalizations for minutes at a time twice a day. It can’t be prevented, but that doesn’t make it any less irritating. And some birds, such as macaws, have a screech that can be heard as much as a mile away. That’s far from ideal for close quarters living and could leave you dealing with noise complaints.

Ferret Free For All

Ferrets are very popular pet among young people, but as pets, they tend to exist in a grey area. As domesticated animals, ferrets can be legally registered, should be vaccinated for rabies, and many people see little difference between keeping ferrets and having a rabbit or guinea pig. So what’s the big deal about ferrets?

Like rabbits, ferrets need a lot of room. They need to run and burrow and, like rabbits, will chew on just about anything. Additionally, if the tenants haven’t had their ferret spayed/neutered, ferrets can smell quite unpleasant. All ferrets have scent glands, and these are generally removed during the spay/neuter procedure, but in some cases, scent gland removal can be needed a second time, and you don’t want a ferret marking your property with their scent glands.

Screening Strategies

Though there are obvious cases in which an animal should be excluded from your property, in other cases, you’ll need to carefully screen tenants and their pets to determine if they’re a good fit for your property. Some landlords, for example, are hesitant to issue a blanket ban on certain dog breeds, though they might refuse dogs over a certain size, you should always seek out all records regarding that animal to make sure they do not have a bite history or other record of aggression. You should also make sure you have every animals’ complete vaccination records and contact information for a veterinarian on file.

Pet-friendly properties can attract tenants, reduce tenant turnover, and are more family-friendly; you may even be able to charge higher rent for the privilege of having a pet, but that doesn’t mean pet-friendly properties should be a free for all. There need to be rules – and enforcement. That’s where your property management team comes in.

At Total Property Management, LLC we bring property management experience to every job and welcome each client.  Let us take over tenant and pet screenings and handle all the enforcement issues that come with welcoming pets. Our full-service property management package covers all the fine details.

If you need support managing your rental properties, contact Total Property Management, LLC today for more information on our services. From first contact to rent, maintenance, and even eviction, we do it all. Don’t let tenants and their pets run wild – just hand us the leash. 

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Rental Concessions: The Secret To Landing The Best Tenants

April 22, 2019

Do you have a property that’s sitting empty, that you just can’t seem to find a tenant for? If so, you’re not alone. Nationally, about 4.8% of homes sit empty, and when your property is empty, you’re losing money. You need to get someone into your vacant properties – and fast.

One solution that can push potential tenants to lease on the spot is offering concessions, a practice that ranges from offering a small rent reduction to upgrades and community-based perks, and the practice is growing in importance. According to industry experts, increased supply, particularly in the luxury home sector, means that potential tenants have their pick of countless great properties. Offering concessions can help you close the deal, and they’re an especially valuable tool for getting top tenants into your vacant properties. And when you think outside the box to show you appreciate their business, you show your star landlord status.

Here are a few ideas for unique concessions to get you started.

The Basics: Price Cuts

The most basic type of rental concession is also the most generic: a cost reduction. Though the amount depends on the market, a common offer is a free month of rent or reduced rent for the length of the lease. Are rental concessions a loss? Sure. But so is an empty rental and when you treat tenants well from the start, they’re more likely to renew their lease, cutting your financial losses down the line.

Ditch The Fees

If dropping a month’s rent seems like a lot, another popular way to attract great tenants is by eliminating upfront fees. Do you normally charge for an application fee, or ask for a pet deposit? Dispense with any or all of these to demonstrate to potential tenants that you’re serious about getting them into your space. Those little fees can add up quickly when tenants are already facing the financial stress associated with moving, but they’re not nearly so important on your end of the exchange.

Concessions In The Renewal Period

Though concessions are usually used to bring in new tenants, they’re also useful if you’re trying to keep existing tenants from moving out. Especially if you have a great tenant who you’ve built a positive relationship with, offering some type of special deal or upgrade can ensure that they remain with you in the coming year. For those renewing their lease, you might consider offering service-based incentives, such as biweekly cleaning services or gift cards for local restaurants and shops. When working with existing tenants, concessions are less about closing the deal and more about thanking them for their loyalty.

The Rise In Concessions

While concessions aren’t necessary, particularly if you rarely have vacancies in your properties or if your area is in high demand, they are on the rise, especially in big cities.  Even if you’re not a new construction or struggling to fill your vacancies, it can be hard to navigate the market without offering some little extras as a sign of goodwill and to keep up with your competition.

If you’re not sure how to navigate the real estate market with the added confusion of concessions, don’t worry – Total Property Management LLC is here to help. We know the Greenville market, and that means fewer vacancies for you. Contact us today to learn more about our property management services. Every minute your property sits empty, you’re losing money. Don’t let those rent checks slip through your fingers.

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SEVEN DEADLY SINS of managing your own properties

April 15, 2019

1. Setting Your Own Rental Rates

2. Chasing Rent Checks

3. Anemic Marketing

4. Renting To The Wrong People

5. D.I.Y Tenant Repair and Maintenance

6. Overpaying Contractors

7. Overlooking Housing Laws

Managing a property all by yourself without the help of a property management company will occupy so much of your time, and the thing is, the amount of time that you put into chasing after rent, screening for potential tenants, and fixing the broken sink, you could easily have used to either educate yourself, perform research, or invest in new properties. So while you might be able to save money managing the property firsthand, you will be losing time, which is your most precious asset. Sadly, time is often placed on a lower pedestal to wealth. However, it is important to keep in mind that while you can always generate income, you can never make more time.

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IS Renting a Property More Profitable Than Other Investments?

April 8, 2019

Many people look to buy rental property as an investment, much like they would invest in stocks, bonds, index funds, or other assets intended to grow over time. But is buying rental property inherently more profitable than other types of investments?

Expected Returns for Conventional Investments

Let’s start by evaluating the return you can expect from conventional types of investments. If you keep a diversified stock portfolio, or if you invest in an index fund that tracks the S&P 500, we can look at historical average returns to get a ballpark of what you can expect. Over the past century or so, the average annual return is close to 10 percent, though you can’t expect to get that return every year. Adjusted for inflation, that growth rate shrinks to about 7 percent, and nearly half of those gains come from dividends.

“Safer” investments like bonds have a much lower rate of return, at somewhere between 2 and 4 percent of your principal. So how do these returns compare to rental property investments?

Two Types of Returns for Rental Properties

For rental property, there are two types of returns to consider. First, there’s the return you’ll receive on a monthly basis; you’ll charge a rental price (ideally) higher than your total expenses, so you can pocket the difference as a monthly profit. You’ll factor in things like your mortgage payment, your property insurance, and your taxes, then hopefully charge your tenants an amount collectively higher than that total.

In reality, you probably won’t pocket much from this—at least not with one property. Depending on a variety of factors (which we’ll explore in a moment), you’ll likely count on a few hundred dollars per property, at most. That also doesn’t factor in additional maintenance costs you’ll face unexpectedly, or the money you’ll lose when your property is vacant. All in all, you might make $2-5,000 per year, plus or minus a few thousand dollars, which is likely a rate of return strictly less than what you’d get in an average stock portfolio.

However, there’s also another dimension of returns in the rental property world. Typically, property prices tend to rise over time. This is especially true in neighborhoods that get better over time, or in highly competitive areas. That means in addition to the monthly return you get from incoming rent checks, you can expect to make a profit on any property you sell in a competitive area. The rate of return here is highly variable, but should be enough to increase your total expected return.

Local Considerations

Much of your profitability will depend on the idiosyncrasies of your local area. Different cities have different rental prices, so two properties of equal value in two different cities may have drastically different rental prices (and accordingly, different monthly returns).

Of course, the rise or fall of your property’s value will also depend on local conditions. If the neighborhood consistently gets better, with better jobs, better education, and better resources overall, you’ll see a much higher return on your property as an investment. Foresight can help you here, but there’s never a guarantee in how a neighborhood will develop in the future.

Property Portfolio and Leverage Considerations

We also need to keep in mind that a robust portfolio of different properties could help you see a better and more consistent return than you’d see with a single property. Having lots of available properties will guard you against the possibility of vacancy since only a fraction of your total portfolio will be empty at any given time.

And unless you’re paying for all your properties outright, having more properties in your portfolio will give you more financial leverage, which, to put it simply, is a way of investing with money you don’t yet have. Though you’ll pay interest on your loans, the total increase in value on your properties would hypothetically be more than enough to justify those payments.

Degree of Effort

There is one serious disadvantage to investing in rental properties, which stocks and bonds don’t share; they require hours of time to maintain, and can be a major source of stress. If a tenant requests a repair, it’s important for you to respond to that repair request quickly. If a tenant misses a payment, you’ll need to follow up with them. In rare cases, your tenants may damage your property or refuse to leave in a timely manner; dealing with eviction cases can be daunting, and can cost you enough money to jeopardize the profitability of your entire operation.

For this reason, many investors take the expected return of a property with a grain of salt; you may make more money from this investment, but it will also take more time out of your day, balancing the advantages.

Diversifying Your Portfolio

Regardless of whether rental property is inherently better or worse than investments like stocks or bonds, they can be a valuable addition to your overall investment portfolio if you’re trying to diversify your assets. Rental properties are much different assets than stocks or bonds, granting you a “real,” tangible asset while also providing you with a steady stream of income. Property prices are also somewhat independent from fluctuations in other markets, making them valuable to own in the event of a market crash.

Are Rental Properties Right for You?

Overall, rental properties could provide a return far greater than your other investments, but they could also lose you money if you don’t know what you’re doing. They’re valuable additions to any portfolio if you take property investing seriously, but they do require lots of time and attention. Rental properties aren’t for everyone, but if you’re willing to put in the effort, they could be the perfect way to round out your investment portfolio.

If you’re interested in getting advice on your first rental property, or if you need help managing your existing portfolio of properties, contact Total Property Management, LLC today. We’ll help you with a free analysis of your property and provide you with the resources you need to manage it efficiently.

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Home Improvements That Could Actually Hurt Your Home Value

April 1, 2019

Styles come and go. Design trends fade, then re-emerge. Technology innovates and iterates.

When you’re a homeowner, improvements, renovations, remodels, and additions enable you to keep your house up-to-date and functional. You may also generally assume that such tinkering will enhance the value upon marketing the home. But this isn’t always the case.

Caution: Eight Home Improvement Projects That Might Depress Value

Certain home improvement projects command a pretty high return on investment. According to the 2019 Cost vs. Value Report, well-executed projects such as garage door replacements, minor kitchen remodels, wood deck additions, new siding, and bathroom remodels all command a fairly significant ROI.

But sometimes, a renovation comes back to bite. When you consider potential home improvement projects, you should avoid anything that may require lots of maintenance, is too niche-specific, or limits functionality.

Though a job may work for your family or fit your lifestyle, it could alienate prospective applicants, lower demand, and thereby diminish the value. Every specific real estate market has its distinctions, but here are eight home improvement projects that could hurt your home’s value.

1. Over-Improvements

There is such a thing as doing too much to a house or property and “over-improving” the existing structure. 

Some nice upgrades may improve your residence to become the nicest house on the block, but you aren’t necessarily going to be able to get a return on your improvements (even if the upgrades might justify the price on paper).

There’s such a thing as pricing yourself out of a neighborhood. That can be a huge mistake. You might not want to lay expensive hardwood flooring throughout your home if all the comparable properties have carpet and laminate.

Don’t add two bedrooms to your existing four if the rest of the homes in the neighborhood mostly have just three. Upgrade from laminate to granite perhaps, not quartz or marble, when most of the kitchens are basic. Practice discipline and stay with the crowd, or you might be unpleasantly surprised by the consequences.

2. Swimming Pool Addition

On first thought, adding a swimming pool to your backyard may sound great. You can picture yourself lying on a float, sipping a cold drink, and soaking up the rays on a hot summer day.

But this may be only part of the story. Pool maintenance rarely aligns with one’s expectations. An in-ground pool demands maintenance, cleaning, and care.

Pools are also known to leak, require new parts, and descend into disrepair. Many prospective applicants won’t even consider a property that includes a pool.  

3. Garage Conversion

Don’t care about parking your vehicle in your garage? You may be tempted to convert the garage into an extra bedroom, office, or play area for the kids.

If this is what you want to do, go ahead! But be aware that some prospective tenants may think a garage is a MUST on their checkoff list.

4. Bedroom Conversion

If you have two small bedrooms that share a wall, you might consider removing it and creating one larger space. But this could actually prove to be a poor financial move.

The number of bedrooms in a home is a key marketing tool, so you could hurt your rental rate by doing this.

5. Sunroom Addition

“A sunroom can be a great space to enjoy the outdoors away from the elements, but according to Remodeling, a sunroom addition is one of the worst home renovations when it comes to return on investment.

By all means, add the sunroom if you believe you’ll enjoy it … but don’t make the addition as an investment. You could be disappointed by the result.

6. Trendy Material Upgrades

Home design trends surface each year. The downside is, they often disappear as quickly as they emerged.

It’s fine to stay up to date with the latest designs, but you shouldn’t get too trendy with material upgrades if you plan to sell/rent within the next three to five years. You may have to remodel again in the interim, or risk taking a hit on the value of your home.

7. Bathtub Removal

“I’ve documented plenty of renovations where replacing a bathtub with a walk-in shower dramatically opened up a smaller bathroom. But some prospects, particularly those with families, still really want a tub,” home design blogger Nancy Mitchell writes.

The advice I’ve seen is that removing a tub from one bathroom is fine as long as there’s at least one other bathroom in the house that has one. 

8. Excessive Landscaping

“A garden overflowing with flowers, bushes, ponds, and fountains might be a relaxing oasis, but prospective tenants might instead see long spring and summer afternoons spent weeding and trimming,” personal finance writer Dan Rafter asserts. “An overly landscaped backyard requires a lot of upkeep, and many tenants don’t want to spend their weekends in the dirt.” 

The best rule of thumb is to clean up any messes or overgrowth and landscape within reason. Some simple flowers, greener, and well-mulched beds should be enough to boost curb appeal without overwhelming potential tenants.

At Total Property Management, LLC, we have a pretty good feel for the pulse of the Greenville real estate market. We work closely with investors, and landlords to maximize and protect their investments.

If you’re interested in learning more about how to market and rent out your home please reach out! 

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March 25, 3029

Do you own rentals and you find yourself saying "I don’t want just any tenants. I want the right tenants."

Total Property Management, LLC does more than just manage rentals we also offer TENANT PLACEMENT SERVICES.

Finding the right tenants is like holding a talent audition on a reality TV show. We help find the best candidates; you judge who wins (fairly of course). If you enjoy self managing your rental but the tenant selection process gives you the heebie jeebies, let Total Property Management, LLC help!

We personally show your property to all prospective tenants, completing a thorough background and credit check, and prepare and assist you with all lease documents to get you and your tenant through the move in process.  Call to find out more and pricing for this service.

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Marketing To Short-Term Tenants

March 18, 2019

Southern cities are popular with short-term tenants, particularly older “snow birds” who flock to warmer climates, but whether you want to attract snow birds to your properties or hope to reach a broader group of short-term tenants, you need to leverage your location. But what attracts travelers to your location? By learning to see your city through the eyes of an outsider, you can identify the attractions that will draw visitors to your properties.

Look Nearby

When advertising a property for long-term rentals, most owners will assess the neighborhood for various amenities – how close the property is to a supermarket, for example, or what schools or parks are nearby – and the same principle applies when marketing to short-term tenants. Not only do short-term tenants want to know where they’ll meet basic needs, like buying groceries, especially if they don’t have a car, but if they’re visiting for the first time, they’ll appreciate your guidance as a local. Not every highlight needs to be fancy, though for very short-term rentals it’s important to include features like restaurants, museums, and other tourist-focused spaces.

Don’t forget to talk to your friends or neighbors about what neighborhood features they like best or recommend to guests. We tend to only notice those things that we’re interested in, so asking people who have different hobbies about their favorite activities to appeal to the broadest audience.

Stay Up To Date

One great way to catch renters’ attention when writing your short-term rental listings is by featuring locations that no one else is talking about, and that means you have to stay up to date with local developments.  In addition to monitoring the development of new attractions in your city, it’s important to stay up to date with major events like concerts and sports championships. Short term rental rates often skyrocket if a major event is coming to town, like an arena tour, so flag those dates to be sure your rates are keeping up with the market and namedrop the event in your listing. You can also provide information on transport to the specific venue if you know you’ll be renting to visitors attending a specific event.

Know Your Audience

Short-term rental can mean several different things, depending on who you consider to be your audience. Snow birds, who typically rent properties for a few months at a time, are technically short-term tenants, but so are Airbnb renters who stay for just a few days. The problem, though, is that these two groups don’t typically want the same thing. As such, you need to know who your audience is when writing your property description.

In some cases, identifying your audience is easy because your property appeals to a narrow group. This is the case if you’ve invested in a property on a golf course, for example, or if your property is in the heart of a museum district. In other cases, though, you’ll have a more expansive audience that consists of tourists more generally; in that case, you’ll want to acknowledge the breadth of possible activities in your area.

Make Meaningful Connections

One popular feature that Airbnb has been developing over the last few years is their Experiences program, which has, by some accounts, lost money for the company because it doesn’t include mainstream attractions. As an independent owner, though, you have the option to make your own connections to events and activities. And, unlike Airbnb, you have the ability to make connections and provide activity insights without sinking a lot of money into the process. All you have to do is provide a simple guide.

Some of the most popular short-term rental managers provide visitors with a binder of local music venues, museums, restaurants, and sporting events, as well as information on where to get discounts for these events. It’s even better if you have an inside line on something special through a friend or local contact; giving visitors a peak of the city that they would otherwise only see if they were permanent residents can encourage them to rent from you again in the future.

Follow The Local Rules

Finally, whenever you list a property for a short-term rental, be sure that you know your area’s specific regulations. In the past, listing a property as available for a few days might have been odd, but there likely weren’t any rules against it. It’s important to be well-versed in these regulations, not just for your own security, but because your tenants can’t enjoy themselves if they’re being put in a risky legal situation.

Short-term rentals can be highly profitable, but when compared to longer contracts, they’re also far less stable and require much more work to manage – so what’s a landlord to do? One way to avoid the stress while ensuring that your tenants have a pleasurable visit is by employing a professional property manager. At Total Property Management, LLC we have experience and we know what brings visitors to our city.  And we also know what a big responsibility managing tenants can be.

If you need support managing your rental property, contact Total Property Management today. We can help guide you through the process of transitioning to passive rental income with our full-service team. From tenant screenings to maintenance and rent collection, we handle every part of the property management process. So stop juggling a never-ending cycle of tenants and let Total Property Management take over. There’s an easier way to take your rental to the next level.

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Property Management

Questions To Ask A Prospective Property Manager

March 11, 2019

You should take great pride in your rental investment. You’ve spent a lot of time, money, and research to find a good property, so hiring a well-qualified property manager to take care of it will set you up for either success or failure.

At Total Property Management, we’d like you to hire us as your property managers, but we also want you to be totally satisfied with your decision. Thus, as you interview various candidates and compare your options, ask the following questions first, so you’ll know you’re making the right choice.

1. How long have you been servicing properties in the area?

The prospect should tell you about their years of experience in the area, their time working in real estate, and other factors that support their expertise in this region.  

2. How many rentals do you currently manage?

The number will give you a sense of the size of their firm. Too few units will suggest inexperience or lost clients, while too many means you may not enjoy high-quality service. 

3. Are any of the properties you manage in the neighborhood of my rental?

Make sure the property management firm you’re talking to has experience with rentals in your specific neighborhood or at least nearby. Their experience in a particular market will increase your chances of success.

4. What are the best rental markets in the Greenville area?

To test the firm’s knowledge of the area, make sure their assessment of good rental markets roughly matches your own. You want to ensure you have similar concepts and will work together in harmony on rent pricing and service levels.

5. Which services do you currently offer?

A solid property management firm will list these on its website, of course, but the managers shouldn’t mind walking you through each activity and answering questions about it. If they don’t offer a certain service out of the gate, ask for it. Sometimes, a firm will be willing to adjust its services in response to your needs.

6. What are your fees and contract terms?

There’s no point in hiring a property management company if it can’t help you save money.  The more conscientious you are about your overhead, the higher the profits you’ll enjoy. It’s hard to make ends meet when you’re starting out, and you don’t want to pay exorbitant fees for this service.

Ask specifically about hidden fees to make sure you’re quoted the total cost up front. At Total Property Management, we don’t believe in making our clients overpay, which is why we offer a flat-fee service that makes it all easy for you.

7. How quickly do you process service requests?

Time is money for landlords. If you don’t believe it, imagine how much greater the damage will be for every minute an overflowing toilet runs without being fixed. You need a property management company that will respond almost immediately to service requests.

8. Describe to me how you would handle a common problem, such as a tenant who refuses to pay rent or an eviction?

A good property manager will confidently lay out the plan for handling serious tenant problems. Part of the reason you’re hiring them is to handle the difficult stuff, such as evictions. If the candidate presents an efficient plan that involves little kicking and screaming, you’ll know you’ll be in good hands.

9. What is your preferred method of communication and how long does it usually take to respond?

When problems arise, you need a property management team that responds quickly and without hesitation. Make sure they have a plan for handling emergencies.

In addition, make sure their communication style works for you. Some property management companies offer only email communication, but if you’re the kind of person who wants to call or text, that might not be enough for you. A communication match makes things easier.

10. Where will my funds be held?

If you’re working with a property management firm, they may collect and store some of your funds — such as security deposits and maintenance money — on your behalf. 

11. What is the percentage for lease renewals with your clients?

A low percentage will alert you that this company may not be as professional or respected as they claim. Property management services are in high demand, so if the business is successful, it should have a good record of client lease renewals.

12. What does the tenant screening process look like?

Tenant screening may be one of the most vital functions of a property manager. “Tenant screening can save you from thousands of dollars in lost revenue, court costs, and fees,” points out Sarnen Steinbarth of the Forbes Council.

Steinbarth explains that the right team can help you avoid the wrong fit, tenants who try to scam you, and serious later problems and damage with your tenants. So it should be done right.

Listen to the operation’s tenant screening process and make sure it includes all the checks and information you need to approve a tenant’s application.

13. Do you perform inspections?

Preventive maintenance and property inspections can save you a lot of time and money. Try to find a property management company that will perform such inspections.

14. How do you process payments from us and our tenants?

“These days, property managers should have client portals and electronic payment systems set up for convenience and record keeping,” says BiggerPockets. Don’t work with a property management company that’s still in the dark ages in terms of payment management.

Ask Total Property Management, LLC

You can ask any of these questions and more, and we’re pretty sure you’ll like what you hear. Whether you’re considering property managers for the first time or you’re ready to change from your current company, let Total Property Management cover your needs. Contact us today!

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10 Photography Tricks for Marketing Your Rental

March 4, 2019

When current homeowners think about renting their home, they usually understand the importance of market conditions, listing the home in as many places as possible, and basic staging strategies like clearing the home of clutter. But there’s one often overlooked skill that can make a big difference in how quickly your home rents—photography.

Spending the extra time to learn how to photograph your home, or working with a professional photographer can help your home rent faster—and might even net you a higher rental price.

Why Photography Is Important 

Why is photography so important? You’ll need photos when listing the home, no matter where you list it, and those photos are almost always the first thing prospective renters see.

First impressions. Today’s prospects look at photos of houses long before they visit them in person. If your photos don’t leave them with a good impression, they might never visit your home—and it will never enter into serious consideration for rent.

Online viewings. More than half of all prospective clients now find their eventual homes online, where photos are all they have to go on. Having solid photos can make a big difference in whether people give your home serious consideration.

Competition. Every homeowner attempts to use photos to show off what makes their property unique, and photos make it easy to do side-by-side comparisons. With such strong competition, having lackluster photography could result in a major loss.

Photography Tips for Marketing a Home

So what tips can you use to take better photos for your house? You can start by learning the basics of photography, but if you don’t have the time to study the art, you can use these strategies as a good intro for home-specific photography:

Invest in a good camera (and preferably, a good photographer). If you have the budget for it, you should hire a professional photographer. There’s no substitute for experience, so if you can afford to have someone take professional-grade photos of your home, you should go this route. Otherwise, make sure you’ve invested in a good, high-resolution camera. If you rely on the camera on your smartphone, your photos aren’t going to look nearly as attractive.

Use bright light whenever possible. Lighting will make or break your photos. For the most part, brighter light is better. Not only does it make your home seem warmer and more inviting, but it will also highlight some of your home’s best features. If you have large, open windows, make use of natural light by taking pictures on the afternoon of a sunny day. If not, make sure you have bright LEDs installed or use peripheral types of lighting to get the right shots.

Take a few dusk shots. That said, you might want to snap a few dusk shots, especially of the exterior of your home. Dusk can be tricky to work with regarding lighting, but it can frame your home with an almost mystical glow. It will also set your home apart from the millions of competitors who are only showing their property in the middle of the day.

Stage the home before photographing. This should be obvious, but before your photoshoot, stage your home the best you can. You’ll want to get rid of any clutter, remove all but the most important pieces of furniture, put away any personal items that aren’t universally appealing, and eliminate any trace of pet presence. That way, nothing in your shots will turn people away immediately.

Aim for a universal appeal. While you’re at it, aim for a universal appeal. If you have esoteric art hanging on your walls, try to replace it with something more neutral. Instead of using artistic angles in your photography, try something a little more conventional.

Add tasteful elements of color. Photos catch the eye easier and are more memorable when they have a strong splash of color in the mix. To achieve this, you could put a colorful bouquet of flowers on your dining room table, or have a basket of colorful fruits in the kitchen. It’s a small change that can make your photos stand out—and make your home seem more impressive.

Take photos from doorways. If you’re not used to taking photos, you might be tempted to take photos while you’re in a room, but it’s much more effective to take photos from a doorway. This angle will give viewers the sense that they’re walking into the room, and will show as much of the room as possible in a single shot.

Experiment with different angles and positions. Do experiment with different angles, and with taking photos from different positions in the house—even if you don’t think they’ll turn out well. When you’re reviewing photos later, you might be surprised at which ones work best, and you’ll be glad you took a chance on the unconventional approach.

Always take extra photos. While you’re at it, always take more photos than you think you need. There’s virtually no downside to the extra photos, other than a few extra seconds of your time, and they’ll give you more choices when it comes time to select which photos are included on your listing.

Tweak your photos to perfection. If you’ve never edited a photo before, Photoshop might seem intimidating, but you can learn some of its most basic features in half an hour or less. After you’ve selected some of your best contenders, open them to editing, so you can adjust the frame, the lighting, and other features. Sometimes, a few tweaks are all it takes for a “good” photo to become a great one.

If you need to rent your house as quickly as possible, or if you just don’t want to deal with the effort of listing your home manually, make sure you work with Total Property Management, LLC.  Contact us today to learn more about how we can help you rent your home quickly!!

Our Blog

An ongoing series of informational entries

New To Property Management; Handle These 5 Challenges Like A Pro

February 25, 2019

Buying an investment property to rent out is a big deal. You’ve taken on debt with the intention of eventually turning a profit. In the meantime, you’ve got to spend time and money handling situations that can be frustrating.

Being a landlord is challenging enough, but when you’re a new landlord, that challenge is tenfold. You don’t yet have the wisdom that comes from experience. So, here’s how to handle the following challenges like a pro:

1. Emergency repairs

Unexpected repairs are especially inconvenient when the situation is an emergency. For instance, if there’s a hole in the roof or a plumbing leak, you can’t put off the repair. You’ve got to drop what you’re doing, check it out, and call a professional. You could call a professional immediately, but unless it’s a severe emergency, it’s best to assess the damage yourself. Tenants sometimes downplay situations when it’s the result of their negligence.

Emergency repairs are not just inconvenient; they’re expensive. It’s important to maintain a reserve of funds in a separate account to use in emergency situations. Don’t allow yourself to be caught off guard with unexpectedly high service charges.

Emergency repair calls also challenge your work schedule and personal life. It’s frustrating to get a call at 3 am from a frantic tenant. In a perfect world, emergency repairs would only be needed during the day. Unfortunately, they often occur when you’re trying to get a good night’s sleep.

Unless you enjoy fielding calls at all hours in the night, hiring a property management company is the solution. A property management company eliminates your need to participate in the process – they’ll field the calls, call in for repairs, and work with the repair person or company.

2. Property damage

As a landlord, you have the right to use a tenant’s deposit to pay for damages beyond normal wear and tear. You also have the right to sue a tenant who doesn’t pay for damages they’ve caused. However, there’s no guarantee you’ll see the money. Even if you win a judgment against them in court, they could choose not to pay up.

When a tenant doesn’t pay according to their judgment, it will be an additional expense to pursue payment. If that tenant doesn’t have any money, you’re out of luck. You might be able to get an order to garnish their wages, but unless the damage is enormous, it might not be worth pursuing.

The other side is that a tenant might sue you for not returning their full security deposit, even if you did so legally. Always handle your security deposits professionally, meticulously, and according to the law.

Preventing serious damage begins with choosing renters carefully. It’s impossible to know everything about a person at first glance, but a thorough screening process can help. Background and credit checks are a crucial part of the screening process. If you’re tempted to disregard credit, think twice. While some people with bad credit pay their rent on time, many don’t. By running credit checks, you can choose a qualified tenant according to your credit requirements.

Another consideration to make is whether your security deposit is adequate enough to cover significant damage. Instead of using a low security deposit to entice a renter, consider requiring the maximum amount allowed (within reason).

3. Tenant complaints

Some tenants love to complain. The more tenants you have, the more complaints you’ll need to field. Although most complaints will be valid concerns, you’ll get a mix of questionable complaints, too.

To avoid getting stressed out, create a plan and have it in place as soon as possible. List the most common complaints tenants have in general, and how you’ll handle each one. Know who you’ll call and what you’ll say to keep things safe and legal. When receiving a complaint, keep the Fair Housing laws in mind. If the complaint has anything to do with the habitability of the unit, it should be a priority.

Create a documented escalation process as well. For example, handle the situation with a phone call first. If that’s not enough, request a meeting with the tenant and have them fill out a formal complaint. Requiring this process will filter out the nitpickers and chronic complainers.

Above all, always handle complaints immediately. A tenant will lose trust in you if you wait, or don’t handle the situation professionally.

4. Continual presence of law enforcement

No landlord wants tenants who constantly call the police. When there’s a legitimate reason to call the cops, it’s perfectly acceptable. The problem arises when a tenant calls them excessively for seemingly no reason.

The constant presence of police makes neighbors feel uncomfortable. They don’t know what’s going on. They won’t know if you’ve got a criminal living in your unit or not.

You can’t tell your tenants not to call the police, but you can advise them to limit their calls to matters of urgency. For example, say you’re managing an apartment building and a tenant has a problem with another tenant, but nobody’s in danger and no laws are being broken. Make it clear they should talk to you first.

Ultimately, better tenant screening will prevent this situation from happening.

5. Payment problems

Everyone has been late with the rent at least once. Life happens, and being late a few times is understandable. However, if chasing down payments is a regular occurrence for you, it’s time to change the way you handle payments. Maybe you’ve tried all the standard tricks like threatening eviction and late fees, but have you considered taking a rewards-based approach?

If your current efforts aren’t working to generate on-time payments, consider lowering the rent (slightly). Tell your tenant if they pay on time for the whole year, you’ll lower next year’s rent by $50/month. It will cost you a total of $600, and it might train your tenant into paying on time. You don’t have to continue the deal beyond one year.

Another idea is to set tenants up with automatic rent deduction. If they resist, offer them a 5-10% discount for allowing you to automatically collect the rent.

For tenants concerned with their credit, start reporting monthly payment history to the three main agencies: Experian, TransUnion, and Equifax. Reporting monthly rent payments gives tenants an incentive to pay on time and helps them establish credit when they do.

Tired of dealing with inconveniences? Total Property Management, LLC can help!

If being a landlord has become inconvenient or frustrating, contact us to find out how we can help. Hiring a reputable property management company will ensure your investment property remains a source of passive income.

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Airbnb vs. Long-Term Rental: Which is The Best Rental Strategy?

February 18, 2019

While we often use oversimplified terms to describe real estate investments, every situation is unique. When it comes to rental properties and identifying the best rental strategy, some investors find short-term investments to be most profitable, while others prefer long-term rentals. Understanding how each could fit into your overarching strategy will allow you to make smarter, more informed decisions.

Understanding Short-Term Rentals

A short-term rental is usually the label people apply to properties that allow people to rent for anything upwards of a single night to as long as a few months at a time.

A condo on the beach in a coastal town would be an example of a short-term rental. People have the choice of staying for long periods of time, but generally stay for a weekend.

A house rented out using a service like Airbnb would be another example. These properties can typically be rented directly from the homeowner and listed for as little as one night at a time.

Also referred to as transient rentals or STRs, short-term rentals come with their own unique set of benefits. These include:

High earning potential. Because prices can be adjusted based on seasonal demand and other external factors – such as a nearby sporting event or tourist season – you’re able to generate maximum income during times when there’s lots of demand.

There’s also considerable flexibility with short-term rentals. If it’s a beach house, for example, you have the ability to use it when it’s not booked. This allows you to enjoy the property in multiple ways.

Short-term rentals aren’t perfect, however. You may face these challenges:

Strict guidelines. Many jurisdictions charge steep taxes and fees to rent short-term. Trying to navigate these laws can be time-consuming and costly.

Frequent maintenance and cleaning. When you have high turnover, you have to constantly clean and maintain the property. These little costs can add up over time and eat away at your bottom line.

There’s certainly potential with short-term rentals, but it won’t work for every property in every market. So much of it depends on where you’re located and what your specific needs are as a property manager.

Exploring Long-Term Rentals

Long-term rentals are more traditional and come with a unique set of pros and cons. The advantages of these sorts of investments include:

Steady income. The biggest benefit of a long-term rental is the predictability in income. Whether it’s a six-, eight-, or twelve-month lease, you know exactly how much money you’ll be receiving every month.  This gives you a dependable source of income and allows you to think strategically about how you manage the property.

Lower turnover. When you have a tenant signed to a long-term lease agreement, you don’t have to spend any effort finding new clients, marketing your property, or dealing with the challenges associated with high turnover. Not only does this save you money, but it also makes your day-to-day life as a landlord exponentially easier.

Paid bills. With an Airbnb or vacation rental, you’re responsible for paying all of the utilities – including gas, cable, internet, water, etc. When you have a long-term rental, the tenant almost always pays for these bills (or at least for some of them). When you add these savings up throughout a year, it represents a pretty significant chunk of change.

Long-term investments aren’t always a walk in the park. If you’re in the game long enough, you’ll also experience some of the following disadvantages:

Minimal flexibility. When you have a tenant signed to a yearlong lease agreement, there isn’t much flexibility on your part. In other words, you aren’t going to be able to stay at the property And if you want the tenant to leave (for a reason that isn’t covered by law), you’ll be hard pressed to do so.

Inability to change rates. As previously mentioned, short-term rentals let you change the rate to meet demand. You can even do so on a nightly basis. With a long-term rental, the rate is locked in for the life of the lease agreement. This forces you to leave some money on the table.

Tenant troubles. With a short-term rental, you’ll run across renters that you don’t get along with. However, you don’t have to deal with them for very long. With a long-term rental, you may be forced to associate with a problematic tenant for months or years at a time.

There’s a reason thousands of real estate investors choose long-term strategies over short-term rentals. They offer predictability and lower risk. They also tie your hands behind your back in certain situations. It’s imperative that you recognize both sides of the equation.

Choosing the Strategy That’s Right for You

Every real estate investor and property management professional is ultimately seeking the same thing: the optimal strategy that protects their underlying investment and allows them to maximize profits over an extended period. For some investors, this means putting money into lots of Airbnb rentals and learning what it looks like to properly market these property listings for big returns. For others, it’ll involve purchasing real estate with the intentions of finding long-term renters who stay for 12 months or more.

There’s nothing wrong with pursuing either of these strategies. At the end of the day, it comes down to how profitable and stable each method is for you. And you also don’t have to get married to one strategy. If you find that long-term rentals aren’t working, you can try out short-term listings for a while (or vice versa). Be firm, yet flexible and you’ll stand a much greater chance of being successful.

Work With Total Property Management, LLC

At Total Property Management, LLC, we take pride in helping Greenville's leading real estate investors and landlords manage their properties in a cost-effective and transparent method that maximizes the bottom line and provides superior peace of mind.

For additional information on any of our services, please contact us today. We’ll be happy to answer any of your questions and provide you with a free analysis.

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Eight Tenant Damages That Don't Count As Normal Wear and Tear

February 11, 2019

You collect security deposits as a means to repair damage caused by tenants and their guests. South Carolina law allows you to use security deposits for repairs beyond normal wear and tear. You can’t use a tenant’s security deposit for cabinet refacing or upgrading appliances.

Normal wear and tear refers to the deterioration of a rental unit under normal use where a tenant takes reasonable care of the premises.  

Landlords may use a tenant’s security deposit to cover “damages and charges for which the tenant is legally liable under the lease or as a result of breaching the lease.” For example, if your lease prohibits your tenant from installing custom drapery rods, and they do anyway, they become financially responsible for filling the holes and repainting the damaged area.

Tenants are responsible for repairing any damage beyond normal wear and tear. The following damages are not considered wear and tear. If your tenant hasn’t made proper repairs by the time they move out, you have a legitimate reason to use their security deposit to pay for those repairs.

1. Big holes in the wall

Unlike small pin holes, large holes in the wall are not considered normal wear and tear. Tenants must properly repair large holes, or you can deduct the cost of repair from their deposit.

Large holes are commonly caused when tenants drill carelessly through drywall, hammer too hard, hang pictures with large masonry nails, and install hardware that pulls the plaster off when removed.

Excessively large holes are often caused by roughhousing, arguments that turn physical, and being careless with furniture. It doesn’t take much to put a fist, a foot, or a chair through drywall.

Your tenant might attempt to repair large holes, but if they do it at the last minute by stuffing a sock in the wall and covering it haphazardly with a DIY kit, you can probably still use their deposit to pay for a professional repair. If they stuff something in the wall, it’s likely a fire hazard, so be glad when a DIY job is obvious.

2. Large stains, burns, and rips throughout the carpet

Carpet gets naturally worn down quickly.  However, if your tenant spills a cup of grape juice on your carpet, they’re responsible for cleaning it up. If they can’t get the stain out by the time they move out, you can use a portion of their deposit to pay for a professional to do it.  

In some circumstances, depending on the extent of damage, you might be able to use the tenant’s deposit to replace the carpet if the damage would prevent you from renting the unit. For example, a small stain in a corner wouldn’t be a good reason to replace the carpet. However, a large stain in the middle of the living room might be.

3. Cigarette smoke damage to the drapes and walls

Cigarette smoke can ruin walls and drapes. You may never get the smell of stale smoke out of your drapes. If that happens, you can charge the tenant for new drapes (or curtains).

Tar and nicotine cause a yellow discoloration that concentrates mostly on the ceiling since smoke rises. There’s also science that suggests thirdhand smoke on walls can cause health problems. If a tenant smoked in your rental unit, you’ll have to thoroughly clean the walls and ceilings before you repaint.

If you paint after every turnover, that’s considered routine. You can’t charge your tenant for routine painting, but you can charge them for the extensive cleaning necessary to prepare for a fresh paint job. If you don’t routinely paint after each turnover, you can charge the tenant for painting as well.

4. Missing appliances

If you own the appliances in your rental unit, your tenant can’t remove them from the premises without your permission. If you discover a missing appliance after a tenant moves out, you have every right to use their security deposit to pay for a new one.

5. Severe water damage

Water damage is an unfortunate yet common result when a tenant fails to report a leaky toilet or roof. If your tenant doesn’t tell you about a leak, and the ongoing leak causes severe damage over time, you can use their security deposit to cover repairs.

6. Missing screens or doors

Window screens are thin and easily ripped. When popped out, the fragile aluminum frames are vulnerable to damage. Ripped screens are cheap and easy to replace, but tenants won’t always tell you when they break. They might just remove a broken screen, frame and all, and toss it in the trash. If you find missing screens when a tenant moves out, you can charge them for replacements.

If you make your own screens, you can still charge the tenant for your labor, as long as it’s comparable to what a contractor would charge.

The same goes for missing doors. Some tenants remove bathroom doors and closet doors to create a bigger space. If they’ve kept the doors, you can deduct the cost of having them re-installed. If they don’t have the doors, or if the doors are damaged, you can deduct the cost of new doors from their deposit.

7. Piled up trash that has to be removed

It wouldn’t be worth your time to charge a tenant for trash removal if all they leave behind are a few bags you can toss in a dumpster on your way home. However, if they leave you with enough trash to require a trip to the dump, you can charge for removal and dump fees.

8. Unapproved paint on the walls

If your tenant paints without permission, you can deduct the cost of repainting from their security deposit, unless repainting is your routine after every tenant moves out.

Always provide receipts and records

It’s not uncommon for a tenant to sue a landlord for misappropriating security deposit funds when the landlord is legally justified in keeping the deposit. Tenants sometimes don’t understand their responsibilities.

Whenever you need to withhold a portion of a tenant’s security deposit, provide them with an itemized list of deductions (unless they owe rent), copies of receipts, along with photos of the damage whenever possible. Make it clear to the tenant that the repairs were necessary, and the damage fell outside the scope of normal wear and tear. Do everything you can to prevent them from filing an unnecessary lawsuit.

When handling tenant security deposits, make sure to consult your attorney to make sure you’re following state law. If you don’t have an attorney, consider hiring a property management company like Total Property Management, LLC to handle maintenance and repairs for you.

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What Does A "GOOD" Tenant Look Like and How Can You Find One?

February 4, 2019

One of the most crucial factors for success as a landlord is finding good tenants to occupy your property. But what, exactly, counts as a “good” tenant?

Good tenants are those that make your life easier and/or maximize your profitability. They pay the rent on time, consistently. They’re unlikely to move out, leaving you with a vacancy that compromises your cash flow. And they don’t cause many problems for your property or your neighbors—they inform you when something’s wrong, keep the property in good repair, and don’t make too much noise.

But how can you tell which of your applicants would make for good tenants, and how can you find more of them in the first place?

Signs to Look For

While sorting through tenant applications and conducting background checks, these are some of the most surefire signs of a tenant who’s only going to benefit you:

1. A good credit score

A prospective tenant’s credit score can tell you much about their payment history and fiscal responsibility. Credit scores are calculated based on credit history, payment history, available credit, and credit mix, so they can tell you how good a tenant is about paying their bills on time, and how much credit they have available. A credit score in the “good” or “excellent” range is ideal, but a credit score can’t tell you everything. Some prospective tenants won’t have enough of a credit history to tell you much, and others will be in the process of turning their life around.

2. A consistent history of payment

You can make a better judgment on a person’s probability of consistent payment based on how they’ve paid for rent in the past. Recent rent statistics will tell you how serious a person is about paying rent on time in the present, whereas a credit score may be due to actions taken years ago, and may be more due to credit card spending or personal loans. You can call the tenant’s previous landlord to get a feel for their payment history in the past.

3. Steady employment

You should also be looking for proof of steady employment. The longer a person has been working for an employer, the better, and the higher their salary or hourly wage, the better. These are signs that their income is sufficient and unlikely to be uninterrupted—which means there will be fewer excuses for missing the rent payment. You can also call their current employer to see how reliable an employee they are; the more glowing the reference, the more confident you should feel.

4. No criminal history

If your tenant has no criminal history, it’s a sign they try to live a responsible, respectful life—at least to an extent. However, if a tenant has been convicted of crimes in the past, that isn’t necessarily a reason to stop considering them as a tenant. Many people with prior convictions have learned from their past mistakes and are looking to rebuild a life, so make sure you consider criminal history alongside other factors.

5. Good references

You may have contacted some references already when you verified a tenant’s employment or rental history, but make sure you follow up with their other personal references as well—especially if you’re on the fence. Learn more about what the tenant is like, and whether they’d be a good fit for your property.

6. Politeness

It’s also beneficial to find a tenant who’s polite. Politeness in your interactions will mean faster problem resolution, and a better overall landlord-tenant relationship. Pay attention to how the tenant words their emails to you, and how they behave when you talk to them face-to-face or over the phone. Are they easy to get along with? Are they respectful?

7. Honesty

Honesty is underrated as a tenant quality, and it’s not the kind of thing you can determine from an application. If a tenant lies about their employment history, salary, or other personal information, you should consider it a red flag. Dishonest tenants may be less likely to pay rent on time, may come up with false excuses for missing rent, and may cover up damage they’ve done to the property. Pay attention to what they tell you on their application and in interviews, and look for inconsistencies.

8. Cleanliness

Finally, consider the tenant’s cleanliness and/or orderliness—which can also be difficult to tell. If the prospective tenant is always well-dressed and well-groomed, it’s a good sign they like to keep things orderly in their life. It’s a good indication they take their tenant application seriously, and they’ll probably be better at keeping your property clean and damage-free.

Do keep in mind that perfect tenants don’t exist. Chances are, you won’t find any tenants that have high marks in all these categories, so you’ll have to use your best judgment in the screening and interview process and choose the best possible candidates you can—avoiding the possibility of discrimination at all costs.

You’ll also need to do what you can to keep your good tenants around for as long as possible; after all, it won’t matter if you find good tenants if you end up having too high a tenant turnover rate. Charging fair rent prices, staying amicable, and resolving issues quickly are your best bets here.

Getting Help

Everything comes down to the quality of your tenant screening process. This refers to how you collect tenant applications, how you perform background checks on your applicants, and how you ultimately decide who resides in your property. This can be an overwhelming and time-consuming process, especially if you’re new to being a landlord, but fortunately, there are some key ways to get help.

Contact Total Property Management today if you’re interested in outsourcing your tenant screening process. We’ll take care of all the heavy lifting for you, so you can gain the advantages of managing a property with good tenants, without worrying about the difficulties of tenant screening.

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An ongoing series of informational entries


January 28, 2019


Initial costs are the costs you incur when you go to the closing for the home you are purchasing. This includes the down payment and other fees.

Recurring costs are expenses you will have to pay monthly or yearly in owning your home. These include mortgage payments, condo fees (or other community living fees), maintenance and renovation costs, property taxes and homeowner’s insurance. Property taxes, the interest part of the mortgage payment and, in some cases, a portion of the common charges are tax deductible. The resulting tax savings is accounted for in each item’s totals. The mortgage payment amount increases each year for the term of the loan because the tax credit shrinks each year as the interest portion of the payments becomes smaller.


Initial costs include the rent security deposit.

Recurring costs include the monthly rent and the cost of renter’s insurance.

Opportunity costs are calculated each year for both your initial costs and your recurring costs.

Net proceeds include the return of the rental security deposit, which typically occurs at the end of a lease.


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8 Things You Should Never Let A Tenant Do In Your Rental Property

January 21, 2019

Renting out a house to a random tenant comes with potential risks and rewards. In a perfect world, the tenant respects your property, delivers a rent check on time, and everyone is happy. But we don’t live in a perfect world and these sorts of renters are few and far between. To prevent yourself from being taken advantage of, it’s important that you take a firm stance against unwanted behaviors and actions.

8 Things You Shouldn’t Let Tenants Do in Your Rental Property

Tenants should be given some freedoms and the respect of privacy. However, as the owner of the property, you also have a right to set ground rules in regards to what they can and can’t do. As you develop your lease agreements, interact with tenants, and verbally set expectations, make it a point to outlaw and disallow tenants from doing the following:

1. Rent Without a Security Deposit

In tough rental markets where it’s hard to get a renter, you may be tempted to try any number of strategies to get someone to sign a lease agreement. And though there’s nothing wrong with incentivizing tenants, you should never let someone rent one of your properties without a security deposit.

For starters, a security deposit serves the practical purpose of helping you offset any costs that may stem from damage that’s left behind at the end of a lease. But in all honesty, it’s much more than this. A security deposit ensures that your tenants have skin in the game, which gives them more incentive to protect your property and treat it as their own.

2. Pay Rent Late

I’m sorry, I just started a new job and my first paycheck won’t come until the end of the month…My mom got sick and I had to send her some money…My child needed some cash for school supplies…The bank is closed and I’ll have to wait until Monday to get you the money…If you’re a landlord long enough, you’ll hear all of these excuses and every possible variation of them.

When you run across a pleasant tenant, it’s easy to want to help them out. So the first time they come to you with a late rent excuse, you let it slide. The problem in doing this is that it’s rarely the only time. As soon as you extend some leniency, most renters will see weakness and realize that they can do it again and again.

3. Have Pets on the Property

You may love dogs, cats, and other animals, but you should never allow pets in a rental property. As cute and cuddly as they may be, they’re also pretty nasty. Not only do they create messes with fur, dander, urine, and excrement, but they’ve also been known to chew on baseboards, dig holes in the yard, and attract bugs and fleas.

It may chase away a couple of interested renters, but having a no-pets clause in the rental agreement will ultimately protect your investment for years to come. It’ll also pay dividends down the road when you don’t have to explain pet smells and other issues to future renters.

4. List the Property on Airbnb

Some renters have been known to list their rentals on sites like Airbnb and Homeaway as a way of making some extra cash while they’re out of town or staying at a friend’s place.

Though Airbnb is a great resource for homeowners, it’s not something that you should give your renters an opportunity to use. In addition to outlawing any form of subletting in your lease agreement, you should have a specific conversation with your tenants to let them know that they can’t put the property on a service like Airbnb without your permission.

5. Smoke or Do Drugs

Make it clear to your tenants that you don’t permit smoking on the premises. This is something you’re legally allowed to include in a lease agreement, as it can cause damage to your property.

You should also vehemently oppose any sort of drug use or activity on the property. Not only is it illegal, but it could come back to bite you. Even if you have no direct involvement, you could be required by law to report any criminal activity that you know of. This can put you in a really tight spot, and it’s best to avoid it altogether.

6. Remove Landscaping

It’s always nice when you have a tenant who cares enough about the property to take care of it. In a single-family residential home, your tenant may be tasked with handling basic landscaping – such as mowing the lawn, edging, and picking up leaves. What you don’t want your tenant doing is making major changes to the landscaping without your permission. Make it clear that they shouldn’t be removing large branches, taking down trees, or planting new perennials without asking.

7. Paint or Renovate Without Permission

Much like with landscaping, you shouldn’t allow tenants to make any significant changes to the inside of the property without permission. The key word here is permission. You may decide that it’s perfectly fine for a tenant to do something like paint a room, refinish cabinets, or install new hardware, but they need to run it by you.

8. Automatically Renew Lease

An automatically renewing lease isn’t ideal for anyone. It’s easy for the renewal date to slip up on you and, before you realize it, you may be locked into another six months or a year with a tenant you don’t really get along with. You could also forget to change the terms of the agreement, which could mean missing out on raising the rate. Regardless, it’s wise to conduct renewals manually.

Let Total Property Management, LLC help:

Rental properties are investments. And with any investment, you have to protect the underlying asset so that it has every opportunity to grow in value. At Total Property Management, it’s our primary objective to help our clients protect their investments by providing premier property management services at a cost-effective price point.

If you’d like to learn more about our comprehensive services – which include property marketing, tenant screening, rent collection, accounting, repair coordination, property management in Greenville and more – please reach out and contact us at your earliest convenience!

Our Blog

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Yard Drainage-How To Identify and Solve Irrigation Issues

Guest Blogger - Angie Bersin with Redfin

January 14, 2019

Whether it is a miniature mansion or a humble cottage in the woods, your home is probably your biggest investment. Chances are the roof over your head is the biggest single purchase you will ever make, and protecting it is in your best interest.

You already know how important it is to maintain the interior of your home, but what about the space outside those four walls? Poor yard drainage can really take a toll on your home and its foundation, doing far more damage than a loose railing or broken shutter. If you want to protect your home and your finances, do yourself a favor and make sure you have the proper drainage.

Water: What to Consider When Buying a Home

Water is essential to life, but it is also a hidden danger for your home. Water is the universal solvent and given enough time, this simple element can carve great canyons – or destroy the foundation of your home.

If you want to avoid hassles down the line, you need to pay careful attention to the water situation. Proper drainage is essential for maintaining a healthy foundation, and without a good foundation, your entire home could be at risk.

Wet soil near the foundation should always be cause for concern, especially if it has been some time since the last rainfall. Even if the rains were recent, the presence of pooled water or lingering wet spots could indicate poor drainage. This could eventually lead to erosion or cracks in the foundation and a big repair bill.

It is also important to ask about any current irrigation systems on the property, as these could either help or hinder proper drainage. This is particularly important when searching for homes in areas with heavy rainfall, such as Seattle or New York. The presence of underground drains is a big deal when looking at a home for sale, so be sure to ask the real estate agent. If the agent does not know, be sure to follow up until you get the information you need.

How to Fix Common Drainage Issues

If you are in the market for a new home, it is important to take proper drainage into consideration. It may not be as exciting as a brand new kitchen or Jacuzzi tub, but drainage will play a huge role in your future home care expenditures. Buying a home with poor drainage could mean spending a fortune on upgrades and improvements while purchasing a property with good drainage could simplify your life and reduce the cost of ownership.

Things are a bit more complicated if the home you already live in is plagued by poor drainage. If your current home does not drain well, you could be looking at foundation problems and water damage down the line.

The good news is that yard drainage problems, even severe ones, can usually be fixed. There are a number of ways to address poor yard drainage, and each method has its pros and cons. Here are some fixes to consider when addressing a yard drainage problem on your property.

Update Your Current Drainage System

Fixing your gutters and downspouts is the simplest, and least expensive, way to improve drainage in your yard. Start by checking the gutters for blockages and broken areas, then replace any substandard materials. Here are the steps you need to take to make sure your gutters and downspouts are doing their job

Look for wet spots and areas of standing water around the downspouts. They could be indications of poor drainage or blocked gutters.

Go outside the next time it rains. Is the water flowing freely through the gutters and out the downspouts? If the water is not flowing, you need to find the blockage.

Grab your ladder, or call a roofer to check your gutters and downspouts. Replace any broken sections to restore proper drainage.

Keep trees trimmed to avoid fallen leaves. They could clog your gutters, especially in the fall when leaves are likely to build up.

If your gutters and downspouts are already in good shape, think about extending the downspout so the water runs further away from your home. There is really no downside to this simple home improvement, and this is always a good place to start.

Redirect Drainage into a Creek Bed or Rain Garden

Creating a creek bed is another relatively simple way to improve your yard drainage and channel water away from your home and its foundation. This simple landscaping job will redirect rainfall to a dry spot, or better yet to a rain garden. You can use the extra moisture in your gardening endeavors, all while the rest of the yard stays dry.

Pay attention to how your yard drains following a big rainstorm or sudden downpour. Identify the problem area you want the creek bed to address.

Dig a trench from the area of poor drainage, ensuring that the water is channeled away from your home and yard.

Use stone to fill in the area where the creek bed empties out. Monitor the stone and replace anything that washes

Creek beds offer an aesthetically pleasing advantage with the proper landscape design. You’ll want to make sure that the design of the creek bed looks natural in your yard, rain or shine.

If you decide to go the route of the rain garden, plant a blend of absorbent trees, shrubs, and flowers for properly handling the runoff. Here are a few examples of water-friendly plants that would make a suitable addition to your rain garden:

Fountain grass (Pennisetum alopecuroides)

Switchgrass (Panicum virgatum)

Cardinal flower (Lobelia cardinalis)

Blue star (Amsonia ‘Blue Ice’)

River birch (Betula nigra)

American sycamore (Platanus occidentalis)

Bladdernut (Staphylea trifolia)

Rain garden in the middle of a lawn with ferns and water absorbent plants

Consider Adding Rain Barrels

You can also improve your gardening and enjoy cleaner laundry by installing some rain barrels. These uniquely designed barrels will catch the runoff from those sudden storms, and you can use the soft water for gardening, household cleaning and anything else you like. Installing a rain barrel is easy – just follow the steps outlined below.

Choose a suitably sized barrel.

Place the rain barrel below your downspout.

Use an extension to connect the downspout to the opening at the top of the rain barrel.

Open the valve at the bottom of the rain barrel to collect pure rainwater for your garden, laundry, and other household uses.

Install a Drainpipe or French Drain

Installing a French Drain is another low-tech but highly effective way to deal with poor yard drainage. You will need some basic digging and excavating tools, and some sweat equity, but this project is well within your reach.

A shovel stuck in the ground against a young man digging the earth to install a drain

The trench for the drainpipe should be downsloping, roughly 5-6 inches wide, and the inlet must remain higher than the discharge area. You will need to check the drainpipe periodically to make sure it is not clogged or damaged. Failing to take these precautions could cause water to back up toward your home, potentially putting the foundation at risk. Drainpipes may require a bigger time commitment than other solutions but it’s a worthwhile investment.

Here are the steps you will need to take when installing that drainpipe:

Dig a trench that slopes down from your home and yard.

Put the drainpipe in place and cover it with stone, then refill it with the soil you removed to dig the trench.

Watch how the water drains the next time it rains.

Check the drainpipe or French drain for blockages on a regular basis and make any necessary repairs.

It does not matter where you live, or how much or how little rainfall you get. Poor yard drainage can damage your foundation and put your property at risk. If you are looking for a home, taking drainage into consideration could save you a lot of time, hassle and heartache. If you already own a home, improving the drainage could prevent erosion, enhance the soil and even give your gardening hobby a helping hand.

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Six Tips For Landlords To Stay Legal Under The Fair Housing Act

January 7, 2019

The Fair Housing Act of 1968 was created to prevent landlords from discriminating against tenants based on gender, race, color, religion, disability, familial status, or national origin. If you’re a good landlord, you’re probably not intentionally violating the act.

But it’s so easy for common conversation to fall into the gray area that could be interpreted as discrimination, so your job as a landlord is to make absolutely certain you don’t engage in any communications that have the potential to be misunderstood.

Here are six tips to keep in mind in order to avoid accidentally violating the Fair Housing Act when interacting with potential tenants.

Triple-check your advertising

When you need to find tenants to fill vacancies, it’s easy to type up a quick ad that describes your property, add a few photos, post it to Craigslist, and call it a day. But the Fair Housing Act requires a little more diligence to ensure nobody detects a note of discrimination, even if it occurs only by accident.

Phrases to avoid

Some phrases you regard as helpful might be perceived as discriminatory by others. They include:

“Perfect for singles”: this may be considered discriminatory toward families.

“Safe” and “exclusive”: these terms seem harmless but they could indicate a preference for specific groups

It’s always best to err on the side of caution. Most of the people you meet probably won’t misinterpret your intentions, but takes just one person who does and you could find yourself in a lawsuit.

When you use the Internet to advertise your property, do your best to describe it in a way that doesn’t suggest who would be the best match for the property. Instead, focus on the features and physical aspects of the landscape, the amenities, and what sets it apart from the rest.

Be cautious with your directions in your ads

At some point you’ll need to give directions to potential tenants so they can view your vacancies. Your directions could be posted in the ad, or you might email directions to interested parties or share them over the phone.

However you communicate with your prospective tenants, you should always make sure to provide directions with as much neutrality as possible. In other words, avoid referencing anything related to a protected class such as race, gender, religion, age, etc.

Even though you might be directly across the street from a church, it’s best to avoid using it as a landmark in your directions. Someone might interpret your reference to the church as a sign that you favor people who belong to it. This may sound tedious, but it’s the only way you can protect yourself.

Don’t anticipate your potential tenants’ needs

There is a term in the industry known as “steering,” with which you should be familiar. This refers to when a landlord attempts to direct a tenant to specific areas of a building, and guides them away from others, or discourages them from renting altogether based on a discriminatory reason.

This is illegal because it prevents a person from being able to make informed decisions, and can prolong their search for housing. Steering can show up in different ways, even subconsciously.

For example, you might have a Portuguese couple renting on one side of the building, and another Portuguese couple asking about vacancies. If you only show the couple vacant units next to your current tenants because you think it would be perfect for both couples to live near each other, that’s considered discriminatory steering.

It’s best to allow your prospective tenants to make their own decisions by providing them with information on all available units, even the ones you don’t think they’d want.

Don’t assume conclusions about perceived disabilities

It’s human nature to make assumptions when you see people you think might have a disability. A person with a cane or walker can make you think he will need extra help, or certain accommodations.

Such assumptions may not be accurate, unfortunately, and could be seen as discriminatory under the Fair Housing Act. It’s always better to let your prospective tenants tell you what their preferences are rather than making assumptions.

For example, you might see a prospective tenant using a walker and assume he or she wouldn’t be interested in a second-floor apartment. But you don’t know the reason the person is using the walker; he or she may be fully capable of walking up a flight of stairs, as long as the tenant doesn’t have to leave the apartment on a daily basis.

The only assumption you should ever make about your potential tenants is that they’ll tell you what they’re looking for. If you say you only have upstairs apartments with no elevator, it’s their job to let you know if they’re still interested.

Be very clear with written policies

Your property rules should be part of the packet tenants receive when they sign the lease, and if you’ve got an apartment complex, you can also post your rules in common areas. Be very clear about how you word your policies.

For example, if you say, “children should not roughhouse in the clubhouse” that could be considered discriminatory against children. Use neutral words instead. Change “children” to “people,” and you’re good.

If you already have policies in place, take some time to review them and see if you can detect any phrases that might reference a protected class. If you do, try to find a way to rephrase your points.

Be amenable to service animals

A lawsuit was recently settled in New York by a disabled veteran with PTSD who was refused a rental unit because of his service dog. According to the veteran, he made it clear that he had a service animal and the owner told him: “We do not accept pets. Thank you for your interest.”

In this case it would appear the property owner wasn’t aware that a service animal is not considered a pet. But that didn’t halt the lawsuit; ignorance is no excuse.

Service animals are not considered pets and prospective tenants cannot be rejected or charged extra rent or deposits just because they have one. So make sure you’re adhering to the law with regard to service animals, and don’t reject tenants thinking their service animal is the same as a pet.

Know your local eviction laws inside and out

If you find yourself in a position where you’re compelled to evict a tenant, you know the situation has gone too far. But even if your tenant is destroying your property, damaging appliances, and not paying rent, you are not allowed just to cut off the power, change the locks, or throw their stuff out on the curb.

To remove a tenant from your property, you have to go through the legal eviction process. If you don’t, and you end up in court suing them for damages, they could counter-sue you for breaking the law and you’ll be lucky if you break even.

It’s always best to know your local eviction laws to the letter in order to avoid any issues. Better yet, hire an experienced property management company like Total Property Management, LLC and you won’t have to worry about a thing.

You bought your properties as an investment, and you deserve to have more time to yourself. Contact us today to find out how our property management services can help ease the stress of being a landlord and give you more time to enjoy life.

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How To Live With Pets and Keep Your House Looking and Smelling Clean

December 31, 2018

We all love our furry friends. Cats, dogs, rabbits, gerbils…you name it. But for all of the joy that they bring us, it’s hard to deny the mess that pets come with. And if you aren’t careful, these hairy roommates can turn your cozy home into a smelly zoo.

6 Ways to Keep Your House Looking and Smelling Clean

When you look at the latest data, it’s clear that pet ownership is on the rise. Presently, 68 percent of all U.S. households have a pet, which is the highest point in history. Roughly 48 percent of the population has a dog, while 38 percent welcome friendly felines into their homes. The other most popular species include freshwater fish, birds, small animals (rodents), reptiles, horses, and saltwater fish.

Whether you have one pet or multiple, there’s no denying the fact that animals come with messes. From shedding and saliva to urine and feces, dogs, cats, and other small animals aren’t known for being clean. But that doesn’t mean your house has to be a smelly mess.

Here are some practical things you can do to maintain a clean, pet-friendly abode.

1. Keep Your Pets Clean

This may sound obvious, but the first step to keeping your house clean is to keep your pets clean. Any dirt, hair, or mess that you remove from them is less dirt, hair, or mess that ends up on your floors, furniture, or walls.

Dogs tend to be the messiest animals, since they frequently move between the indoors and outdoors. For best results, set up a little grooming station near the door that they enter and exit through most. Keep pet wipes, brushes, dry shampoo, dental chews, and ear cleansing pads on hand. This will prevent you from having to bathe your dog every time they get messy.

2. Restrict Your Pets’ Movement

There’s no reason your pets should have free rein over your entire house. This simply increases the amount of square footage you have to keep clean.

Ideally, pets should be restricted to main living areas – such as the kitchen and living room. It’s also wise to train them to stay on hard surfaces, which lessens the chances of damaging carpet, rugs, and furniture.

If you can’t train your pets to stay in a certain area, pet gates work well to seal off ingress and egress points. Better yet, do what pet owners did in decades past: restrict pets to living outside.

3. Have the Right Supplies on Hand

If you own pets, you need to be prepared for the messes they’ll make. No matter how well-trained your dog or cat is, they’re going to have accidents from time to time. Having the right supplies on hand will allow you to deal with them effectively.

In addition to good cleaning products and sprays, a powerful pet vacuum cleaner is an absolute must-have for dog and cat owners.

“If you have carpets and rugs, you need a vacuum cleaner that not only has great suction, but also a rotating brush to help pull the fur out of the carpet,” Jeff Flowers writes for Allergy & Air. “Depending on the type of pet you have, the fur may be tough to get out of the carpet. This is why having a vacuum cleaner with a rotating brush is useful. However, that same rotating brush may damage hardwood floors, which is one reason why it’s so important to look at various models closely.”

4. React Quickly

One of the worst mistakes you can make is to let a pet mess sit for a while. Whether it’s vomit, feces, or urine, leaving messes unattended can result in permanent staining and foul odors. Make it a point to clean up quickly and thoroughly, using the appropriate products to remove the unwanted substance and disinfect the surrounding area.

5. Make Your House Smell Good

From a cleanliness perspective, the biggest problem with pets is that they can make your house smell. In addition to cleaning up the visual messes – like pet hair and feces – do your best to clean the less obvious areas – including fabrics.

“Just about any fabric in your home can develop odors, so send everything you can through the washing machine,” pet blogger Ben Team writes. “This includes all of your bed linens, the covers on the couch cushions and throw pillows, and anything else in your home that is machine-washable. Always be sure to dry everything completely before putting it back where it belongs.”

As for carpet, it’s easy for smells to become embedded in the fibers over time. In addition to regular vacuuming, it’s a good idea to occasionally have carpets steam cleaned by professionals. This will reach deep into the carpet and remove those funky pet smells that drive you crazy.

If you find that your house still has a pet smell – even after conducting a deep clean – you’ll want to bring some other, more favorable aromas into the house. You have several options, including diffusing essential oils, attaching air fresheners to your HVAC vents, regularly simmering spices on your stovetop, and using things like potpourris in living areas.

6. Just Relax

While there’s nothing wrong with wanting to have a clean house, you may need to relax a bit. With more than two out of three households owning a pet, most people are going to be pretty understanding of the occasional mess. Do your best to keep your house clean, but don’t let it overwhelm you. Enjoy being a pet owner and choose to look at the positives.

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Seven Ways To Show Your Appreciation To Tenants OVer The Holidays

December 17, 2018

Tenant retention continues to be one of the biggest challenges in rental real estate. Every time you lose a tenant, it’s a small but unmistakable punch in your financial gut until you can find someone to take that person’s (or family’s) place.

You can try various tactics to improve tenant retention, but one of the most effective is showing gratitude. This is true for any business that hopes to keep its customers; as they say, you’ll catch more flies with honey than with vinegar.

So this holiday season, why not put some effort into showing gratitude to your tenants? It will make them feel like they belong to your community.

It could persuade them to stay longer and work more from their end to improve the tenant-landlord relationship. If you desire greater tenant retention, consider the following seven ways to show your appreciation.

1. Put Together a Gift

Gifts are one of the simplest expressions of gratitude, yet they can speak louder than words. Who doesn’t like an unexpected gift on the doorstep when you arrive home after a long day?

The gift doesn’t have to be large … and it probably shouldn’t be if you have a lot of units. You don’t want to go broke!

It could be a simple gift basket, a holiday ornament, a memento of the neighborhood, or another classy but inexpensive gift. Include a thank-you card so your central message of gratitude is clear as part of the gesture.

2. Inquire About Your Tenants’ Well-Being

This is the perfect time of year to visit each unit and check in with your tenants. Ask about their premises and make sure they have no outstanding complaints or maintenance issues that you failed to handle.

Without getting too personal, you may also inquire politely about a tenant’s health, holiday plans, family, or other details to show you’re interested in their general well-being. It might surprise renters to have someone show a genuine interest in their everyday lives, and it can leave a very good impression.

People will be more likely to stick around and let their friends know about having a landlord who seems genuinely to care.

3. Make Some Updates

In the interest of saving money, some landlords don’t upgrade their holdings to meet the latest trends. The bright-orange linoleum flooring in apartment C might still be in great shape, but it probably won’t make most of your likely tenants very happy.

Invest some extra savings into make a few updates to each unit over the holidays. You might put in new flooring, paint the walls, replace appliances, or fix a rusty door. It’s gratifying for tenants to receive an upgrade of their living quarters beyond routine maintenance.

4. Grant a One-Month Rent Deduction

For a single month, perhaps in December, why not take $25 to $50 off the rental cost as a holiday gift to your tenants? The amount won’t break you, and it will endear your tenants to you. A rent deduction is so rare that it will feel like a special gift.

Again, include a thank-you card with this gift so your tenants understand it’s a gift that expresses your gratitude. It’s vital for them to understand the value they signify to you, if you want to maintain a good relationship with them.

5. Be More Accessible

Starting with this holiday season, you can make yourself more available in response to tenants’ needs, and more promptly rather than procrastinating. Take a day or two to go through old maintenance requests and complaints and address as many as you can.

At the very least, you might acknowledge each one so the tenants know you’re aware of it and ready to address the issue, even if you can’t get to it right away. You might also increase the times and methods by which tenants can reach you.

If you’ve only been accessible via an office phone number, for example, you might give out your cell phone number as well … with discretion, of course. You could also present social media or email avenues if you haven’t used these forms of communication in the past.

In order to catch up on requests and be present for your tenants, you might extend your office hours for a few weeks. Let everyone know this is their opportunity to address end-of-year needs. Tenants will appreciate the gesture, even if they don’t need anything at this time.

6. Lighten Up on the Rules

This method of showing gratitude should be reserved strictly for your very best tenants. You can probably let a couple of rules slide under certain circumstances for your excellent tenants without having them walk all over you in response.

For example, if a tenant who is always on time with the rent misses a payment around Christmas, you might waive the late fee this one time. Their gratitude will likely be as evident as yours.

Of course, it’s essential that you don’t allow tenants to do anything illegal, break serious rules, or put someone else in danger. It’s all right to let the less-important rules slide around the holidays; just don’t get carried away.

7. Hire Total Property Management, LLC

If you really want to show you value your tenants, give them the gift of a more professionally managed property. Maybe you do a solid job keeping up with DIY landlord responsibilities, but it’s difficult to maintain consistently high quality when you’re not an expert in every field.

Ideally, tenants shouldn’t have to wait until you have time to meet their landscaping and maintenance requests. When you have a property manager, such requests will be handled promptly and professionally by experts in the industry.

There won’t be any forgetting or procrastinating, and tenants will be overjoyed by the higher quality of living this small change brings. If you’re ready to take the leap from DIY landlord to using property managers for your rentals and the appreciation of your tenants, give us a call.

We’ll happily service your rental in Greenville and any of the surrounding region, which will make you shine as a landlord, just in time for the holidays. 

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A Look At Seven Millenial Housing Trends

December 10, 2018

Millennials make up an increasingly large portion of the housing market. At least 10,000 of them turn 21 every single day in America – more than 300,000 each month. That means millions of millennials are entering the housing market on an annual basis. As a real estate investor or landlord, understanding how these individuals operate will help you become more in tune with the marketplace.

7 Trends You Need to be Aware Of

Your average millennial is a young professional with a four-year college degree who has thousands of dollars in student loan debt. Depending on where they live, full-time millennial employees make between $35,000 and $50,000 per year. They’re highly social and constantly connected – valuing experiences over things. They feel strongly about social causes and believe in achieving work-life balance.

In terms of real estate and housing, here are some of the things you need to know about this all-important demographic:

1. Home Ownership Isn’t a Millennial’s First Priority

The first thing you need to realize is that home ownership isn’t a primary goal for millennials. Sure, some are adamant about buying a house, but the majority have other financial goals.

Most millennials want to get rid of student loan debt first – or at least chip away at a large chunk of it. Others aren’t willing to commit to living in one place for an extended period of time. In some markets, it isn’t practical – with entry-level housing priced far more expensively than they can even find approval for from lenders.

2. Millennials Are Willing to Seek Out Co-housing

As we’ve discussed before, millennials are very interested in co-housing. In other words, they’re totally fine with having roommates and would prefer to live in close proximity to others.

Millennials find co-housing desirable for a number of reasons, but two stand out above the rest:

First off, co-housing is much more cost-effective than renting a place on your own. It essentially cuts the monthly payment in half, which is often necessary for cash-strapped millennials who are busy paying down student loan debt on mediocre salaries.

Secondly, millennials are highly social beings. Co-housing allows them to live in close proximity with others and build meaningful relationships.

As a landlord or property manager, it’s crucial to have some rules and restrictions on co-housing so that you protect your investments and stay within the rules of the law.

3. Millennials Are Researchers

Millennials have grown up in an age of information where anything can be accessed with just a click, swipe, or swift keyboard stroke. This has molded the way they think, turning even the most laid back of millennial into a world-class researcher.

“While millennials are often misunderstood as unreliable tweeters and Instagramming idealists, as home seekers, millennials drive for security, independence, and value. Where they differ, however, is how they search for a place to live,” moving professional Dawn Macri explains. “When it comes to home hunting, 99% of millennials use the internet to find their dream homes. They leverage technology by researching neighborhoods, school systems, and homes online, while setting up digital walk-throughs. Millennial housing trends revolve around this generation’s tech-savvy approach to the home search.”

If you want a robust lead generation strategy, you need to have an aggressive online presence that’s tailored to your target market. Social media, content marketing, and SEO all play a role in this.

4. Millennials Will Move Frequently

According to the latest U.S. Census, which pulled data from 2007 to 2012, millennials accounted for roughly 24 percent of the total population, yet accounted for more than 43 percent of all movers. If anything, this trend has increased in the six years since the census. Millennials are constantly on the move, which is both good and bad for landlords and real estate investors.

The good news is there are always renters on the market looking for properties. The bad news is that it’s becoming harder and harder to keep renters locked in for long periods of time. This high turnover hurts cash flow and creates risky situations for landlords who are dependent on monthly rent to make ends meet.

5. Affordability is Very Important

Many millennials are reeling in just $2,500 to $3,500 in take-home pay. When you take into account that they have car payments, student loan payments, and other expenses, this leaves them with very little wiggle room for housing. This makes affordability a huge concern.

Most millennials are looking for small, cost-effective housing solutions that are convenient to where they work and play. With these spaces being so few and far between, it makes sense that co-housing (and living with parents) is such a popular choice.

6. Millennials Aren’t Necessarily Independent

While millennials might seem independent in some respects, many are still highly reliant on their parents – whether for emotional or financial support. This often shines through when it comes to the home search (renting or buying).

“The millennial is usually the one that researches the home online but when it comes to the showing and buying, more and more parents are getting involved in the process,” real estate agent Denise Fisher says. “Millennials are frequently getting their down payment or the whole mortgage from their parents so when they are looking it’s a family affair.”

In a very practical sense, this means that you have to persuade two sets of prospective renters or buyers. Not only does the millennial have to like it, but the parents often have to approve as well.

7. Proximity to Work and Play is Key

FOMO, or the fear of missing out, is a very real thing for millennials. Unlike their parents who are happy in the suburbs, millennials want to be in the thick of things. Proximity to work and play is very important to them when buying or renting a house.

Let Total Property Management, LLC Help You

At Total Property Management, LLC, property management is what we do. From lead generation and tenant screening to rent collection, property maintenance, and even eviction services, we’re here to help you from start to finish. For additional resources on Greenville property management, please contact us at your earliest convenience!

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Six Ways To Make Your Rental Property More Hands Off

December 3, 2018

Owning a rental property is often billed as an easy, passive source of income for people who want a flexible way to accumulate wealth over time. But this is a bit misleading.

By itself, rental property investing and operating as a landlord is a time-consuming and energy-depleting activity. There are ways to make it less demanding, however, if you’re willing to go the extra mile and practice certain habits and procedures.

The Appeal of Being Hands Off

You never want to be so hands off that you’re out of touch with your rental properties, but there’s an inarguable appeal to being less involved on a daily basis. Here are three specific reasons:

Fewer frustrations. When you’re hands off, you’re involved in fewer day-to-day issues, personally. This will lower your stress level and create fewer frustrations to have to worry about.

Less expensive. When you’re hands on, you’ll not only spend a lot of time on property management; you’re also spending a lot of money. As you become more hands off, management will typically use up less of your resources.

Grow your portfolio. Less time spent managing one property means you have an opportunity to expand your portfolio and add others to the mix.

You’ll hope to find a balance between being too involved and not involved enough. There should be a sweet spot, and it’s generally something you achieve with experience.

Six Specific Things You Can Do

So how does one become more hands off? It sounds great in theory, but what practical steps can you take? We’ve got a few ideas for you.

1. Set Ground Rules

One of the worst aspects of being a landlord is that you’re always on call. If an emergency occurs in the middle of the night or over the weekend, you have to be able to respond.

Even if you’re lucky enough not to encounter a ton of issues, it can be mentally taxing just knowing you’re always one call away from having to dump family time or personal activities.

In an effort to cut back on some of these potential demands, set some ground rules with each tenant. Make it clear you have hours when you’re available, as well as hours when you’ll normally be unreachable (apart from serious emergencies).

2. Don’t Put Off Problems

Never put off ’til tomorrow something you can get done today. Procrastinating over an issue will usually make it worse. For example:

It’s better to replace an old AC unit that’s likely to cease functioning within the next year or two. You’ll save time and money that would otherwise have gone toward scheduling and effecting repairs.

Getting gutters cleaned every year will reduce the likelihood of water damaging your property.

Replacing air filters on a steady basis will prevent your HVAC system from experiencing costly and time-consuming problems down the road.

It’s always best to deal with simple fixes as soon as possible. Never let something go too far simply because you didn’t want to deal with it in the moment. Being proactive is the name of the game.

3. Go With Low-Maintenance Landscaping

If you own a single- or multi-family property with a yard, you can save a considerable amount of time and frustration by going with low-maintenance landscaping choices. Good options include synthetic grass, hardscaping, perennial plants, and groundcovers (which reduce the need to mulch beds constantly).

4. Set Up Automated Processes

You can automate certain functions of landlording and property management. The more you can streamline such tasks and procedures, the less time you’ll have to spend handling menial duties.

Rent collection is one task that’s easy and practical to automate. A variety of cost-effective tools will handle this for you, such as Avail, ClickPay, and

“As an alternative to giving your tenants access to your private banking information, these sites act as a third party between you and your tenant,” BiggerPockets explains. “While they do charge fees for their service, many of them allow you to decide who pays for the monthly fee — you, your tenant, or both.”

You can automate other items, like tenant applications, lease renewals, and annual maintenance tasks. At first, you’ll want to keep an eye on these to make sure they are definitely being handled properly. But once you feel confident that they are, you can become a little more hands off.

5. Keep These Notices on Hand

There are plenty of times when you’ll have to interact with tenants face to face. There will also be times when it’s fine to streamline the contact and save the time you’d waste going back and forth.

Having said that, it’s helpful to have notices on hand for situations like these:

Opportunity for lease renewal

Non-renewal notice

Rent increase

Intent to enter

Intent to make repairs or renovations

Late payment (or non-payment) notice

Violation of terms

Eviction notice

Intent to dispose of personal property

Transfer of ownership

Keep a folder on your computer with these documents and simply print or email them as needed. It’ll save having to draft them over and over again.

6. Hire a Property Management Company

There are some tasks you can’t just forget or automate. Somebody has to do them. If you don’t have the time or desire to do them yourself, consider hiring a professional property management company to do the heavy lifting.

It’ll cost you a nominal fee, but it will be money well spent. Not only will it save you time, but it’ll also help you stay on track in terms of meeting legal requirements.

Partner With Total Property Management, LLC

It’s impossible to be truly hands off if you don’t have a property management company on your side. But if you’re like most landlords, you may be a little hesitant to hand over such critical business functions to someone else.

At Total Property Management, LLC, we understand this. We take extra care to partner with our clients, so they feel comfortable and at ease.

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An ongoing series of informational entries

What Does It Mean When A House Has Good Bones

November 26, 2018

If you’ve been around real estate investors, agents, brokers, or contractors, you may have heard some of them toss around the term “good bones.” Do you know what it means to say a house has good bones?

How do you find a house that fits into this category? The answers to these questions will be discussed below.

Good Bones … What Does That Mean?

When you’re searching for a home to buy, you’ll have to weigh many factors. You have to think about location, architectural style, square footage, number of bedrooms, yard, neighborhood amenities, and many other things.

Each of these elements certainly matters, they’re all fairly superfluous in the grander scheme of things. In terms of the house itself, the essential focus should be on the quality and condition of the structure.

The bones of a house are the structural details that constitute the home’s quality and integrity. When these elements become compromised, the entire house is in trouble. When they’re solid and reliable, you can make everything else work.

The problem is that the term — good bones, that is — is so overused that it’s become something of a cliché. If you’re looking to buy a house, it’s helpful to understand what the phrase actually covers so you’re better apt to make a smart purchase decision.

Take a look at some of the specific characteristics of a home that has good bones:

1. Solid Foundation and Roof

The two most important parts of a home are the foundation and the roof. One keeps the house up and ensures almost all the other components — for example, walls, windows, floors, and doors — are able to serve their proper function. The other keeps rest of the home protected from the elements.

Fixing or replacing a foundation can run into tens of thousands of dollars. Replacing a roof will also set you back a pretty penny. If you’re purchasing a house, these are the two items you want to make fairly certain are in proper condition.

2. Workable Floor Plan

You can make certain changes to a home fairly easily, but others can be very challenging. If you hope to purchase a house with good bones, make sure it has a workable floor plan.

This means there’s ample square footage (or room to expand), space to breathe, and an intuitive room flow. As Find Home Pro’s Bilox Wells says, “Intuitive room flow has to do with what designers typically refer to as adjacencies. That may mean the kids’ rooms are near the master bedroom, or the garage leads directly into the house.”

You can often tear down walls to open up the general space, but it can be a lot harder to work around a dysfunctional floor plan. Keep this in mind as you pursue your search.

3. Use of Quality Building Materials

A house with good bones is going to feature quality building materials, rather than cheaper alternatives that deteriorate and fall apart in a few years. Options such as hardwood floors, brick, stone, and plaster walls all indicate quality craftsmanship.

4. Good Plumbing and Electrical

“Underneath the exterior you could argue are the real bones, all those pipes and other things lurking below the surface. They also tend to be the most expensive items to fix, so if they’re in good shape the home can be said to have good bones,” one real estate expert says.

“You may also want more modern systems that don’t require a lot of retrofitting — old electrical and plumbing systems can be a real bear to work with.” The more you know about the internal workings of a home, the less likely you’re buying a money pit. Plumbing and electrical are two key elements to think about.

5. No Need for Major Repairs

A house with good bones will have no immediate need for major repairs. This doesn’t mean it’s in perfect shape, necessarily, but there shouldn’t be any major existing problems with HVAC, plumbing, electric, foundation, roof, and the like.

How to Find a House With Good Bones

After going through a list of quality characteristics, who wouldn’t want a house with good bones? Unfortunately, many people can get scared off by cosmetic issues and surface-level problems.

If you honestly want a house with good bones, you have to be willing to look beyond superficial defects and focus on what truly matters. Here’s how to do that.

1. Look in Older Neighborhoods

Most people assume that newly built houses have the best bones, but this isn’t always the case. Ironically, older homes often excel in this area.

They might require an array of cosmetic updates, but many older homes were customarily manufactured with the use of higher-quality building materials. Newer homes — tract houses, in particular — are too often built by companies whose focus was on cost-effective production; and as a result, they may be constructed of cheaper materials.

2. Look for Telltale Signs of Major Problems

You don’t have to be a home builder or contractor to evaluate the bones of a house. When you tour a property, look past such things as paint colors, appliances, and carpet.

Instead, you should focus on signs of major problems. For example, walk around the exterior and check the angle of the land around the structure to ensure water drains away from the foundation.

Look for cracks in the walls, which could indicate foundation problems. Test the water pressure to see if there are any issues with that. It might seem as if this is going over the top, but you won’t know until you observe.

3. Hire Some Professionals

Although anyone can look for issues that are obvious to the naked eye, you could benefit from bringing some professionals along when you tour. A home inspector can do a more thorough job of identifying current and potential problems, while an architect and/or designer can help you envision your remodeling options.

Contact Total Property Management LLC today

At Total Property Management, LLC, we regard it as our sincerest professional pleasure to work with Greenville homeowners, real estate investors, and landlords to ensure they find the right properties, manage and maintain them well, and get more at the closing table when it comes time to sell.

Contact us today to find out more!

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Six Landlord Hacks To Make Your Life Easier

November 19, 2018

The life of a landlord is unique. No two days look the same, and the only thing you can expect is the unexpected. The more properties you add to your portfolio, the more challenges you’re apt to face.

And while the money is certainly good, you won’t last long in this industry if you don’t have creative systems in place to handle the issues you’ll be handling on a regular basis. Developing such processes takes time; what better moment to start than now?

Try These Six Hacks to Save Time, Money, and Sanity

The term “hack” has gotten a bad rap of late, but it’s just a word used to describe a shortcut or clever process that saves resources and enables you to complete a challenge you’re facing with speed. If you’re a landlord, the following hacks will come in handy over and over again.

Stash them away in your mind and you’ll be much better prepared for whatever comes your way.

1. Spend Less Time With Paint

Painting is one of those things your properties will require every so often, but it doesn’t have to be a total pain in the rear. Here are some tips for remembering colors:

Write the name of the paint color on the inside of your wall switch plates. You’ll have to remove these when you paint anyway, and this ensures you don’t misplace this crucial information.

Another option is to write the paint color on the top of the lease agreement. This is especially worthwhile if you offer your renters the option to paint the unit their own At the end of the lease, you just tell them the name of the original color and they can restore it.

In order to speed up the process, keep the walls, trim, and ceiling all the same color. This will enable you to spend more time painting and less time taping. (It also gives you the option of hiring a painter to spray the room, rather than roll it, which is much cheaper).

2. Use the Same Materials

If you have many properties, use the same materials for all of them. Maintaining consistent flooring, carpeting, paint colors, backsplashes, cabinets, and bathroom hardware allows you to purchase items in bulk and save the time and hassle of having to search constantly for new materials.

It also helps with regular maintenance. If you have a handyman, it’s a lot easier to explain what you want on one property and have him repeat the same steps in all your other units. Consistency is the name of the game.

3. Use In-Store Pickup at Your Favorite Big Box Store

Maintenance tasks never end for a landlord. You’ll occasionally have big jobs, of course, but it’s generally the small items that add up.

For example, you might have to replace light bulbs in one unit, fix a toilet flapper in another, and change air filters in a third. You can go to Home Depot or Lowe’s and grab all of these items, but why not save time by doing in-store pickup order?

With online pickup at your favorite big box store, you simply go online, add the items you want to your cart, and select in-store pickup. It typically takes anywhere from 30 minutes to 2 hours, and they’ll have all your items waiting in a shopping cart at the front of the store.

All you have to do is drive in, pay, load up, and you’re on your way. It’s a huge time-saver!

4. Call a Prospective Tenant’s Previous Landlord

You can do all kinds of tenant screening on an applicant and still not learn much. Background checks and credit reports reveal a limited amount.

The quickest way to find out whether or not a tenant is worth accepting is to speak with previous landlords. Most are going to shoot straight with other landlords.

If the tenant was terrible, they’ll give you a warning. If the tenant was good, they’ll probably encourage you to accept the applicant. This can be a huge relief.

5. Take Advantage of the Right Apps

“Use those portable scanners that can quickly take receipts, leases, invoices, checks, etc. and turn them into digital docs,” landlord Brandon Turner writes. “Use tracking mileage apps, the flashlight app, and a VoIP service — so voicemails can be delivered as files to your email inbox.”

Your smartphone is essentially a productivity tool. Spend some time reading up on the top apps for landlords and download them to your phone. They can save you a lot of time and effort by automating basic tasks you tend to do over and over.

6. Do Small Things for Your Tenants

A lot of landlords struggle with tenant retention. They complain that their renters consistently leave at the end of their lease, which is costly. But these same landlords probably couldn’t name anything they do actively to encourage tenants to stay on.

There isn’t any one thing you can do to keep tenants. The key is more about how you treat them over the course of the entire lease. Our best advice is to do small things with consistency. For example:

Send tenants a $5 Starbucks card on their birthday.

On the anniversary of a tenant’s lease, offer people a choice of one of two basic upgrades. (Make them upgrades you would do anyway after renters move out.)

Occasionally stop by and have a conversation about something other than the property. This helps to build a solid relationship.

Work With Total Property Management, LLC

Trying to manage your rental properties on your own is a huge challenge. It might be possible when you have just one or two places, but trying to manage a larger portfolio while handling other professional obligations can be much more difficult.

At Total Property Management, LLC we actively work to make our clients’ lives better by offering expertise and assistance in such areas as tenant screening, rent collection, property marketing, maintenance and repairs, accounting, and even evictions.

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Seven REasons You Shouldn't Buy A Rental Property

November 12, 2018

Building wealth entails diversifying your assets and generating as many different revenue streams as can. Owning rental properties is a great example of having established diversified revenue streams for your portfolio.

But just because you think it sounds enticing, that doesn’t mean you should jump into the saddle just yet. There’s a time to buy rental properties and a time to hold off.

In this article, we’re going to explore a few of the situations when it makes sense to do the latter. Take a look:

1. You’re Drowning in Debt

The best way to get out of debt is to pay down your balances … not to add even more debt to your balance sheet. For one reason or another, some people have the impression that investing in real estate is a magic bullet that will solve all other financial woes.

In reality, this isn’t the case. Throwing debt at debt will rarely get you right side up. Wait until you’ve reduced or preferably eliminated your bad debt — car payments, credit cards, unpaid taxes, etc. — and are in a position to make clear decisions about your finances.

2. You Can’t Put at Least 20 Percent Down

By no means do you have to pay for a rental property in cash, but you certainly wouldn’t want to put three percent down and call it a day. The more you can invest in a property up front, the less risk you run.

You’ll also notice far better cash-flow figures. As a rule, try to put at least 20 percent down. Not only is this a benchmark number for lenders, but it also helps you avoid PMI insurance, which can cost hundreds of extra dollars per year.

3. You’re Getting Ready to Move Out of Town

If you’re preparing to move out of town, it’s probably not a smart idea to invest in real estate in the region you’re leaving behind. For one thing, this will complicate the paperwork and tax arrangements.

Second, it’s a logistical nightmare. Owning a rental property in another city or state means you will be an absentee landlord. This might work 95 percent of the time, but it runs the risk of creating problems the rest of the time and in the future.

Being unable to drive by the property means you’ll never really know what’s going on there. Is the yard getting mowed? Are your tenants subletting? Is there a dog on the property? You simply have no way of knowing for certain.

4. You’ve Lived in Town Less Than 6 Months

The same could be said for the opposite end of a move. If you’re new to a city or state, it’s better to hold off on investing in a rental until you’ve become better acquainted with the market. Wait at least six months, and preferably a year, before making an investment.

This will give you time to learn about the market, identify neighborhoods that may be on the rise, note the areas that appear to be in decline, and just generally avoid putting yourself in a situation where you don’t belong. (This also gives you more stability in the region and a chance to show lenders that you’re here to stay.)

5. The House Has a Pool

A pool may seem like an attractive feature to renters — and often it is — but it can be a nightmare for you, the property owner. For one, a great deal of maintenance can come with owning a pool (and you can’t expect the tenants to do that for you).

Second, there’s a hefty amount of liability. Whether a tenant, a guest of a tenant, a pool maintenance guy, a neighborhood child, or a trespasser suffers injury from an incident associated with a swimming pool on the site, you can be held liable.

It can be truly dire if someone drowns in your pool. In addition to maintaining the proper insurance coverage, you’ll need to take proper safety precautions.

“If you have a rental property with a pool, you must have a fence that surrounds the pool and that has a self-closing gate that locks,” landlord Laura Agadoni notes. “Other safety measures include a pool cover that latches, and an alarm that sounds when there’s movement near the pool.”

6. The House is on the Water

It’s also not a great idea to buy a rental property on the water, unless it’s a vacation home that’s specifically designed for the purpose. As you can see from the last couple of points, water can be very bad news.

In addition to posing a risk for drowning, an adjacent body of water increases the chance of flooding and will likely pose additional insurance requirements. You can avoid these requirements by turning your back on the home.

7. The Numbers Don’t Work

It’s essential to run the numbers on any property you’re considering and figure out whether you’ve got enough cash flow to justify the investment. To determine cash flow, start with a realistic rental rate.

Subtract all the monthly expenses from your proposed rate. These may include any or all of the following: taxes, insurance, mortgage payment, property management fees, and HOA fees. You also need to account for vacancies (which will likely be at least one month per year).

“When you subtract these expenses from the amount of rent you’ll be collecting, the amount remaining is your profit,” JWB Real Estate Capital explains. “Does it meet your goals? If not, you may need to look for another property, revise your goals, or both.”

Be patient and wait for a real estate deal for which the numbers line up. There’s no sense in putting yourself in a compromising situation by accepting tight margins.

Contact Total Property Management today!

There are any number of reasons not to invest in a specific rental property. You may also identify plenty of reasons you should invest in a property. The key is to identify so-called “deal breakers” before they entrap and break you.

A lack of landlord experience isn’t enough reason not to invest. If the situational factors and numbers line up, you should go for it. You can always hire a property management company — such as Total Property Management— to take care of the details.

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Eight Popular Home Trends That Happen To Be Green

November 5, 2018

It’s true that many renters don’t give much thought to the eco-friendly side of the home they’re renting. They prefer to look at cost variables and comfort. But many more renters take it into consideration when they purchase a home, and a green home appeals to an extremely wide audience.

For renters, a greener home means that they are not only doing their part to help the environment, but also that they’re reducing energy costs. Green improvements aren’t always attractive, but lucky for you and your renters, some of today’s most popular green trends are also some of the most popular home trends.

1. Small Homes

Today, the average size of the family home is dropping, which is one of the best ways to reduce carbon footprints. This is thanks to several factors. The economy, though slowly getting better, is forcing people to seek a more affordable, smaller home. Another factor is the large amount of baby boomers looking to downsize to a smaller home that’s easier to manage.

More and more people are also becoming interested in the “tiny house movement,” which is essentially a trend in which an individual downsizes from the typical home size of 2600 square feet to a home that is 100-400 square feet. In order to live functionally in a home this size, it requires a significant amount of energy efficiency and creative space utilization. It’s not for everyone, but it significantly cuts down on environmental impact for those who participate.

2. Better Lighting and Appliances

Better lighting is one of them most popular trends today, and it’s great for the environment. When people focus on the lighting in their home, they think about both the aesthetic appeal and the energy efficiency of the bulbs and electricity they’re using. This leads consumers to seek LEED certified and Energy Star approved lighting when they make changes to their lighting systems.

And who doesn’t love all new stainless steel kitchen appliances? Thanks to pushes from environmental committees around the world who are working with Energy Star to create more energy efficient appliances than ever, any time you get new appliances, they’ll most likely be quite a bit more efficient than your last set.

3. Smart Home Features

Home automation is all the rage, and it’s not just convenient for your lifestyle. It’s also convenient for the environment and your budget. The average home without home automation spends about $2000 a year on energy costs. Those with smart home automation can cut that bill in half.

The biggest reason for that significant cut in spending is that the smart features cut down significantly on wasted energy. No more leaving the lights on or the air conditioning running while no one is home. Smart automation eliminates wasted energy and money, while wowing your tenant with the fancy features they can easily control from their smartphones.

4. Bamboo Materials

This eco-friendly material is an extremely attractive and popular wood, particularly for flooring. Bamboo is made entirely from a renewable energy source, and is also becoming a popular choice for cabinets in bathrooms and kitchens.

When looking to add bamboo materials to your home, pay close attention to the quality. Bamboo is beautiful and sustainable, but it isn’t the sturdiest product in the world if you don’t get it from a quality manufacturer. Do your research before purchasing the materials for home improvements. Find high quality bamboo that’s processed in a sustainable factory.

5. Water Conservation Features

Wasted water isn’t cheap, nor is it good for the environment. Water conservation is an extremely important topic today with all of the drought-ridden areas throughout the world, and it’s easy to do your part to conserve water if you use the features popular in homes today.

Water conservation features include low-flow toilets, water saving showerheads, timed sprinklers, composting toilets, smart water control, and even smart toilets. Each of these popular features does its part to use water properly and avoid wasting the excess.

6. Solar Roofing

As one of the fastest growing home trends in the nation, solar roofing is an incredible advancement, both for sustainable roofing and for improved energy conduction.

Most people have avoided solar roofing in the past because of the cost, but the cost is significantly lower now for solar roof shingles and panels than it was at its inception in 1977. In fact, it’s about 100 times lower than the initial cost. Today, consumers can install solar roofing for a new direction in clean energy at a cost that easily pays for itself.

This trend is particularly attractive in rental properties for both the renter and the owner. The tenant can enjoy significantly reduced monthly energy prices and the owner can enjoy raised rent and a happier tenant because of the value it adds to the home.

7. Window Treatments

From more energy efficient windows to indoor shutters, the most popular window treatment trends are also some of the most efficient trends. Property owners looking to significantly reduce their wasted energy and cash will find a vast improvement when they switch to energy efficient windows and window treatments.

Most energy efficient windows today have tighter seals and a special glazing on the glass that keeps the exterior air outside where it belongs. Furthermore, popular window treatments such as shutters, blackout curtains, and smart curtains are excellent ways to diminish outside air and light permeation, which can reduce wasted energy and costs.

8. Passive Home Construction

Passive housing is a fairly new trend that involves focusing on reduced energy consumption and improved energy efficiency. This construction goes beyond making a few eco-friendly renovations. It revolves around making every aspect of the home more energy efficient, and it can save you about 90 percent on energy, according to the Passive House Institute.

Thanks to the environmental movements that have gained particular power over the last few years, passive housing is one of the most popular trends for building and renovating homes. Many find it a little too extreme, but others find that the saved energy costs and reduced carbon footprint are well worth the effort.

As the world becomes more and more environmentally aware, there’s no point in fighting it. Move with the trend and make your rental property a more attractive option than ever with these trendy, eco-friendly improvements. Advertising your home as having some of the latest green improvements, will easily attract more high-end renters.

Eco-friendly design has its perks, but it can also be difficult to manage and implement. That’s where a reliable property management company like Total Property Management comes in. We specialize in helping your vision for a well-maintained, high-end property become a reality. If you’re looking for a company who is as interested in the success of your property as you are, contact us today!

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"You're Throwing Money Away" and Other Myths About Renting...

October 29, 2018

Love flexibility? It may be time to rethink renting's bad reputation.

Renting often gets a bad rap.

It’s true that some aspects of being a renter are less than glamorous, but it’s not all bad. In fact, the number of renters is on the rise, and the traditional mindset about renting is changing.

Let’s debunk three of the most common myths about renting.

1. You’re throwing money away

Many people say that paying rent is like taking your money and throwing it away. While you may not be gaining equity in a home, you are paying for somewhere to call home, which is not the same thing as throwing your money in a trash can.

And let’s not understate the value of avoiding household maintenance costs. Most rentals include upkeep and repair services, and some even include the cost of utilities.

Additionally, buying a home may not be a wise financial decision for you right now. Maybe you live in an expensive housing market or you don’t have quite enough saved for a down payment. Simply put, renting may be in your best financial interest.

To find out whether renting or buying is more financially viable for you, there are several toolsavailable to help you make an informed decision.

2. You have no negotiating power

A common myth surrounding the landlord-tenant relationship assumes the landlord has all the power.

Contrary to popular belief, renters have a lot of negotiating power when they sign a lease.

“If you think you may be buying a house soon ask, ‘Do you have a buy out clause?’ You can also ask about a job relocation clause. Simply ask, ‘Can you work with me?’ Each resident has the power to do that,” she advises.

The most important thing is to read the lease in its entirety to ensure you understand what you’re signing. If you see terms you want adjusted, don’t be afraid to ask.

3. It’s difficult to get out of a lease

Another common misconception about renting is that it’s hard to get out of a lease.

Though it’s not advisable to sign a long-term lease when you know life changes are ahead, sometimes life throws us a curve ball. Whether you relocate for a job or your roommate moves out, sometimes it’s necessary to break your lease.

Of course, there may be fees associated with breaking your lease no matter how you go about it, so be prepared for that expense.

Looking for rentals or need advice, call Total Property Management LLC today! Let us help put your mind at ease. 

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The Five Things That Cause Landlords To Quit

October 22, 2018

Being a landlord isn’t always what it’s cracked up to be. While the money can be good, there are no guarantees. And even when the money is flowing, there are a number of other factors that can prove challenging to overcome.

Many landlords make a career out of running rental property investments, while others get run off after just a couple of years. Understanding what it is that causes some landlords to quit will hopefully allow you to avoid a similar fate.

These 5 Issues Frequently Run Landlords Off

It’s hard to say exactly what the life span of landlords is, but the biggest drop-off point would probably be at the two to three-year mark. This is where a large percentage of landlords get frustrated and throw in the towel. But once landlords find a way to battle through this period and stick with it, the ones that remain are likely to hang around for decades.

Assuming you’re interested in enjoying a long and prosperous career as a real estate investor and landlord, here are a few things you can expect to encounter (and will want to avoid).

1. Late Paying Tenants

Few things are more frustrating to a landlord than having a tenant who is late with rent. A rent payment that’s late by a couple of days isn’t a huge deal if it happens once a year, but it does become problematic when it’s 10 days late every single month.

Landlords have to spend a lot of time tracking down late rent checks. Not only does this lead to frustration, but it also takes away time that should be spent on more important responsibilities.

Honestly, the best way to prevent this issue is by enacting more stringent tenant screening practices. While it won’t totally eliminate the risk of late paying tenants, it helps weed out the really bad candidates.

Secondly, find a way to streamline rent payments through an online processor or automatic withdrawal system. Any time you can avoid having tenants mail or drop checks off, you should.

2. Emergencies on Nights and Weekends

Being a 9-to-5 worker often gets a bad rap, but there’s actually a lot to love about this traditional setup. One of the nicest benefits is that you have a predictable schedule. When you get home from work, you don’t have to think about it until the next morning. Plus, you always know you’ll have Saturdays and Sundays off (not to mention holidays and vacation time).

As a landlord, there’s no such thing as a 9-to-5 schedule. You’re on call 24/7/365. Whether it’s a quiet Monday afternoon or 11 p.m. on Christmas Eve, you have to respond when a tenant calls and tells you that the dishwasher is overflowing onto the kitchen floor. You simply don’t have a choice.

People who like predictability and need uninterrupted downtime don’t typically last very long as landlords. This is something to be aware of as you explore your options.

3. Poor Cash Flow

On paper, a property might look like a great investment. The monthly payment (mortgage, insurance, and taxes) is $1,000 and the rent is $1,500. That equals $500 in monthly cash flow, or $6,000 per year. But these simple calculations fail to take into account other things – such as repairs, maintenance, vacancies, property marketing, legal fees, etc.

Many well-intentioned landlords enter into real estate investments with far less of a cushion than they should have. As a result, they get into cash flow problems as soon as something goes wrong. At best, they break even. At worst, they find themselves underwater.

If you’re going to be landlord for any period of time, improve your cash flow management and use conservative numbers whenever you make an investment. This will leave you with more margin for error.

4. Property Damage

One of the risks every landlord faces is property damage. In most cases, this damage is minor and accidental – though it can be serious and malicious. And even if you have a security deposit, trying to make these repairs and fit them into your budget can be a challenge.

“Disputes over normal wear and tear and tenant caused damage can result in legal action,” landlord Allison Bethell writes. “To avoid this, all tenant expectations should be in writing and included in the lease, so the tenant is aware of them. These expectations include things such as who is responsible for cutting the grass and common area maintenance.”

The more proactive you are with property damage, the less this issue will plague you. Neglect it at your own peril.

5. Small Issues and Problems

There are plenty of big issues you’ll deal with as a landlord. These may include evictions, falling behind on a mortgage, serious property issues (like a compromised foundation), or any number of other problems. And while these are painful things to deal with, they tend to be few and far between. What trips up most landlords is the litany of smaller issues that never seem to go away.

Whether it’s an AC unit that keeps breaking, a tenant that is continually complaining about the noise coming from the neighbor next door, or the stress of paying bills on time, these small, repetitive issues eventually cause enough stress to push many landlords out of the business. Learning to cope will help you avoid a similar fate.

Let Total Property Management Hold Your Hand

You can be a solo landlord for a while, but it’s not a game you want to play on your own for long. In order to stick around for the long haul and enjoy sustained success for a number of years, you have to get help. One of the smartest moves you’ll ever make is to hire a professional property manager to guide you along.

At Total Property Management, we take pride in helping Greenville-area landlords manage their rental properties through honest, transparent, and cost-effective services that maximize cash flow and lower stress. For additional information on how we can serve you, please give us a call today!

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Six Tips for Getting Rid of a Nightmare Tenant Without Eviction

October 15, 2018

Not every tenant is perfect. In fact, you’ll very rarely find someone who takes good care of your property and continues to renew their lease agreement year after year. In most cases, these people eventually transition into home ownership or reach a point where they can afford to move up in house. But tenants should be tolerable – meaning they respect your property, follow the rules, and pay on time.

If you’re in the property management game long enough, you’ll eventually encounter a nightmare tenant who doesn’t seem to have any respect or decency. But because the eviction process can be expensive and drawn out, you don’t necessarily want to file for a formal eviction. Instead, it’s in your best interests to quickly, quietly, and legally get rid of them.

Try These 6 Tips and Avoid Eviction

Dealing with problem tenants is probably the single worst factor of being a landlord. It’s time-consuming, expensive, and frustrating. It makes you think you might not be cut out for real estate investing. But don’t let it run you off!

There are legal ways to get rid of bad tenants without going through the eviction process. Hopefully the following tips get you moving in a positive direction:

1. Don’t Sign Bad Tenants

This might sound like obvious advice to a landlord who is currently dealing with a problem tenant, but the best way to get rid of nightmare tenants is to avoid them in the first place. Clearly you can’t do anything about it right now, but you can address your tenant acquisition processes to lower your chances of bringing in another bad tenant in the future.

Start by developing a stricter screening process. Instead of just accepting the first person that agrees to sign the dotted line, do some research on your applicants. This may include running a background check; running a credit check; calling references; calling previous landlords; driving by their current place of residence; and verifying their income with their employer.

2. Improve Your Lease Agreement

Again, there’s nothing you can do about this now, but this is the perfect opportunity to review your lease agreement and make sure it’s as strict and comprehensive as it can be.

Your lease agreement should have very specific language in regards to when rent is due, what the consequences for late payments are, and what responsibilities tenants have for the property itself. If there are any inconsistencies or vague words, you may have trouble pursuing legal action if something serious were to happen.

3. Try to Understand Where They’re Coming From

Don’t immediately jump down a tenant’s throat when they miss a payment or put a hole in the wall. Life happens and accidents are bound to occur. Even if this tenant has a history of doing similar things in the past, attempt to understand where they’re coming from.

A lot of positives can come from sitting down and having a mature, face-to-face conversation. No yelling, no screaming, and no finger-pointing. At worst, no progress is made, and you can continue with some other methods. At best, you show the tenant that you’re willing to work with them, and they improve their actions.

4. Don’t Renew the Lease

If your tenant’s lease is coming to an end soon, the best option you have is to not renew the lease. Make sure you read up on the rules, because in some jurisdictions, you need a reason to do so.

“In most cases, though, you can simply send a polite, professionally written notice explaining that the lease is not renewing,” landlord G. Brian Davis says. “Thank them for their time with you, explain your move-out policies (including a move-out condition inspection), and be sure to emphasize how they can ensure they receive their security deposit back.”

Be sure to provide adequate notice of non-renewal. Depending on where you’re located, this could be 30, 60, or even 90 days.

5. Raise the Rent

Another option is to raise the rent. While you must follow the law, increasing rent from, say $1,500 to $1,800, may be a way to push a tenant out without taking any legal action.

You do have to be careful with this strategy, though. There’s always the chance that you raise the rent and the tenant decides to stay. In this case, your cash flow might improve, but you’re still stuck with a nightmare tenant.

6. Try Cash for Keys

If you have a tenant who won’t pay and won’t leave, you’ve got a big problem. Eviction is the likely outcome, but you can always try one last thing: Cash for Keys.

Cash for Keys is exactly what it sounds like. You offer to give the tenant a certain amount of money – maybe $300 – in exchange for them handing over the keys and leaving. It saves you from having to go through the expensive eviction process and gives them some money (which they may need).

“Yes, Cash for Keys stings your pride. It feels so ‘un-American,’ like the bad guy is getting away with the crime,” real estate investor Brandon Turner admits. “Some landlords flat-out refuse to even consider this idea because it feels so wrong, but remember, Cash for Keys isn’t personal; it’s business!”

Evict When Necessary

Sometimes you have no other choice but to evict a tenant. The key is to make sure that you do have legal grounds to do so. Here are five reasons you can evict a tenant:

Failure to pay rent

Habitual late payments

Excessive property damage

Illegal use of the property

Holdover after lease agreement ends

There may be other legal grounds for evicting a tenant, but these are the most common reasons. Whenever possible, you should try to avoid going through this process. If you need guidance on how to proceed, speak with an experienced property management professional.

At Total Property Management, LLC, we offer comprehensive property management services for landlords and real estate investors in and around the Greenville area. If you’re looking for help managing your rentals, we would be happy to give you a hand. Please contact us today to learn more about our services.

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How To Sharpen Your People Skills and Be Successful

October 8, 2018

People skills are important in every aspect of life, but certain professions demand more of you in this area than others. While a desk job – such as an accountant or software developer – might not require a whole lot on this front, landlords and property managers must exhibit proficiency.

Do you possess the right people skills? And are they sharp enough? Making improvements in this area will yield positive dividends over the long haul.

Relationships and Real Estate

Many areas of real estate are cut and dry. It’s often a numbers game, with simple mathematical equations and financing terms dictating how decisions are made. Rental property investing isn’t one of these niches.

As a landlord, relationships are at the heart of everything you do. You have to build trust with your tenants and engage them on a personal level if you expect them to pay on time, take care of your property, and speak positively of you to others in the industry.

But what if you aren’t necessarily a people person? Is it possible to improve your relationship-building skills and find success? Absolutely…but you’ll need to be diligent and purposeful in how you address this issue.

5 Ways to Sharpen Your People Skills

Think of your people skills as a knife. Everyone has a knife, but some knives are duller than others. If you have a particularly dull knife, it becomes a liability. The only way to make it effective is to sharpen it.

When it comes to property management and landlording, here are some specific ways you can sharpen your people skills and become better at building relationships with tenants, partners, and peers.

1. Put Yourself in Someone Else’s Shoes

One of the bigger challenges of being a landlord is walking the fine line between being compassionate and avoiding being taken advantage of. You hear a lot of sob stories from tenants, and you don’t always know when to feel for someone and when to be strict.

Developing the ability to place yourself in someone else’s shoes is an important people skill. If nothing else, it shows you something about people’s motives and gives you the opportunity to look at a problem or conflict with fresh eyes.

2. Call Instead of Text

With all of the technology you have at your disposal these days, it’s easy to take shortcuts with communication. Whether it’s text or email, there are quicker and less confrontational ways to interact with people if you want them.

And while there’s nothing wrong with using these modes of communication, doing it too frequently could stunt your ability to actually manage face-to-face conversations and interactions.

In order to keep your conversational skills sharp, make it a point to call instead of text. It might take longer, but it’ll keep you on your toes and prevent you from getting lazy in your interactions.

3. Pay Attention When Others Talk

“Attention is perhaps the most important quality of charm,” sales coach Brian Tracy says. “It is the most powerful behavior for building rapport and is the key to instant charm. When you pay close attention to other people, the more valuable and important they will feel they are.”

When someone is talking to you, listen and make eye contact. Stop thinking about what you’ll say next and focus on their words, inflection, and emotions. Not only does this make the other person feel valued, but it also helps you understand them on a deeper level.

4. Learn to Resolve Conflict

As a landlord, conflict resolution is supremely important. You’ll encounter many conflicts on a regular basis, both big and small. Having an approach that allows you to resolve conflict in a positive manner is a good skill to have.

The first thing to think about – especially when you’re in direct conflict with another person – is how you can respect the individual rather than control them. Successful conflict resolution isn’t so much about convincing the other person that you’re right and they’re wrong as it is about meeting in the middle and finding a satisfactory result that’s rooted in mutual respect.

It’s also critical that you focus on the present. If you have a past with a person, it’s easy to let previous grudges leach into your current conflict. By blocking your history out, you can focus on building a more promising future.

5. Practice Communicating with Clarity

It’s one thing to talk – it’s something else entirely to communicate. The latter requires confidence and clarity.

Communication breakdowns typically happen when you don’t know what you’ll say or why you’re saying something. According to management consultant Mark Babbitt, good communication with a colleague – or perhaps a tenant in your case – comes down to three points:

State the challenge and provide the context.

Provide actionable inspiration.

Drive toward a specific solution.

“This … works exceptionally well, both verbally and in writing,” Babbitt says. “It also works well when injecting clarity into an ongoing conversation. Take this approach, and you’ll not only be seen as a great communicator, but[you’ll also be seen as a great leader, even if that isn’t your current role.”

It all comes back to communication. The more proactive and transparent you are, the fewer conflicts you’ll have. They’ll still exist, but they won’t be nearly as difficult to overcome.

Partner with Total Property Management, LLC

It’s important to build relationships with your tenants, other real estate investors, and various professionals in your community, but you don’t always have enough time in your schedule to devote to endless meetings and one-on-one conversations. That’s why you need a partner who understands the need for healthy relationships, works with you to develop new ones on your behalf, and builds rapport with the people you already know.

At Total Property Management, LLC, it’s our mission to take the heavy lifting and time-consuming tasks out of property management so that you can focus on the issues that truly matter to your business. For additional information on how we can help, give us a call!

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The Ins and Outs Of Landlord Insurance

October 1, 2018

Though most landlords will tell you their job is rewarding, they’ll also tell you it’s not without great personal risk, and that landlord insurance is one of the best investments you can make. A simple policy can mean the difference between seeing a profit and shelling out thousands a month for legal and property damages. For just a few hundred dollars a year, you can ensure that you are protected from property damages, maintenance issues, contract disputes, and even rental defaults from tenants.

Landlord insurance ensures that you’re covered when disaster strikes, and it’s something you don’t want to be without. 

When you’re choosing the right insurance for your rental property, tread carefully. It’s easy to get caught up in an insurance policy that doesn’t fit your specific needs. If you’re new to the landlord insurance game, use this guide to get you started on finding the perfect policy for you.

Consider Your Coverage Options

Begin by researching your coverage options. Like most things in life, landlord insurance is a little more complicated than it appears on the surface. It’s a multi-faceted entity, and finding the right policy for you will mean exploring each of your options and comparing them to your needs. Here are some of the coverage options available to landlords.

Most Important Options

These coverage options are worth serious consideration for landlord insurance.

• Property: This will cover you for any damage to your property, ranging from natural damage (earthquake, storms, fire, lightening, etc) to vandalism. It’s important to note that flood insurance is a separate policy. Ask your insurance what they recommend based on your property’s location.

• Landlord Contents: If you’re renting out a partially or fully furnished unit, don’t skip the contents coverage. This covers you in the event of damage to anything from appliances and chairs to carpet and paint. It’s worth the extra investment, particularly if the property is furnished with high-end items.

• Loss of Rent: It’s impossible to control every aspect of your property, and if your tenants find a mold infestation and have to move out, you’ll lose out on payments unless you have loss of rent coverage. This ensures that you’ll receive a rent payment if the property is deemed uninhabitable, so long as you’re working to get it back up to an inhabitable level.

• Liability: No one is safe from lawsuits these days, particularly landlords. Liability insurance covers you from legal issues associated with your property. In other words, your tenants can’t sue you if they fall and break their leg while on your property.

Other Handy Options

These coverage options can be quite useful, but they aren’t as common or as necessary as some others. Still, depending on the neighborhood of your rental home and the kinds of tenants you typically deal with, these options could come in handy.

• Rent Guarantee: This insurance deals particularly with tenants that default on the rent, which means that they are always late or miss payments. If you are renting to low-income individuals, this rent guarantee plan could be very useful.

• Unoccupied Rental: Unfortunately, it might be very difficult to keep your rental unit filled at all times. Though this policy won’t pay the rent for you, your insurance will still cover the property in case of damages, even if the property is vacant for more than 30 days.

• Landlord Emergency: For older rental homes, landlord emergency insurance is always a good option to consider. It will cover the cost of emergency repairs, such as gas leaks, plumbing issues, lockouts, and more.

• Guaranteed Replacement: If something happens to your property that would require a rebuild or complete renovation, the guaranteed replacement policy will take care of all associated costs.

Take stock of your specific needs and then decide which policies apply best to your situation. Ask a trusted insurance advisor for suggestions if you aren’t entirely sure which policies you’ll need.

Screen Insurance Agents

Insurance can be a tricky game. It would be nice to say that insurance companies always attend to your claims without dispute in a timely manner, but that’s just not true. You want to do everything you can to ensure that you’re hiring an agent or company who will treat you, your property, and your tenants professionally.

The best way to avoid getting mixed in with a sneaky or stubborn insurance company is to screen prospective agents well. Make sure that you are asking the right questions and you feel satisfied with their answers. Look for an insurance agent that treats you like a human being and is concerned with getting you the best deal and the best coverage. For more ideas on screening insurance agents, see this blog post.

Look for Insurance Packages

Often times, insurance comes in packages in the rental world, and you can save a fair amount of money on a policy if you bundle different types of insurance together. For example, many insurance companies will offer you a discount if you bundle your landlord insurance and homeowner insurance for multiple properties in the same policy. These kinds of incentives are the best way to cut costs on this necessary measure.

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September 24, 2018

When it comes to investing in real estate, there are plenty of options. You can buy single-family homes, multi-family homes, apartments, townhomes, condos, vacation rentals, commercial properties, even tiny houses! But there’s one unique, yet potentially lucrative option you probably haven’t considered: mobile home parks.

When most people think about mobile home parks, a lucrative investment isn’t typically the first thing that comes to mind. Because of the price point and stereotypes associated with mobile homes, it’s generally assumed that there’s no money to be made here. However, you should be wary of coming to this conclusion without first doing your research.

There are lots of pros and cons associated with mobile home park investing – and it’s possible that the former outweigh the latter. We’ll attempt to set the record straight in this article.

The Advantages of Investing in Mobile Homes

“Mobile homes obviously have a reputation of being less valuable than traditional site built homes, and in many respects they are. To many unseasoned folks this translates as mobile homes being less profitable and therefore less worthy of our respect,” investor John Fedro writes. But what few outside of this niche realize is that there are lots of advantages to these investments. Let’s check out a few of the major ones:

1. Less competition

“We do not have to compete with all of those investors who advertise: ‘I Buy Ugly Houses.’ We do not have to compete with new investors who just purchased a No Money Down type course from some late night infomercial. Just as we were skeptical in the beginning, many others are, too. Mobile home investors are comparably fewer and farther between,” investor Tony Colella explains. This limited competition means there are more opportunities for those who are serious about investing in mobile home parks.

2. Less capital

Investing in a moderately priced single-family home in an average market could cost you $200,000. After you make a down payment and account for all of the taxes, fees, and insurance, you could very well pay more than $1,000 in monthly mortgage payments. Because mobile homes are much cheaper, you might only have to pay $200 or $300 for a mortgage. If something were to happen and a tenant were to leave, it’s much easier to cover this small payment out of your pocket.

3. Steady demand

Mobile homes are essentially recession-proof. When the rest of the real estate market gets hit hard, mobile home demand suddenly surges. Cost-effective living is always in demand, which makes it great for balancing out your portfolio and income stream.

4. Lower turnover

Believe it or not, the turnover in a mobile home park is usually much lower than in apartments or single-family residences. Whereas tenants in the latter group often leave after just a year or two, mobile home park residents stick around for longer – largely due to the cost of moving.

When you combine these factors with some of the challenges found in traditional real estate investing, it’s easy to see why some people have found tremendous success with mobile home parks. Perhaps you could as well?

The Disadvantages of Investing in Mobile Homes

If you look at all of the aforementioned benefits in isolation, it’s easy to get the picture that mobile home park investing is an idealistic investment. However, it’s not all that it’s cracked up to be. You also need to be aware of the disadvantages (or cons) that come with this form of investing. Take a look at three of the biggest ones:

1. Lack of financing

It’s much harder to get financing for mobile homes. In fact, you’ll be hard pressed to find a traditional bank or credit union that will give you a mortgage. Not only does this require creativity on your part – forcing you to find hard money loans – but it can also result in higher than average interest rates. (If you’re able to pay in cash, this obviously becomes a moot point.)

2. Depreciation

Mobile homes depreciate at a much faster rate than an apartment or single-family house. This could be viewed as a pro or con, depending how you look at it. While it may be beneficial from a tax perspective, it’s ultimately bad in terms of resale value. This is something you have to spend time thinking about as you consider your ROI and exit strategy.

3. Clientele

Stereotypes are dangerous, but let’s not pretend they don’t exist. In many cases, residents of mobile home parks are living below the poverty line. While this is fine, it’s sometimes difficult for them to make ends meet. In this sense, it can put increased stress on you to collect rent on time. If you can’t collect rent on time, you risk losing money on your investment.

Perhaps the biggest risk with mobile home park investing is that the exit strategy isn’t always as clear-cut as single-family homes or apartments. Due to the difficulty of funding, you can’t simply sell a mobile home to anyone who is interested. You generally need to get creative.

“While the laws have changed in recent years and selling a home with seller financing is strict, the ability is not dead,” Fedro explains. “With this said your ability to create an exit strategy of selling a mobile home for a large cash-payday will have to be properly understood and due diligence preformed before any purchase is made.”

Whether the pros outweigh the cons is often a personal matter. You have your own set of financial goals and must determine what you’re trying to get out of a mobile home park investment.

Total Property Management, LLC

At Total Property Management, LLC, we love real estate and enjoy helping our clients manage their income producing properties in a manner that’s cost-effective and stress-free.

If you’re interested in getting your feet wet and trying out real estate investing, don’t let an issue like time hold you back. We can make your job easy by handling all of the time-consuming tasks and heavy lifting for you. Contact us today to find out more!

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September 17, 2018

Real estate investing – and landlording in particular – is widely misunderstood by the general public. For instance, it’s often assumed that being an ethical landlord and running a profitable business are mutually exclusive concepts. And despite the fact that many landlords perpetuate this ideology, it’s simply not true. If you put your mind to it, you can be ethical and profitable.

What Does it Mean to Be Ethical?

“Being ethical means conforming to accepted moral standards,” Keith Dooley writes for Bizfluent. “Applied to the work environment, it means that an ethical person has a higher standard than just avoiding a certain behavior or practice because it is illegal. What matters is that it might be the wrong thing to do morally.”

In other words, it’s possible to follow the law and stay within the boundaries (in terms of rules and regulations) yet still act unethically. Sometimes, doing the ethical thing requires you to go above and beyond what is expected – merely because you have a set of internal guidelines that tells you what’s right and wrong.

6 Ways You Can Be Ethical

If we’re being honest, there isn’t always ethical behavior in the real estate world. Greedy investors and slimy landlords typically look out for their own best interests and don’t care about who gets hurt along the way.

But you don’t have to be most people. There are plenty of ethical landlords in this industry.  If you’d like to learn more about what it looks like to be ethical and profitable, read on. We’ll provide you with some practical tips to help you achieve this goal.

1. Develop Straightforward Contracts

A contract can be legal, but that doesn’t mean it’s necessarily ethical. While there’s definitely a need to protect yourself with various clauses and stipulations, be wary of including confusing language that tenants might not understand.

Lease agreements should be as simple and straightforward as possible. These documents shouldn’t require a tenant to hire a lawyer in order to interpret. The language ought to be clear and concise, with no fine print or confusing jargon.

2. Be Reasonable with Rent Increases

Rent increases represent one of the biggest grey areas in landlording. It’s poor business not to increase rents in order to reflect going market rates, but you also don’t want to be greedy and victimize your tenants.

The key is to raise rents incrementally. Somewhere in the 1 to 5 percent range (annually) is considered reasonable (assuming market rates have risen accordingly). On a $1,500 rent, that would be an increase of $15 to $75 per month. What’s not reasonable is a 25 percent rent increase, which would take rent from $1,500 to $1,875. (While this might technically be legal, it’s not ethical.)

The law states that you have to give tenants reasonable notice when a rent increase is coming. In most states, the law is 30 days. But once again, compliance isn’t always the goal. You’re trying to be ethical.

“If you can, give tenants a 60-day notice instead of just 30 days,” suggests Kevin Ortner, an expert in property management. “This will give the tenant more time to prepare for the increase and allows them a chance to shop around. If your increase is in line with market rates, they’ll see that there’s no better deal to be had. So, get those notices ready early.”

3. Do Proper Maintenance

Depending on the letter of the law and what sort of language is included in your lease agreement, you’re required to handle certain property maintenance tasks for your tenants. Then there are other maintenance issues that you don’t technically have to get involved with. Ethically, though, you should consider what’s right and wrong.

Take an inefficient AC system as an example. Technically, the AC system works. The problem is that it’s extremely expensive for the tenant to run. While you could tell the tenant to suck it up, is that really ethical? The right thing would be to fix the system – even though you don’t have to.

4. Respect Privacy

An ethical landlord understands the importance of respecting a tenant’s privacy. Local laws may permit you to enter your renter’s residence in order to perform a repair or inspection, but don’t do it unannounced. Give tenants their space and don’t overstep boundaries.

5. Show Some Leniency

A good tenant pays rent on time. But even the best tenant is going to occasionally make a mistake or have an issue where they miss a payment by a day or two. While it’s important to say something and correct the behavior, show a little leniency. Don’t file eviction paperwork or threaten your tenants.

6. Don’t Nitpick on Move-Out

The move out process is often one of the biggest points of contention between landlords and tenants. Tenants want to get their security deposits back, while landlords typically look for any excuse to keep it.

If a tenant hasn’t taken care of your property and leaves broken appliances or big holes in the wall, you certainly have the right to keep part or all of their security deposit (and that’s the smart thing to do). However, don’t nitpick over small things like tiny nail holes from pictures, or a small carpet stain in the corner of a room.

If your goal is to be an ethical landlord who cares for your tenants, yet still makes the bottom line a priority, be cognizant of your interactions and relationships – both personally and professionally. The people you choose to surround yourself with will either help or hurt your cause.

At Total Property Management, LLC, we offer exceptional property management services at competitive rates. But we also pride ourselves on our honesty and transparency. We have a strict set of moral guidelines that influence our decisions and put our clients first.

If you’re interested in learning more, please contact us at your earliest convenience. We’d be happy to provide you with a free property analysis.

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September 10, 2018

As the owner of a property, you’ll be fully in charge of its renovations—which means you’ll be the one to spend the time and money making the renovations, and the one earning the benefits from them. If you want to maximize the profitability of your property (and limit your risks in the process), you’ll need to be discerning about which renovations you take on.

Generally, a renovation will be “worth” doing if it does one of two things:

It makes the property more attractive to tenants. If your property looks better to prospective tenants, you’ll be able to fill your vacancies faster, your current tenants will be more likely to stick around for a longer period of time, and you’ll also be able to charge more rent. That means you’ll make yourself more profitable throughout the duration of your property ownership.

It objectively increases the value of the property in the long term. Some home renovations will carry a return on investment (ROI) near 100 percent, which means you’ll increase the value of your home by almost as much as you paid for the renovation. Combined with even a slight increase in tenant interest, this could easily make the renovation “worth” doing.

That being said, which renovations are most likely to accomplish one (or both) of these goals?

Curb Appeal

The first thing most tenants will see when evaluating your property is the front of the house or building. The “curb appeal,” or aesthetic of the exteriors, is going to form their first impression and potentially make or break the deal. Tenants will be willing to pay more for a property that looks pretty on the outside—which means anything you can do to beautify the exterior will probably be worth it (especially since many of these upgrades are inexpensive). Invest in a fresh coat of paint for the siding if you can, and make sure to keep the lawn in order. Adding flowers and other greenery is a great way to close the deal here—and it won’t require much time or money.


According to HGTV, kitchen remodels are capable of returning up to 93 percent of your total investment—meaning your total out the door cost (once you sell the property) will be approximately 7 percent of what you originally paid. Kitchens are also a powerful selling point for prospective tenants, because they’re the main area for eating and socializing, and should be a beacon of cleanliness. New appliances, preferably stainless steel, can make your kitchen seem much more modernized, and enable you to charge more in rent. New countertops and sinks will also be beneficial. It may be costly, but it will eventually pay for itself.


The next area most tenants evaluate is usually the bathroom, where they’re going to spend most of their time cleaning up and getting ready for work. It might cost you a few thousand dollars to put in a new shower, toilet, sink, and vanity, but your prospective tenants are going to be impressed by the showcase here. Even if they aren’t fully sold by the new fixtures, they’ll probably be willing to pay more in rent because of it.


If your property already has windows that were built within the last decade or two, you probably won’t need to replace them. If they’re older than that, you can consider window replacement as one of the most valuable remodeling moves you can make. New, energy-efficient windows will be easier for your tenants to open and close, which can be a luxury compared to old, sticking windows. They’ll make the apartment more energy efficient, which means lower utility bills, and the double-paned glass will be able to filter out more sound (which is important for urban buildings). On top of that, new windows carry a high ROI for the overall value of your home.


A new roof will cost you a few thousand dollars, but if your roof is in questionable shape, it’s worth the upgrade. No tenant is going to spend much time evaluating your roof, but if you proactively prevent a leak, you could save yourself tens of thousands of dollars in future repairs—and you’ll increase the value of your home while you’re at it.

Heating and Cooling

No tenant wants to be excessively hot or cold, so make sure your unit is equipped with a solid heating and cooling system. If one component of this system isn’t working correctly, the repairs and renovations necessary to make it operational are probably going to be worth it. Otherwise, you’ll find yourself with a ridiculously high tenant turnover rate.


The aesthetics of curb appeal also apply to the color of the interior walls. A fresh coat of paint will make the interior of your apartment or home spring to life and seem more modern; it will also cover up any damage or marks left by previous tenants. Best of all, this is probably a “renovation” you can handle yourself, for less than a few hundred dollars of paint and materials.


Stained carpet or damaged linoleum can make even a respectable living space seem dirty and worn. Replacing those floors with hardwood or nice carpeting can instantly increase the value of your home. You’ll likely spend a few thousand dollars here, depending on the materials you choose, but the increase in rent prices will probably have it paid for within a year or two.

Any Ongoing Maintenance

It’s also worth mentioning that any ongoing maintenance or repairs you need to do to make your tenants happy and your property livable are worth making. They’re bound to spring up from time to time, and they’ll likely range from mildly annoying to painfully expensive, but they’re always worth taking care of proactively to prevent any further damage and protect yourself from any legal issues.

There are many home renovations, repairs, and upgrades that can simultaneously increase the value of your home and increase the rent you’re able to collect from tenants, but it takes a lot of work to maintain. If you’re interested in getting a little help, make sure to contact TOTAL PROPERTY MANAGEMENT, LLC. We take care of your property for you, so you can sit back and keep collecting rent, hassle-free.

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September 4, 2018

Novice landlords often absorb the myth that any income earned from your rental properties is profit. If you’re realistic, though, there’s a lot more to the picture.

The income you earn from each unit may partly qualify as profit, but a good percentage also goes back into the property; at least, it certainly should. For starters, you have predictable expenses such as taxes, mortgage payments, insurance, and utilities.

But there’s also a scary category called “unexpected expenses” that you’ll plan for in advance if you’re smart. Maintenance will be a big chunk of that unexpected expenses category, and experienced landlords recognize that they have to earmark a portion of their income for upcoming repairs and improvements.

If you don’t have that extra savings, you’ll be in trouble the minute something breaks down. Wise landlords develop a strong budget for the maintenance needs of all their rental properties. If you want to be one of those, consider the following strategies.

Try an Easy Formula

It’s not possible to guess accurately how much you’ll spend on maintenance in a given year. But many landlords use one of several useful formulas to arrive at a ballpark figure. Here are three formulas property owners commonly employ.

Square Footage

Many landlords base the amount to be spent on a property on the total square footage. Typically, the owner will designate $1 per square foot to yearly maintenance costs. This means that a 2,000 square foot rental will require $2,000 a year budgeted for maintenance.

One Percent of Property Value

This guideline encourages you to budget one percent of the property’s total value for maintenance every year. In simple terms, that means if you own a property that’s worth $100,000, you can plan a $1,000 yearly maintenance budget. The actual dollar amount spent might be higher or lower, but this is a useful estimate in a pinch.

Operating Expenses Percentage:

Some property owners also base their yearly savings requirements on a percentage of one month’s operating expenses. Typically, the cost of operating a rental is between 35 and 80 percent of your rental income.

You can calculate such expenses based on one month of tenant occupancy. Let’s say you collect $1,200 in rent each month and your expenses are $600. That means you have an operating expense percentage of 50 percent.

Not all of that amount will be spent on maintenance, but you can assume about 25 percent of your monthly expenses are maintenance. Take that cost (in this case, $200) and multiply it by 12 to get the annual cost. In this case, you should be saving $2,400 a year for maintenance costs.

Other factors will influence these formulas. For example, a home built in 1900 will probably require more maintenance than one that went up in 2010. You might also have a property that attracts a higher grade of tenants, so it may require greater maintenance to keep them satisfied and willing to stay.

In those cases, you might budget 2 percent of the home’s value or $2 per square foot for a home you think might require more maintenance. Neither formula is perfect, but they offer a start, and as you gain more experience, you can easily alter your formulas to arrive at more accurate estimates of yearly maintenance costs.

Break It Down

These formulas work well for some, but they entail more guesswork than some landlords are comfortable with. If you want a more technical discussion of maintenance, factor in the variety of typical expenses and factors that are likely to affect yearly costs.

You can create your own formula by breaking down your expected costs for each facet of the property. This is a time-consuming process, obviously, and it still involves a lot of guesswork, but it will enable you to arrive at a more accurate figure for yearly maintenance costs.

Here are some details you’ll probably want to consider for this formula.

Fixed Maintenance Costs

Sometimes, you’ll have fixed maintenance costs, such as a property management fee, yearly fireplace inspection, homeowners association fees, and so on. Start by identifying all the fixed expenses before moving on.

Routine Maintenance

Each residence will require routine maintenance every year. This might include exterior cleaning, clearing out the gutters, a professional cleaning after a tenant leaves, grass cutting, landscaping expenses, and similar costs.

It will also include seasonal maintenance such as pruning trees and aerating grass. List all the maintenance you’d like to apply to your property routinely and add that to your calculations.

Appliance Maintenance

You can’t assume your tenants will perform regular maintenance on their appliances, even if you ask them to clean out the dryer lint traps and regularly scrub their oven interiors. Many landlords schedule regular appliance maintenance to make sure it gets done.

This may well include routine cleanings and inspections of HVAC systems, refrigerators, washers and dryers, stoves/ovens, sump pumps, etc. Assess the costs of regular cleaning and inspection for your big-ticket appliances and add that to your yearly estimation.


At some point, you’ll have to replace elements on your property, such as the appliances, flooring, roof, and paint. Try to calculate the age and wear on each of these features and estimate the potential cost of replacement in the coming year.

Emergency Maintenance

Broken air conditioning in 100-degree weather, a leaking water heater, and other emergency maintenance issues will probably surface, no matter how prepared you might be for such eventualities. Routine maintenance will help to prevent some of them, but it’s also good to be prepared for the unexpected.

Property Damage

A tenant might destroy your rental property, whether intentionally or by accident. The security deposit can cover some of it, but it might not cover all. You probably have insurance to cover major destruction, but if the damage is small, you might not wish to file a claim and risk making your rates go up. Having a contingency fund in place for potential damage can be far more preferable.

Cleaning Costs

The odds are a tenant or two will move out this year, and you’ll need a professional cleaning before the next tenant moves in. The security deposit should cover cleaning costs, but it’s not always enough, depending on the situation. Having a little cash in your pocket for regular cleanings will save you time, bigger costs, and hassle.

Other Factors to Consider

Obviously, it’s never simple to calculate maintenance for a rental property. There might be other factors you’ll want to consider, such as:

The type of property (i.e., commercial, single-family home, multi-family complex, etc.)

Age of the property

Condition of the property

Climate/common natural disasters

Flood zone

Likelihood of pest infestations

Although you’ll have insurance to cover some major property damage, consider each of the above factors and how it could affect your budget. You might end up having to adjust your original formula substantially.

Need help? Hire a property management service like Total Property Management. We offer maintenance and repair services in the Greenville and surrounding areas. 

If you’re interested in handing over the maintenance headaches to a highly professional management company, contact Total Property Management today for your free consultation!

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An ongoing series of informational entries

Should you Furnish Your Property?

August 27, 2018

To furnish or not to furnish – that is the question every landlord faces when considering how to market their rental property. While there is no simple answer to this question, there are a number of good reasons to furnish your property. Here are 6 ways landlords can benefit from furnishing their rental properties and some consideration of the downsides.

1. Furnishing Narrows Your Target Market

Pre-furnishing your rental properties is a great way to target a specific group of tenants as your ideal occupants. In particular, furnished rental properties appeal to people moving from a significant distance as well as young tenants renting their first place. For these groups, transporting furniture cross-country or buying an entire property worth of furniture at once may simply be out of the question due to cost. A slightly higher rental rate per month is often much more manageable.

2. Furnished Apartments Rent For More

Furnished properties are in high demand, and the combination of convenience and limited availability means that these properties list for more on the market. While there is obviously an initial financial outlay to furnish these apartments, that amount can be quickly recouped by increasing the rent.

What’s more, by choosing your furniture investments carefully – selecting items that can hold up to wear and tear and will last for years – landlords can easily make a significant additional profit by furnishing a property. Even with the need to occasionally replace certain staple items like tables and chairs, the overall financial picture tends to benefit landlords.

3. Furnishings Can Be Tax Deductible

As an independent business owner, landlords can benefit from certain tax breaks and deductions. By choosing to furnish your rental property, you are investing in a consumable product necessary to your business, and the purchases can typically be deducted as business costs. Since self-employment taxes can be otherwise onerous, most landlords are looking for any benefit or break that can save them money. Furniture investments can be just the break you need.

4. Pre-Furnished = Pre-Staged

One of the challenges that comes with advertising properties for rent stems from the issue of staging. Staging is the process of setting up a property with furniture and accessories that will make it look appealing. Often landlords don’t have many options when it comes to staging – they either take pictures of whatever the current tenant has put in the apartment or display only images of empty rooms. Neither of these make for great marketing. When you choose the furnishing, you also control your public image.

5. Décor Creates A Standardized Identity

As a landlord furnishing a property, you have many potential options. Some landlords may choose generally neutral items – brown couches, wood tables, neutral carpeting, and an overall beige look. Other landlords, however, take advantage of pre-furnishing properties by offering furniture with thematic features, often reflecting the local culture. 

6. Furnishing Can Reduce Maintenance Needs

It’s remarkable how much damage moving furniture in and out of a property can cause to the structure. Whether its chips and dents in the walls, carpet wear and tear, or scraped tiles, moving furniture is a hazard. This is especially the case when tenants attempt to move large pieces of furniture into a small places not built to handle them. Many landlords who pre-furnish properties find that the property maintenance needs are greatly reduced, and that also means reduced costs for you.

The Downside Of Furnishing

While furnishing your rental properties can yield great benefits for landlords, there are certainly reasons to skip furnishing and allow your tenants to take on that task. One of the most obvious reasons is related to upkeep. As a landlord, you already have extensive cleaning responsibilities when transitioning between tenants. By adding furnishings to the mix, landlords will also need to steam clean couches, check tables and chairs for damage, and decide what to keep, what to clean, and what to replace entirely. Many landlords simply aren’t interested in taking this on.

Another reason some landlords resist furnishing their properties is because they don’t want to manage irresponsible first time renters or short-term vacation rentals that can impinge upon space that could otherwise be occupied by a long-term tenant. By leaving properties unfurnished, landlords can narrow their potential rental pool to those who have experience renting and are choosing a place to settle down.

Some landlords choose to furnish their properties in order to open up more options – they can provide both furnished and unfurnished properties and attract a more diverse group of potential renters. Since the market for furnished properties isn’t saturated, typically they remain in high demand. Unfortunately, in some cases, unfurnished properties simply rent more quickly and in these cases landlords may find themselves having to store what furnishings they’ve purchased. While storage space for one property's furniture may not be a huge cost in the grand scheme of things, it can feel unnecessary and frustrating when landlords find themselves shelling out for garage space.

For landlords sitting on the fence about this issue, there is an option between furnishing your rental properties and leaving them bare: providing just the essentials. This strategy is a good one because it places some responsibility on the tenant while also easing their transition and increasing rental income. Landlords who provide a few lamps, a couch, a mattress, and a table and chairs also cultivate goodwill on the part of their tenants, while still allowing tenants to make the space their own.

Leaders In Property Management

If you’re a Greenville area landlord who needs property management assistance, contact Total Property Management today.  We can help you to decide how to best situate your rental properties to attract tenants and keep them happy. With experience, we can guide you to the perfect solutions to make your property stand out from the pack.

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8 Safety and Security Tips For Landlords

August 20, 2018

When you live a quiet, comfortable life without much conflict or trouble, it’s easy to feel like the world is good and everything is fine. However, when you start to interact with people from all different walks of life, you’ll realize that not everyone has the same good intentions and peaceful mentality. Don’t let this make you pessimistic, but do be cautious.

As a landlord, you have to hope for the best while expecting the worst in every situation. From a safety and security perspective, this means being vigilant of who you’re interacting with and what risks you face in each situation.

You may find the following tips helpful:

1. Carefully Screen Tenants

As a rule of thumb, you always want to screen tenants as carefully as possible. While most landlords simply do this to make sure they’re getting someone who will pay their rent on time, it’s equally important to check into a prospective tenant’s background.

It’s illegal to run a background check on a tenant without first getting their signed consent, so make sure you do this on your application form. If your application doesn’t have verbiage that asks for consent, be sure to provide a separate release form.

2. Always Let Someone Know Where You Are

As a landlord, one of the riskiest parts of your job is that you often find yourself behind closed doors with people you don’t really know that well. Whether it’s a property showing, maintenance request, or complaint, you’re often dealing with people in one-on-one situations.

In order to protect your safety and best interests, you need to make sure at least one person knows where you are at all times (or at least has a schedule of your day’s events). If something were to ever happen to you, this will serve you well.

3. Trust Your Instincts

It’s really important that you trust your instincts. While the vast majority of your interactions with tenants and other people will be fine, listen to that little voice in your brain that tells you something isn’t right.

“Beware of those who knock on your door at strange hours, either late at night or early in the morning. Again, no matter who they say they are, ask them to make an appointment at a more reasonable time,” Lew Sichelman writes for the Los Angeles Times. “If someone says he can view your house only at this particular moment, don’t believe him.”

4. Be Smart With Showings

While most landlords will never encounter a problem with a property showing, you should still be on high alert. In order to avoid finding yourself in a compromising situation, heed the following advice:

Only schedule showings during daylight hours.

Always arrive before the prospective tenant and turn on all lights and open up all blinds. If there is a storm door, open up the inside door so that neighbors can see through the storm door.

Try not to turn your back on a tenant when showing the property. Always keep the individual in front of you and don’t walk into a room first. This is a simple safety tactic that helps you stay more aware of your surroundings.

Always try to schedule multiple showings back to back (and let them know you’re doing this). Not only is this efficient, but it ensures you aren’t alone for long.

5. Don’t Use Your Home Address

It’s best not to use your home address for communications with tenants and prospective tenants. If you need to collect rent, it’s best to use a P.O. box, drop box, or electronic deposit system.

6. Be Prepared to Defend Yourself

While it’s highly unlikely that you’ll ever be put in a position where you need to protect yourself from physical harm, it’s important that you know how.

Some landlords find it empowering to take a self-defense class to learn the basics of fending off an attack. Others choose to use their second amendment rights to carry a concealed handgun. If you feel like either of these options will make you safer, feel free to pursue them.

7. Know How to Deescalate Arguments

If you’re a landlord for long enough, you’ll occasionally find yourself in the middle of an argument with a tenant. These arguments typically have to do with rent payments, repair requests, or neighbor complaints. Either way, you need to know how to deescalate these arguments before they get too serious.

Arguments usually escalate because we let our emotional minds take over in a heated situation. While it can feel good to snap, yell, or say something snarky, it usually makes the argument worse.

“Try your best to ignore the emotional content of the other person’s argument (including personal insults or attacks) and focus on the core issue that requires working through toward a compromise or concession,” psychologist John M. Grohol suggests.

8. Don’t be Naïve

Finally, don’t be so naïve to think that everyone has your best interests in mind all of the time. While someone may seem kind, friendly, and safe, you have to remember that people are good at putting on an image.

Do you really know the tenant you’ve met twice and briefly communicate with once every couple of months? Probably not. Stay on guard and take everything people say or do with a grain of salt. You’re providing a place for a tenant to live. You aren’t called to be their best friend.

Total Property Management

At Total Property Management, it’s our goal to make your life as a Greenville landlord easier, safer, and more profitable. Through our comprehensive property management services, we allow you to experience the rewards of being a landlord without having to be directly involved in all of the minor details and time-consuming tasks that so often turn people away from managing real estate.

For additional information on how we can help you achieve your real estate goals, please contact us at your earliest convenience. We’d be happy to offer you a comprehensive property evaluation.

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Seven Tips To Help You Get Over Your Fear of Real Estate Investing

August 13, 2018

The ROI of real estate investing is well known. In fact, you’ll be hard pressed to find any investment vehicle that delivers a higher return than real estate over a three-, five-, or ten-year period.

So, why do so many people with the means to invest in real estate never give it a go? Contrary to popular belief, it’s not laziness or complacency. In most cases, a failure to invest has more to do with fear than anything else.

7 Tips for Overcoming Your Fears

Investing in real estate can be scary – there’s no question about it. It typically involves a large sum of money (relatively speaking) and, at least the first time around, an enormous amount of uncertainty. Most people are okay with putting up a large sum of money for something or taking on some uncertainty, but they normally don’t look for situations in which both are involved at the same time. Unfortunately, real estate investing happens to exist at the convergence of these ideas.

There’s no way to completely eliminate risk in real estate investing, but there are ways to overcome your fear of that risk. So, without further ado, let’s investigate some of the practical action steps you can take.

1. Take Inventory of Your Fears

In order to overcome your fears, you have to first identify them and acknowledge they exist. We’ll call this taking inventory of your fears. In an effort to prime your brain, here are some of the most common fears people have:

Not having enough money

Losing money

Incorrectly timing the market

Unforeseen issues with a property

Not having time to manage the property

You may have all of these fears, or yours may fall into totally different categories. The point is that we all have them and must be honest enough to acknowledge their presence.

2. Imagine the Worst-Case Scenario

Once you’ve identified your fears, you can take a moment to be a pessimist. Try imagining the worst-case scenario. If everything went wrong – which is highly unlikely that it will – what would the result be?

Most people realize that the actual worst-case scenario isn’t nearly as bad as they assume. Sure, you might lose money, or your pride may take a hit, but you’ll still be standing at the end of the day. It’s not that nothing bad can happen, but that the negatives aren’t life-threatening (and generally they aren’t anywhere close.) Once you realize this, everything else sort of pales in comparison.

3. Educate Yourself

Imagining worst-case scenarios gives you a sort of baseline to work with. From here, you can begin to take proactive steps that will help you avoid ending up in these scenarios. And at this stage, education is the primary vehicle through which you’ll grow.

There’s an abundance of knowledge on the internet and you can begin educating yourself with nothing more than a computer and an internet connection. Gather information from as many different resources as possible and always be of the mindset that there’s more to learn.

4. Build a Support Network

Reading a book will help you gain a bit of confidence. Immersing yourself in an online message board or chat room will grow your confidence even more. But if you really want to feel like you’re moving in the right direction, you need to build up your own personal support network of people who can answer questions, provide assistance, and offer guidance on the issues you’re dealing with.

5. Focus on a Specific Niche

A lot of people shrivel up and succumb to paralysis by analysis as a result of not knowing what they want to do. They can’t decide if they want to invest in land, single-family homes, multi-family homes, apartment buildings, mobile home parks, house flipping, wholesaling, etc. As a result, they’re exposed to a fire hydrant of information that eventually causes them tap out.

In order to overcome your fears, you need to focus on a specific niche (at least initially) and block everything else out. This will help you build your confidence and expertise.

6. Do Your Due Diligence

Have ever heard a real estate investing guru say something like, “Don’t be afraid. Just do your first deal.” While there is a hint of truth to this, be careful not to invest prematurely. There’s something to be said for doing your due diligence and eliminating as many risk factors as possible. The greatest antidote to your fear of real estate investing is finding success on your first deal. From this point on, you realize that success is possible and you’re willing to do it again and again.

7. Move Towards Your Fear

Have you ever had a fear in your life – such as a fear of an animal, like a dog or cat – that suddenly dissipated once you were actually forced to confront that fear? Research has shown that being exposed to the thing that you’re afraid of actually has a way of making it seem less intimidating. The idea is that most fear isn’t rooted in reality – something you discover when you actually experience it firsthand – which is why it’s a good idea to run towards your real estate investing fears.

“The objective here is not to eradicate fear. Fear is important,” real estate professional Julie Broad explains. “The day you stop fearing you could make a mistake is almost always the day you screw up big time. Fear will keep you checking in to make sure you’re taking precautions. Let fear do it’s job to keep you safe but do not let it anchor you.”

Total Property Management, LLC

When it comes to hiring a property management service for your investment properties, you have options. There are a variety of individuals and companies to choose from. Some will offer you a cost-effective price point, while others will provide lots of different services.

At Total Property Management, we don’t force our clients to compromise. We offer a comprehensive selection of property management services at a competitive price point that allows you to keep more of your profits. For additional information, or a free property analysis, please contact us today!

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Our First Blog Entry

August 6, 2018

As a landlord, one of the biggest stressors is collecting rent. Even if it typically gets paid on time, you’re still left with a little anxiety at the beginning of each month. The reality is that it’s just not efficient to collect rent through the mail or in person. If you want to make the process as safe and painless as possible, you need to consider online rental payments.

How Online Rent Collection Works

Is there anything that the internet hasn’t changed? Whereas landlords once had to wait on checks to arrive in the mail each month, it’s now possible to electronically send and receive payments in a matter of seconds.

Online rent collection is actually really simple. Think of it like any traditional online bill payment system that you would use to pay your mortgage, car loan, or cable bill. Rent payment platforms draft money from the tenant’s bank each month and transfer it to your account. It’s quick to set up, can be automated, and requires very little setup for either party.

If you handle all of your landlord duties on your own, you’ll have to find a stand alone rent collection solution. There are a handful of good choices available, with both free and paid options. Many landlords swear by Cozy, a free platform, but there are plenty of other choices, including Appfolio, Buildium, and Rentec Direct.

If you work with a property management company, there’s a good chance they have an online rent collection option in their package. Either way – whether you’re on your own or you use a property management company – it’s a good idea to leverage an online rent collection solution.

Why You Need to Collect Online Rental Payments

As you can likely deduce from how rent collection solutions work, automatically collecting rent online is extremely valuable. Just how valuable, though? Here are a few of the top benefits you’ll enjoy after transitioning from manual collection to online collection:

1. Get Paid Faster

Every landlord wants to get paid on time every month, yet few actually do. This doesn’t always mean you have terrible tenants in your properties. Sometimes it’s just the nature of manual rent collection. For local landlords, it can take a day or two to collect rent checks through the mail. For out of town landlords, that time frame may extend to three, four, or even five days.

When you use an online rent collection solution, there’s no delay. The rent arrives in your bank account within seconds of leaving the tenant’s account. How’s that for getting paid on time every month?

2. Fewer Excuses

Late rent excuses are extremely common. In fact, it’s incredible how many different and unique excuses a single tenant can come up with. Have you heard any of the following?

• “I sent my check last week. The post office must have lost it.”

• “My daughter just had a baby and I had to help her out.”

• “I’m still waiting on my check from the government, it must have gotten lost.”

• “My kids just started school, I’ll have the money next month.”

• “Sorry, the first of the month was on a Sunday.”

• “The weather was bad, so I didn’t want to drive over and drop off the check.”

• “We decided we’re going to move out and figured we didn’t have to pay this month.”

While some of these are humorous, the reality is that late rent payments are never funny. And honestly, handling late rent excuses time after time gets pretty old after a while. That’s why online rent collection is such a beautiful thing. It removes any opportunity for a tenant to come up with an excuse. Rent is automatically drafted each month and if you don’t get paid, you know it’s because there’s no money in their account.

3. More Convenient for Everyone

paying rent online with your cell phone and credit card

Online rent payments aren’t just more convenient for you, they’re also easier on your tenants. They don’t have to remember to write a check, buy stamps, and place the envelope in the mailbox every month. Or, if they typically drop off their check in person, they don’t have to spend time driving to your home or office.

From your end, you don’t have to wait for the check to arrive and then deal with cashing it. The payment simply shows up in your account every month without any effort on your part. It’s simple, convenient, and streamlined.

4. Safer and More Secure

Collecting rent through the mail isn’t the safest strategy. Checks can get lost, stolen, or misplaced. However, when you collect rent via an online payment solution, the money is directly transferred from the tenant’s account to yours. This direct deposit nature of the system means there’s much less risk associated with collecting payments.

5. More Consistency

If you have tenants who pay on the same day every month, you’re lucky. Most landlords have to deal with inconsistent rent collection. One tenant may deposit their check on the 30th of every month, another on the first, and another on the third. When you’re collecting rent, this makes bookkeeping a little more challenging. Things can get messy and disorganized – especially if someone doesn’t pay at all.

When you collect rent online, you can standardize collection. For example, you can set up all payments to process at 10am on the first of the month. This simplifies your accounting process and lets the tenant know exactly when their rent will be debited.

Being a landlord comes with a lot of responsibilities. The more of these tasks you can delegate or remove from your plate, the better. At Total Property Management, we understand this. That’s why we offer extensive property management solutions for Greenville landlords that don’t have the time to deal with all of the time-consuming tasks that come along with owning and managing rental properties.

If you’re in need of a property management team that can handle rent collection, tenant screening, property marketing, and everything in between, let us know! We’re the premier property management company in the area and would love the opportunity to welcome you into the Total Property Management family.

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Six Simple and Effective Ways To Make A House Smell Good

July 30, 2018

Smell is a funny thing. All it takes is one whiff of something and your mind can be taken to a totally different place.

For many, fresh cut grass takes them back to summers playing baseball in the backyard. Popcorn is associated with movie theaters. That one perfume your best friend wears reminds you of high school prom. There are smells you don’t even know you’ve committed to memory until you encounter them again many years later – such as your grandparent’s house.

Whether you realize it or not, your house has a certain smell, too. For the most part, you’re oblivious to it. You spend so much time in your house, that you’ve grown accustomed to the way it smells. But every now and then, you’ll smell something that isn’t pleasant and you’ll start to worry: Does my house smell bad?

The truth is that your house has good days and bad days. However, it should be your goal to have more of the former than the latter. You want your house to smell good all the time – both for your sanity and for your guest’s sake.

Common Culprits of a Smelly House

In order to make your house smell good, you have to first understand what makes it smell bad. Some of the common culprits include:

Food. From spoiled meat in the refrigerator to stale bread in the pantry, food has a way of stinking up your house if not disposed of within the right time frame.

Clothes. Your teenage son’s pile of dirty clothes in his room is more than an eyesore – it actually stinks up the house and contributes to that musty smell that wafts from his room.

Pets. We all love our fury little friends, but they have a way of stinking up your house. Dogs, cats, birds…it doesn’t matter. If you have pets in the house, they will contribute to your home’s smell.

HVAC system. For homes with central air, the cleanliness of your air vents has an impact on the smell of your house. If they’re filled with dust and mold, all of the air released in your home will be contaminated on some level.

Lack of cleaning. If you’re not a clean freak, your house probably has dust, dirt, and other buildup from months or years of activity. As you may suspect, this can have an impact on the smell of your house.

Trash. You shouldn’t just take out the trash when it’s full. It also needs to be disposed of when particularly smelly items are thrown away.

6 Ways to make Your House Smell Good

When you’re cognizant of the different factors that influence your home’s scent, it becomes possible to eliminate stenches and make your house smell good around the clock. Let’s take a look at a few particularly effective strategies:

1. Keep Problem Areas Clean

Making your house smell good starts with maintaining a clean house. While you’re probably decent at keeping the main room of your home clean, don’t forget about those areas that don’t get as much use. This includes guest bedrooms, basements, and little study nooks.

By cleaning all rooms on a regular basis – not just when they’ve been used a lot – you can stay ahead of nasty smells and keep your house fresh.

2. Open Up the Windows

When you think about it, your house is essentially an enclosed capsule. While you have air blowing in through vents, you’re also trapping everything in between four walls, a floor, and a ceiling. If you want your house to smell better, you need to let in some fresh air every now and then.

Whenever the weather allows, open up some windows in the home – preferably on two sides, and let a breeze blow through. This forces bad air out and good air in.

3. Diffuse Essential Oils

By now, most people are catching on to the fact that burning candles releases toxins into the air. So while that Anthropologie candle may smell great, it might not be the best thing for air quality.

A healthier, safer solution is to diffuse essential oils. All you need is a diffuser, some of your favorite oils, and a little bit of water. Just a couple of drops will make your house smell good for hours.

4. Simmer Scents on the Stove

As you’ve probably noticed, whatever you’re cooking on the stove seems to affect the smell of your entire house. If you’re making something like cookies, this is great. If it’s broccoli, not so much. But who says you have to be making dinner to enjoy the benefits of pleasant cooking aromas?

A favorite trick of many homemakers is to simmer water in a small saucepan and add in things like cinnamon sticks, citrus slices, herbs, mint, or lavender.

5. Clean the Carpet

Carpet has a way of trapping smells – especially if you have pets. The problem is that you don’t always know unless you literally get on your hands and knees and smell it.

Before vacuuming your carpet, you may try sprinkling a combination of baking soda and ground cinnamon (depending on the color of your carpet) and letting it sit for a an hour. When you do vacuum, you’ll spread this around and leave a nice smell behind.

6. Use Air Fresheners in Vents

While there’s no substitute for having your air vents cleaned on a semi-regular basis, you can help the air in your home smell better by attaching little air fresheners (the kind you would put in your car) to the outsides of vents.

Success is in the Details

When it comes to renting a house, most people feel like it’s all about getting the big picture right. But when you really drill down and look at the process, it’s apparent that success is found in the details.

At Total Property Management, we recognize the importance of balancing the big picture with the finer details and would love to help you lease your home. Contact us today and we’ll tell you more about how our flat fee rate and how we can make this oh so easy!

Our Blog

An ongoing series of informational entries

What Credit Score Should You Look For In A Tenant?

July 23, 2018

When you have a vacancy at your property, you’ll be tempted to fill it as soon as possible. But in most cases, it’s better to carefully screen your tenants, so you can be sure you fill the property with a candidate who will pay you consistently, on time, and preferably for as long a period as possible.

One of the simplest screening tools accessible to landlords is checking a tenant’s credit score. But what’s the best credit score to look for, and why is it so important in the first place?

Why a Credit Score?

A credit score, kept by the three main credit bureaus, is a numerical score typically between 350 and 850 (though this may vary based on the source) that indicates a person’s personal credit history. Generally, the higher this number is, the better.

A tenant’s credit score will oftentimes reflect their past fiscal responsibility. For example, frequent missed payments or delinquencies will have a negative impact on their score, while a history of good payment will increase it. A credit score can also change based on the amount of debt a person has, and how much credit they have available to them. In short, it can give you a rough indication of whether this person is likely to pay you consistently and on time, and how reliable they are in general.

How to Check a Credit Score

If you’re going to check a tenant’s credit score, you’ll need to have access to their full legal name, their previous addresses, their social security number, their date of birth, and preferably, their current employer. You can ask for this information on your tenant applications. From there, you can use one of the three main credit bureaus (Experian, Equifax, and TransUnion) to run a credit check.

Assuming you have that, how can you tell what’s a “good” score for tenants?

The Problem With the Ideal

Obviously, the higher the credit score is, the more fiscally responsible and the less risky a prospective tenant will be. A credit score of 720 to 850 is considered “excellent,” and typically has little to no trouble securing loans, making payments, and taking other financial actions. Similarly, a score of 690 to 720 is considered “good,” and is only a step behind “excellent.”

If you can get a tenant with a high credit score, you should probably nab them. The problem is, by the time most people get this good a credit score, they’re financially established enough to buy a place of their own—especially if it’s much cheaper to buy than it is to rent in your area. That means if you want a chance at filling your vacancies with reasonable speed, you’ll need to lower your standards a bit.

Your Target Range

The lower end of “good” credit scores and the “fair” credit score range (650 to 690) are good targets for landlords trying to fill vacancies. This range isn’t perfect; they’ve likely had some trouble with payments in the past, or might have significant standing debt, but they aren’t so far gone that they can be considered unreliable.

They might also have trouble pulling together the down payment money or paperwork necessary to buy a home, which makes them prime candidates as tenants.

The Benefits of Lower Credit Scores

Dipping into lower credit scores, in the “poor” range (below 650) is somewhat risky, but there are some potential benefits here. If you open your house to someone with a lower credit score, you may be able to charge more rent; people with problematic pasts may have trouble getting approved elsewhere. You might also be able to take advantage of a Section 8 housing program.

No Credit?

So what if a person has no credit? These people don’t have any significant financial history (good or bad) and are the tenant equivalent of a wild card. You shouldn’t base your decision entirely on a person’s lack of credit, though objectively, they represent a higher risk than someone with an excellent credit score. You’ll have to rely on other variables and indicators of financial responsibility to flesh out your decision and make an objective call.

Other Variables to Consider

No matter what type of credit score range you’re considering, you should look at these other variables in a person’s profile before you make a final decision:

Someone with a low credit score may still be able to make routine payments, in full and on time, if they have a decent, consistent employer. Conversely, even a person with a good credit score may be a risk if they don’t have a consistent job or line of income.

You may also inquire about the prospective tenant’s history with other renting arrangements. If you can, call their previous landlord and ask what their previous payment history and overall demeanor has been like. You might be surprised at the answer.

Family status. It’s illegal to discriminate tenants based on their family status, but you might be able to gauge a tenant’s responsibility based on whether they’re living alone or with children.

Make sure to have a one-on-one conversation with any tenant you’re considering accepting. You’ll be able to get a feel for the tenant’s personality and attitude, which may be strong indicators of their responsibility and accountability. You’ll also get the chance to ask them specific questions about their past—which is a good idea if there are questionable records on their credit report.

Tenant screening is going to be a pain, no matter what type of tenant you’re looking for or what kind of property you have to offer. Learning more about credit scores can make things easier, but it won’t make the problem a simple one. If you’re interested in lightening the load on yourself, consider talking to a property management specialist, like us here at Total Property Management. Reach out to us today, and we’ll help you understand how Total Property Management can make your tenant screening—and your life as a landlord—easier.

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How To Turn A Dump Into An Attractive REntal Property In Just One Weekend

July 16, 2018

Savvy real estate investors and landlords know that you make your money when you buy. And if you want to purchase a property below market value, it typically means you’re going to be investing in properties that need a little TLC.

The real deals are often found near the bottom of the market with properties that seem to be in bad shape. Most people will shy away from these properties because they assume it’ll take weeks or months to rehab them back into shape. However, if you’re picking properties that have good “bones,” there’s no reason why you can’t have them turned around within a weekend. Seriously.

How to Transform Your New Rental Property

If you close on a house on Friday morning and want to have it ready to rent by Monday morning, that gives you roughly 72 hours to perform an overhaul. While this doesn’t leave you much room for error – and you can’t afford any big, unexpected surprises – it gives you plenty of time to cosmetically transform what appears to be a dated and run-down property.

Here are the seven things you need to do:

Replace the Carpet

In a dated property, you’re usually going to find cheap flooring materials – like carpet, linoleum, or vinyl. Occasionally, you’ll find original hardwood, but this would be rare (and would require considerable time and money to refinish).

For the purposes of this conversation, let’s assume you’re dealing with old carpet that’s seen better days. Removing the carpet is as easy as going around the edges with a pry bar and pulling it up. You can then roll up the carpet and toss it in a dumpster.

Now, installing new carpet is a little more difficult. If you don’t have any experience installing carpet, you’ll probably want to call a professional to handle the job. A small house can be carpeted in just a few hours. That means you can go from old, ragged carpet to fresh, clean carpet by Friday night.

Paint the Walls

The next step is to paint the walls. Not only will this give the house a fresh look, but it’ll also make the property smell brand new.

For a rental property, it’s best to paint the entire house one neutral color. Whites, beiges, and grays are ideal. And if you aren’t picky about the exact color, you can probably find some cheap options at your local hardware store. Depending on how big the house is (and how much help you have), painting can be done in just a few hours.

Address the Kitchen

With fresh flooring and walls, your transformation is well underway. Now you need to focus on the kitchen, which is one of the first things prospective renters will consider.

If you’re going to pay a premium for any renovations, this is where you want to spend your money. Some of the easiest and most cost-effective renovations include: painting cabinets, replacing cabinet hardware, installing new backsplash, and updating appliances.

While this may sound like a lot, it’s actually not that difficult. Painting the cabinets is perhaps the most difficult step (but this is only necessary in certain situations). Cabinetry hardware can be replaced very quickly with a power drill. The backsplash products they sell at the big box stores often come in rolls that can be glued in place with relative ease. Buying appliances is as simple as clicking the “order” button online.

You aren’t going to perform a luxury home kitchen remodel in one afternoon, but that’s not what you’re going for. All you’re trying to do is update an out-of-date home and make it look presentable for your renters.

Pressure Wash Outside

If the home is dated on the inside, then chances are pretty good that the house has been neglected on the outside. Now that the interior has been updated to your liking, it’s time to think about curb appeal.

One of the first things you should do is pressure wash the outside. Pay attention to siding, porches, decks, driveways, and walkways. You’ll be amazed by how much better the property will look when you remove the dirt and grime that’s accumulated over the years.

Clean Up Landscaping

The next step is to address the landscaping. This means pruning bushes and branches, pulling weeds, mowing the lawn, planting flowers, and getting rid of trash and debris that’s gathered. You don’t need an HGTV-worthy lawn, but you do want it to look nice.

Have the House Professionally Cleaned

At this point, the house is looking pretty good. All you’ve done is replace carpet, repaint the walls, update the kitchen, and address the curb appeal, but the property probably looks 10-times better than it did when you purchased it.

At this point, you’re essentially done. However, do your hard work justice and go ahead and pay for the property to be professionally cleaned. This will save you time and ensure that every look nook and cranny is dealt with.

Hire a Property Manager

At this point, you’re probably feeling optimistic. In just 72 hours, you’ve purchased a rundown property below market value, fixed it up, and can rent it at a competitive rate. In fact, you’re feeling so encouraged that you think to yourself, “Why can’t I repeat this process a few more times?”

In order to ensure repeatability (and maintain your sanity), it’s a smart idea to hire a property manager to handle the rest of the process for you. From property marketing and tenant screening to collecting rent and handling future maintenance issues, a property manger will do the heavy lifting so that you can focus on stretching your dollars further.

Contact Total Property Management Today!

At Total Property Management, we have an intimate understanding of the Greenville real estate market and have helped our clients manage their rental properties. If you’re interested in making your experience as a real estate investor and landlord as easy as possible, we’ve got you covered. Contact us today and we’d be happy to walk you through our comprehensive property management services.

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Five Problems Every Landlord Eventually Deals With

July 9, 2018

There are plenty of benefits that come with investing in rental properties and becoming a landlord. Not only do you (hopefully) enjoy the perks of an appreciating asset, but you also acquire some extra monthly cash flow and learn what it’s like to make money with real estate.

However, landlording is far from the easy and effortless job that many would like you to think it is. It’s difficult, stressful, time-consuming, and – at times – gut-wrenching. If you’re in the business for any period of time at all, you’re going to eventually deal with some of the following issues and problems.

Late Rent Payment

Good tenant screening processes will help you avoid putting deadbeats in your properties, but it doesn’t solve every issue. Sometimes even the best tenant falls on hard times and, halfway through their lease, suddenly can’t pay rent.

When you have a rude and combative tenant, it’s fairly easy to go after them and start the eviction process. (Typically, this is enough to get them to fork over the money.) The more problematic scenario is when you have a good, well-intentioned tenant who is going through a rough patch. You don’t want to throw them out on the streets, but you’re running a business – not a charity.

The key is to have a clear lease agreement and be firm with your rules. The moment you let a tenant pay rent a day late without consequence, they gain the upper hand in the relationship. Stick to your guns early on and it will be easier to take action later.

Neighbor Disturbances

Late rent payments are between you and the tenant. However, there are times when other people will get involved. For example, landlords often have to mediate issues with neighbors.

As we’ve discussed on this blog before, rental properties come with a legal covenant known as the right to quiet enjoyment. This covenant states that the tenant’s lease entitles them to certain rights that make life peaceful and private – such as reasonable privacy, freedom from disturbances, exclusive possession of the property, and use of common areas without interference.

If one of your tenants believes a next-door neighbor is violating their right to quiet enjoyment, they’re going to call you and request the situation be handled – regardless of whether the neighbor is one of your tenants or not. On the flip side, don’t be surprised if a neighbor contacts you one day to complain about your tenant.

“In some cases, complaints also come from the local police department and city hall, which issue fines to property owners for code violations such as failure to cut grass to maximum height,” Ron White writes for SF Gate. “Code violations often result in fines, and those fines ordinarily are charged to the landlord rather than to the tenants.”

Situations like these will really test you. You need to know what you’re going to do before you find yourself in a position like this. Otherwise, you’ll find it challenging to take a stance.

Helpless Tenants

If you’re a landlord long enough, you’ll interact with a variety of tenants. One of the more common stereotypes is the “helpless tenant.”

Helpless tenants are the people who call you every single time they have a problem. Not just when there’s a big problem – like the water heater stops working – but also when there’s a tiny problem – like a roach in the kitchen or a simple clogged toilet.

Helpless tenants are frustrating because they make everything seem like a big deal. Whereas most tenants will handle these problems on their own, they don’t seem capable of doing anything without first involving you in the situation.

The key is to find a way to help your tenants when they really do need assistance, while not enabling behavior that you know is foolish or unreasonable. Strict lease agreements help in this area.

Property Damage

There’s a reason you collect a security deposit when a tenant moves in. There’s almost always going to be some wear and tear at the end of a lease; you should expect to patch a couple of drywall holes, pay for a cleaning service, and fix small plumbing issues. But you’ll occasionally run across a situation where there’s rather extensive property damage to your house.

Once the property damage is done, you’re pretty much out of luck. While you can certainly use the security deposit, it may not pay for everything. In these scenarios, prevention is the best method. By inspecting the property periodically throughout the lease, you can hold tenants accountable and significantly reduce the risk of extensive damage.

Overwhelming Stress and Anxiety

There will be periods of time where money comes in and everything seems to be running like a well-oiled machine. Then there will be moments, like the ones discussed in this article, which lead to feelings of overwhelming stress and anxiety.

The good news is that you don’t have to deal with all of these issues and problems on your own. With a professional property management service, you can pay someone to take care of these issues while you focus on the big picture.

As with any job, there are plenty of pros and cons to being a landlord. While it’s easy to focus on the benefits and ignore the negatives, this ultimately does prospective landlords a disservice. If you want a full and accurate picture of what it’s like to invest in rental properties, you need to be equally aware of the good, bad, and ugly.

At Total Property Management, it’s our goal to help clients manage the challenging aspects that come with being a landlord. From property marketing and tenant screening to rent collection and even evictions, we can handle it all. Contact us today to get started

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8 Things Your Tenants Need To Know

July 2, 2018

In addition to clarifying your expectations for rent, here are 8 of the most important things you can help your tenants understand:

The rent due date is not negotiable

If your tenant is struggling to pay rent on time and can’t seem to come up with the money on a consistent date, that’s a bad sign. When your tenant first signed the lease, that was their opportunity to negotiate the date their rent would be officially due. If there isn’t a specific date that does work for them, they may be in bigger trouble.

No matter how well you know your tenant’s financial situation, avoid giving them the impression that they can pay their rent on different dates. Do whatever it takes to get your tenant to understand that the rent due date is not negotiable.

It’s understandable that circumstances change over time, and perhaps your tenant has changed jobs and has a new pay cycle. That’s different. If that’s what’s going on, you can adjust the due date going forward.

How to shut off the water at every point

It’s dangerous to assume that everyone knows how to shut off the water when needed. If a tenant hasn’t needed to perform a repair, it’s unlikely they’ll know how to shut off the water.

If your tenant doesn’t know how to shut off the water in an emergency situation, you could end up with severe water damage to your property. If you’ve got hardwood floors or any type of flooring that could be easily damaged by water, this is an especially important piece of information to share with tenants.

Make sure you have every new tenant practice turning off the water in front of you. If you just point out the levers when you walk them through the house, they might forget what to do when a pipe actually bursts.

Don’t forget the well water

If there’s a well on your property, make sure the tenant knows how to shut off the water supply to the hand pump, too. People usually hook up garden hoses to hand pumps, and if they forget to put away the hoses in winter, the connection could burst in a freeze.

This video of a man trying to contain a bursting flow of water shows the extent of damage that can occur when the water doesn’t get shut off immediately. Don’t hesitate to show a video like this to your tenants to let them know their personal belongings are at risk of being damaged, too.

How to turn off the gas

Whether you have a gas stove or furnace, your tenants need to know how to shut it off at all sources. In any emergency situation, such as a suspected gas leak, your tenant should know to dial 911. However, there are other circumstances where they may need to shut off the gas.

If you’re running propane on your property, your tenant needs to know how it works. Teach them how to open and close the valve on the large storage tank as well as the valve for the main source that leads to the house.

The shutting down of any gas-powered appliances located in the home should also be discussed.

Communication leads to better resolution

If you’ve ever had a tenant who doesn’t communicate, you can surely appreciate the ones who do. Your tenants need to know that hiding out isn’t going to help their situation.

For instance, if they can’t pay their rent, ignoring your phone calls and not contacting you for several days isn’t acceptable. They need to know you’ll have more respect for them, and be willing to work with them, when they make the effort to communicate.

Frozen pipes can and do burst

There is a special tubing material that can withstand the expansion that accompanies a frozen pipe. This special material doesn’t burst. However, you may not have that advantage and instead, you have to rely on your tenants to remember to drip the faucet on cold nights.

In a perfect world, your tenants would remember to look at the temperature daily in the winter, so they know when to drip the faucets. In reality, you may need to call them to remind them of a coming freeze.

If you haven’t already insulated your pipes and the areas they run through, check out this informational video from This Old House for some tips and tricks.

Report everything that breaks

Your tenants may not think certain things are a big deal when they break, especially when they’re used to landlords who don’t bother with major repairs. If that’s what they’re used to, they’ll be in the habit of creating workarounds.

For instance, when their cat ruins the blinds, they’ll just put up a blanket. Or when the toilet starts leaking, they’ll wrap a towel around the base. To your tenant, that might seem like a perfectly acceptable way to handle the problem.

Let your tenants know the importance of reporting everything that breaks. What’s minor to them may not be minor to you. Not everything will require fixing, but it should always be your call.

Landlords value the truth

Life happens, and tenants get themselves into situations they’d rather not discuss with their landlord. That’s fine when the situation doesn’t affect their ability to pay rent or involve property damage. However, sometimes it does, and your tenant tells you a story you don’t quite believe.

Tenants aren’t usually trying to be dishonest; they hide the truth when they’re embarrassed to tell you what actually happened. However, if their kid flushes a toy down the toilet, you need to know the truth, so you can solve the problem as quickly as possible.

When a tenant signs the lease, especially when they have kids, let them know that you understand things can happen beyond their control. Tell them you value the truth about every situation above everything else. Make sure they understand that telling the truth when something embarrassing happens is only going to earn your trust.

Let Total Property Management Help

We can’t prevent kids from flushing toys down the toilet, but we can help you build better relationships with your tenants through our professional property management services.

We make life easier for Greenville and it's surrounding area Home Owners by screening tenants, collecting rent, and handling those late-night emergency maintenance calls. Call us today for a no obligation quote to find out how we can help you with these services and more

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Tips on Managing Multiple properties:

June 25, 2018

Anyone can manage one rental property at a time. While it’s not always easy – and there’s a bit of a learning curve associated with it – it’s certainly manageable. But things start to get a little more challenging when you add multiple properties into the mix.

Multiple properties mean multiple tenants, multiple problems, multiple rent checks, and multiple headaches. If you’re going to put yourself in a position where you’re investing in multiple rental properties at once, you need a strategy for how you’re going to manage these properties.

Otherwise, you’re going to lose both your sanity and the shirt off your back.

One of the exciting things about real estate investing is that it starts to snowball. While it may take you a while to save up the money for a down payment on your first property, the second one comes much faster. The third and fourth ones are even easier. Before you know it, you have a large portfolio of properties and the passive income starts rolling in.

Unfortunately, the idea of passive income is often very overrated by those who don’t understand what it takes to successfully manage rental properties. If you want to find success – and enjoy some of the profits – you need a plan of attack.

When managing multiple properties, you can’t afford to be disorganized. Misplacing documents can lead to huge financial consequences and set you up for disaster down the road.

“From rental applications and invoices, to leases and inspection checklists, real estate investors tend to have a fair amount of paperwork to keep together for even a single property,” Kristy DeSmit writes for LawDepot. “With multiple rentals, it becomes a matter of survival to implement an organizational system for your business.”

Every landlord has a unique filing system they use to keep documents organized. Some choose to organize by property, while others prefer to file papers by tenant. Some even create a per-month-per-property filing system. Find something that works for you and stick with it.

If you have honest, cooperative, and trustworthy tenants who respect your property, pay on time, and don’t attempt to hide issues, your job as a landlord will be a breeze. If, on the other hand, you have dishonest tenants who trash your property and never pay on time, your life is going to be a living hell.

The number one piece of advice is to meticulously screen tenants and only sign lease agreements with people you feel confident in. While you won’t be able choose good tenants with 100 percent accuracy, you’ll end up with far more good tenants than bad ones when you use sound screening principles.

When you have multiple properties in your portfolio, you’ll discover that there’s tremendous value in repeatability. The more you can repeat processes from one property to the next, the more time and energy you’ll save.

Not only should you be using the same lease agreement from property to property, but you also need to have consistency in rent collection methods, screening practices, ongoing maintenance, landscaping, taxes, and other important issues. This leads to less confusion and greater profitability (both short-term and long-term).

You never want to intrude on the privacy of your tenants, but one of the best things you can do is schedule regular visits where you check in and see the property. This gives you a chance to build a relationship with your tenants and see for yourself if there are any issues or red flags. Once per quarter is a pretty good rule of thumb.

Turnover kills landlords. Not only does it increase the amount of work you have to do, but it also hurts your cash flow and forces you to throw money at things like cleaning and property marketing. By finding a way to minimize turnover, you can remove this burden from your plate.

From a very practical point of view, you should focus on fostering better relationships with your tenants. In response, your tenants are much less likely to just “up and move” whenever they feel like it.

“In addition to forming a relationship with your tenants, you can also offer incentives for lease renewal,” LandlordStation suggests. “If certain tenants have stayed for a few years, you can offer them a week or a month rent-free, for example. You can also offer a gift card (or some other form of a gift) to tenants who decide to renew their lease.”

While there are far more pros than cons, one of the downsides of being a landlord is that it’s hard to punch out. Whether it’s a Monday morning or a Saturday night, you always feel like you’re on the clock. And the more properties you have, the more this becomes true.

The key is to force yourself to turn off the phone and prioritize work-life balance. Even if it’s just a couple of hours per day, you need this time to yourself.

There’s certainly some value in managing all of your rental properties on your own. Not only does it allow you to save money, but it also gives you control over every aspect of the process. However, there comes a point in time where it simply isn’t practical any longer.

Hiring a property manager to help you out with the day-to-day responsibilities of managing multiple rentals is one of the best decisions you’ll ever make. It’ll allow you to truly experience passive income at its best.

At Total Property Management, LLC, we’ve built a reputation as the most reliable and trustworthy property management company in the Greenville area. Whether you have one property or 50 properties spread out around the Greater Greenville area, we can help you manage your investments, maximize cash flow, and maintain peace of mind.

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Learn How To Become Good At Saying No:

June 11, 2018

Landlord Pro Tip: Learn How to Become Good at Saying “No”

Naturally, most of us are Yes People. Saying yes is easy, comfortable, and non-combative. When it comes to new opportunities, saying yes is easier than the alternative, which could lead to regret. Unfortunately, the more successful we get, the more opportunities, choices, and requests we’re going to encounter. Continuing to be a Yes Person eventually becomes crippling.

As a landlord, you have to learn how to say no. You don’t necessary want to become a No Person, but you should stop looking at the word in a negative light. Saying no can be challenging, but it’s often the best thing you can do for your career and sanity.

Successful People Know How to Say No

“We have an instinctive need for connection to other people—it’s essential to our survival. We worry that saying no will break these bonds,” says Vanessa Bohns. “Saying no stirs up intensely negative emotions—embarrassment and guilt.”

But do you want to know the truth? The most successful people in the world – including landlords and real estate investors – are good at saying no. This doesn’t mean they’re jerks. It just means they understand how to process choices and have learned how to provide honest answers, even when it’s more comfortable to respond in the affirmative.

7 Tips for Saying No as a Landlord

As a landlord, you encounter dozens of choices, decisions, options, and requests each and every day. From tenants and business partners to family and friends, you can’t go very long without having to make some decision. Learning how to say no more often will help you become more successful.

Here are some tips to help you get past this fear and enjoy the freedom of truly speaking your mind:

Set Boundaries Ahead of Time

You have to know exactly what you’re going to do in a situation before the situation ever occurs. If you’re making key decisions in the moment, your answer will be heavily influenced by situational factors and emotions.

As a landlord, you’ll be a lot more successful if you set boundaries ahead of time. You need to know exactly what your response will be when a tenant asks if it’s okay to pay rent a week late, or someone breaks a clause in the lease agreement. Once you set these boundaries, all you have to do is stick to them.

Remember It’s Business

It’s easy to let personal issues leach into business. But the moment you start making your landlord-tenant relationship personal is the moment that you lose all leverage and your ability to say no.

It’s really important to remember that you’re running a business. When you tell someone no for business reasons, it’s a lot easier and less emotional.

Slow Down

One of the biggest reasons people say yes is that they don’t take the time to actually think an issue over and come to a conclusion. As a result, they force themselves into saying yes as a way of eliminating discomfort.

“Feelings of anxiety generated by the possibility of saying ‘no’ can escalate into a full-blown threat response, an emotional state in which we have diminished capacity to process information and consider options,” Ed Batista writes for Harvard Business Review. “Slowing down the pace of an interaction or a decision-making process can allow us to catch up and make the choice that’s right for us, not merely the choice that alleviates our anxiety in the moment.”

Be Cognizant of Delivery

Not every no is created equal. You can give the same no to two different people and the way it’s received will be entirely unique in both situations. Some of this is on the person receiving the no, but a lot of it depends on how you deliver the message.

Your body language and tone of voice can do a lot to soften the negativity of a no. While a cold, hard delivery is sometimes necessary, there’s definitely a time and place for a warm, soft letdown. Being able to consistently differentiate between these situations will help you tremendously.

Explain Without Apologizing (Too Much)

“Offer an explanation as part of the message,” landlord Jennifer Maughan advises. “When you can present your reasons clearly, the other person is more likely to accept your answer as final. They may not like it, but at least they will see your reasoning.”

The key when explaining yourself is to avoid excessively apologizing. You don’t want to be the sort of person who says no and then spends five minutes expressing your guilt. This makes you look weak and wishy-washy.

Be Firm With Your No

Let your yes be yes and your no be no. That’s one of the simplest, yet most important pieces of advice you’ll ever hear in your life. When you say no, stick to your guns and maintain your no. As soon as you let a tenant or business partner change your no, you lose all leverage and credibility.

Practice Makes Perfect

Like anything else, you’ll get better with saying no over time. The more you say no, the more natural it’ll feel. The first few times might be excruciatingly painful for you. You’ll replay every little word and reaction over and over again in your mind. However, you’ll eventually get to a point where you can rest easy knowing you were honest. Practice makes perfect.

Green Residential: Houston-Based Property Management

As a landlord, it’s easy to get overwhelmed by all the decisions you have to make. While any one choice might not be such a big deal, they tend to add up over time and breed a feeling of inadequacy. Saying yes to everything becomes reflexive, though it’s rarely healthy.

At Total Property Management, we offer reliable and cost-effective property management services to Greenville-area landlords. That way, they can spend less time dealing with day-to-day tasks and more time focusing on the big picture: turning a profit. If you’re interested in getting your free Houston property management analysis, please contact us today!

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Six Ways To Make Sure Your Rental Property Stands Out

June 4, 2018

Although lease agreements, rent collection, property maintenance, and cash flow tend to get the most attention in landlording circles, it’s a grave mistake to overlook the importance of property marketing. Without a marketing strategy, you’ll find it difficult to stand out in a crowded market that offers plenty of inventory.

How to Ensure Your Rental Property Stands Out

The Greenville real estate market is booming, which means landlords like yourself can reap the rewards of rising rents and low vacancy rates. But if you aren’t doing everything you can to make sure your rentals stand out from the crowd, you aren’t maximizing the value of your investment.

Here are some moves you can make to heighten the initial appeal of your rental property.

Invest in Curb Appeal

When someone drives up to a lot for the first time, curb appeal makes the inevitable first impression. It’s also the last thing potential renters will notice when they pull out of the driveway or parking lot.

So if you’re going to spend on anything, landscaping out front is a good place to start. The first step is to clean up the yard, walkways, and porch. This means pulling weeds, getting rid of brush, trimming shrubs, pressure washing concrete and siding, and dealing with any other eyesores that detract from the property.

The next thing you’ll want to do is freshen up the landscaping with pine straw, mulch, pavers, fresh flowers, and anything else that makes a positive visual statement. It will probably take some time and/or money to address your property’s curb appeal, you need to regard this as an investment.

To be honest, most of the competition won’t be working this hard, so your efforts will be noticed and appreciated by prospective tenants.

Deep Clean the Property

You probably require your tenants to clean up the property before they move out, but you should nevertheless conduct a deep clean before relisting the property for the next tenant. You can either do the deep clean on your own, or spend a couple hundred dollars to hire a professional to handle it.

Though every room should get attention, make sure you focus especially on the kitchen, bathrooms, living room, and bedroom. It’s the details that matter.

In the kitchen, open up cabinets, cupboards, and appliances and clean inside. In the bathroom, make sure the mirrors are free of streaks and the tub/shower contains no grout stains.

In the living room, blinds should be dusted and baseboards scrubbed clean. In the bedroom, clean out the closets and remove any cobwebs that may have accumulated near the ceiling and/or light fixtures.

Take Great Pictures

Some renters look for signs and discover rentals when they’re driving around town. But the vast majority search for listings online and vet properties to some extent before they ever start driving. In that situation, listing photos can be highly influential.

“Keep in mind that the photos are what people see first. That tiny thumbnail image is the first impression people have about your property, so make sure it’s good,” Turnkey’s Lauren Bernal writes.

“If you can afford it, hire someone (or ask a photographer friend very, very nicely) to take professional photos of your place. It’s the difference between ‘what about this place?’ and ‘you’ve GOT to see this place.’ ”

Include Perks

Tenants love perks. Perks make them feel like they’re getting special treatment. The more you can include in your offer, the greater the odds that you’ll garner serious interest from good tenants.

Perks can include just about anything you feel comfortable offering. Examples include:

First month’s rent is free

Complimentary monthly cleaning service

Lawn care included

Rent-to-own option

Free gym membership

Month-to-month terms

Discount for early rent payment

The options are endless. Although you may not have a bunch of extra money to throw around, you can do subtle things that create a more enticing offer.

Be Competitive With Rent

Most renters are cost-conscious people. If you want your property to stand out, you need to be especially cognizant of your price and how it compares to similar listings in the region. If it’s at all possible, you’ll have an instant advantage over the competition if you can come in on the low side.

It’s easy to regard a low rental rate as something that costs you money. Instead, look at it as a tradeoff that could actually earn you more over the long haul. When you offer a competitive rate, you have a better shot at locking tenants into a longer lease agreement, or at least securing more favorable terms in other areas.

Stage the Property

Most properties are empty between tenants. You can enhance the image of your rental by arranging to get it professionally staged.

This can cost as little as a few hundred dollars, but it will strongly help potential tenants to picture themselves living in the property. The key with staging is to emphasize the strengths of the place and minimize the perceived weaknesses.

“Focus your staging efforts to enhance your property’s top selling points,” real estate blogger Kurt Jacobson advises. “Do you have a fireplace? Use lighting that helps highlight it as a focal point in the room. Do you have some lovely built-in bookshelves in your units? Draw attention to their utility by placing coordinated groups of books or other accessories.

“However, avoid clutter. You don’t want the tenants to be more focused on the accessories — their attention should be on the possibilities.”

Many property owners presume that property management is only about fixing clogged toilets and tracking down rent checks, but there’s a lot more to the business than emergency response. If you aren’t paying attention to property marketing, you’re missing out on an opportunity to expand your business and increase profitability.

At Total Property Management, we understand the significance of property marketing and the role it plays in attracting good tenants, keeping rent competitive, and ensuring positive cash flow.

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Looking For Your Dream Home

May 28, 2018

Whatever your "Dream Home" looks like.  Let Total Property Management be a part of making it come true! Check out our Available Homes to see if one fits your dream.....

Our Blog

An ongoing series of informational entries

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